Pueblo Bonito Golf & Spa Resorts
reviews and complaints

Yo como muchas otras personas tuve una muy mal experiencia con Pueblo bonito. Todo comenzó con una invitación a desayunar de "90 minutos" desde ahí comenzamos mal, duró como 5 horas. Ese mismo día me cobraron como $25, 000 pesos a mi tarjeta de crédito y me ofrecieron $10, 000 USD para comprar en mi cuenta de RCI, y 2 semanas de regalo en el hotel que yo quisiera por 5 años.

Me garantizaron que rentar mis semanas anuales sería de los más fácil y sin ninguna complicación. Como es de esperarse, no fue así y me dejaron embarcado con esta membresia carísima y aparte es imposible conseguir clientes que renten las semanas, bueno clientes reales, porque me han llamado en varias ocasiones empresas piratas que dicen tenerme un cliente para mis semanas y obviamente lo único que quiere es robarme más.

El vendedor se llama Glenn Scherb, ni si quiera sé si sea su nombre real o sea inventado después de descubrir tanta mentiras que me dijeron. Dentro de todo lo malo, mi esposo consiguió unos abogados (Mexican Timeshare Solutions ) los cuales recomiendo ampliamente, a pesar de que los mismos de pueblo bonito me decían que no era posible cancelar, se tuvieron que aguantar y me cancelaron mi membresía . Después de cancelar quise usar mis 2 semanas de "regalo" las cuales después de todo el dinero que les dí, ya había pagado y hasta más y no me quisieron respetar nada. Decepción tras decepción en Pueblo bonito, definitivamente no vuelvo a pone un pie en ese hotel o cualquiera de su cadena.

Don´t buy a timeshare at PB. They lie in order to sale and then they make their clients believe that will help you to get rid of that fraud but keeping your money...they don´t respect what the Mexican Laws say and they threat you if you request the cxl, they extort you to pay 1000 USD, but if you fight them they drop to 500, continue fighting then they drop to 0 but just to make you think they will help you...these three women are the ones that extort people

Elsa Romero
Gaby Ramirez
Erika Munoz

They even sent me a cancellation format and passing the days they said that our cxl was denied!

here the email received ...I will post the emails received from these thieves in my next post

We went to a timeshare presentation at Pueblo bonito. Upon my return home I was reviewing documents and noticed my 15 year deal was for 30 years. We were told that we could have them rent our week if needed or they could also re-sell the unit if needed. but all was a lie. We have tried contacting them at many different numbers but they never answer or returned our calls . we tried to cancel our timeshare but we got threatened by them and they told us that our credit score would be affected and that we would have pay an extra 25% of our membership. One day, we found Mexican Timeshare Solutions online while trying to find someone who would buy our timeshare and 5 months later, they were able to get the cancellation of our contract.
Beware and stay away from Pueblo Bonito they are scammers!

We have been a victim of scam at Pueblo Bonito Resort & Spa.. in April 15, 2016.. we attended to cancel the contest the next day and we were told that there was not grace period to cancel. The salesman by name Omar Alvarez promised and ensured us that he will sale our existent timeshare.. A Big lie.. we put down couple of thousands. But we had no results. Each time I had to pay my credit card bill for Pueblo Bonito it reminded me of the fraud they had committed against me and I knew I had to do something about it and I did, I hired a company named Mexican timeshare Solutions. The fact that MTS did not take any money up front was reassuring for me. Thanks to them we were released of our membership completely. The reason of my post it´s to warn you and to avoid you to fall into their lies like me.

We have owned at Sunset Beach/MonteCristo since 2007 & have dealt with the same sales guy Mark Biddle. In 2014 after hurricane Odile in Sept we went to Sunset Beach in Oct. They were barely back open. They were offering deals for various things & we bought one to have a non-mandatory maintenance fee for MonteCristo. So if you don't use it you don't have to pay it every year. He made a mistake in looking at our contract & made the deal based on what he saw. We went back several months later & found he had made the mistake & he admitted it in front of several people including his boss. We just wanted the contract voided & our money back. To this day they have done nothing & we are out 7, 000.00 dollars. They won't even pay our maintenance fee that is still mandatory because of him. Hiss boss Eddy Childers says he's tried to rectify it also but we've gotten NO WHERE!

My wife and I were snagged at the airport for one of their presentations and got into a nightmare without knowing. It was our first vacation abroad and I admit I should've researched more before getting into anything. Anyway, I'll start with some pros, the place looks very nice and clean, Mexican staff (and I can't emphasize enough) the Mexican staff is awesome, very polite and willing to help and that's about it.
My experience was limited to the timeshare hassle so I'll stick to that. The timeshare isn't worth crap, the 2000 they promise every year isn't worth anything as well, the whole "timeshare" is like a discount book which you can actually find better deals online through websites, with little research online you can find out there are a ton of people trying to get rid of theirs, money down the drain. Added to the fact that they kiss your feet to buy it and after you do you are worthless, they couldn't care less about you.
After I bought it my gut told me something wasn't right so I went online and did some research, after I found all that out I went to cancel my contract. IF YOU NEED TO CANCEL THE CONTRACT VISIT MESCAM.COM they have all the info you need to get yourself rid of this burden. Anyway, everything that they warned me about at mescam happened, first the sales guy told me no one was there to help me get a signature that i dropped off a rescinding, so I told him I wouldn't mind waiting there with him, I sat at his table and spent half an hour looking at his face. After that he said the manager was in a meeting and didn't know when he would come out, then the rudeness started. He started saying the timeshare was a no-brainer and I was stupid to bail out, he said if I didn't recognize that I they didn't want me and I was a coward to be taking these actions (in Mexico you have 5 days to cancel any contract without any fees by law) at that point I started being rude as well and raising my voice, there were other sales guys around trying to make their pitch so I guess that got them wanting to get me out of there, his manager came right away, signed my paper and I left. So it took all that to do something that is by law my right.
These people are conniving, slimey and care absolutely nothing about you. DO NOT GET IN WITH THEM, I cant repeat that enough.

This is a warning to all potential owners considering buying a timeshare, partial ownership house, or other properties from Pueblo Bonito in Mexico. We have a nice "horror story" that has evolved from our experiences dealing with them, after many years of happy ownership. Here's our warning about these professional scam artists.

STAY AWAY FROM THESE CROOKS!
Pueblo Bonito will will screw it's first supporters to make a few more pesos. We are long time owners with multiple different units; a beach front condo, a house at Monte Cristo, and recently the new Governors houses at Nova Spania, in Cabo San Lucas. At first Pueblo Bonito offered product and service that was straight up, honest, and decent.

We first bought into Pueblo Bonito at Sunset Beach while it was a conceptual model on a hill overlooking, what is today a bustling, large, vacation paradise. Looks good on the surface, but for unknown reasons management has taken it's scam tactics to new lows and we want out.

Scam #1: Not Delivering On Promises Made During Sales Pitch
We gladly upgraded from our "Executive" to a "Penthouse", then when they started Monte Cristo we bought again... but their scamming policy had started. We started to notice issues with management years ago, but it was sort of background noise at the time. When we bought, they promised tennis courts at Monte Cristo, as well secure storage and the ever promised, multiple "world class" golf courses.

Ten years later the golf course is actually being developed but ole' the tennis courts and storage turned into more villas. Well we are a little slow, maybe too trusting. Recently, Pueblo Bonito decided to start selling points to owners for the development called Novia Spania, big villas with very good furnishings, eye candy layouts, fine pool, gorgeous kitchens etc. - as you will find out below, that didn't turn out to be what they said it was.

Scam #2: Increasing Maintenance Dues On Existing Owners
We decided to exchange part of our yearly fractional ownership at Monte Cristo ($2, 600 yearly maintenance fee for two weeks) along with a sizable chunk of cash and our one week remaining executive suite for enough points to stay at Novia Spania. So every other year we would stay at Novia Spania or Monte Cristo.

During our negotiations we were assured that our maintenance fee for #13 Monte Cristo would remain in effect. Imagine our shock when the maintenance fee statement demanded $4, 600 for the same two weeks that we had bought while our fractional villa was dirt! We signed the contract without detecting this massive, deceitful increase.

Scam #3: Not Responding To Owners To Resolve Complaints
After pointing the maintenance dues disaster out to them, they realized they never had us sign a cancellation on our old contract, so how there were indeed two contracts in effect with two different maintenance fees. After multiple contacts with multiple people, they finally emailed us that they were going to honor the original agreement.

Months later they STILL have not responded to revise their paperwork, notify their own billing company, or gotten back with us after multiple attempts and months going by. So currently, they have only credited our FULL dues as a partial payment, which reflects that we are the ones with the problem, when they are the ones who messed our ownership up.

Verbal assurances were given, followed by fine print. I trusted Pueblo Bonito NOT to stoop so low.

Scam #4: Uncomfortable Living Conditions & Poor Quality Service
Back up a little... How was the stay at Novia Spania in October 2013, eye candy house? Well, they did NOT warn us that the pool waterfall would run all night, that the entire house air conditioner would not run at all, so if we wanted to be comfortable, head for the waterfall cause the house was running a fever (about 90F) at midnight.

Multiple calls for redress resulted in more calls for a fix that never happened. Maintenance was over $3, 700 for a week of sauna temperatures, blinking lights and a perpetual waterfall. They did not offer to move us into a new unit, offer any discount on the dues paid, give any consideration, or even apologize after our complaints.

While at Sunset I wanted show my family Pueblo Bonito Blanco and have dinner at Cilantro's. I cannot describe how I felt when the service caused all my people to complain. Then they served the fresh Dorado that my sister and I caught that day DESTROYED. Inedible. Blackened straight through. Unbelievable.

The contract does mention "breach of contract" for lack of "efficient" operation, but to who's "efficiency" does it reflect? It was more "efficient" for them NOT to maintain the house in a safe and comfortable manner. Did I mention that my brother was in the master bedroom next to the pool suffering from congestive heart failure? I was glad when we left and went to another time share we own across town with good air conditioning and honest management and far less maintenance fees.

AVOID THESE TIMESHARE SCAM ARTISTS!
Pueblo Bonito: sign with great trepidation, read the fine print, and be warned. We want out of our contract and warn other travelers to avoid this terribly managed company.

Don and Linda BockelmanPueblo Bonito Owners, Since 2001

Pueblo Bonito made several false representations and or lies:
- They will buy back a timeshare if you can't use it. They won't even pay 20% on the dollar (an acquaintance of mine has a $25000 master for sale for . They say offering to buyback units is a violation of law. They claim to never have made such statements.
- Maintenance Fees are low. The taxes were not disclosed to me till after I had signed. Their maintenance fees are higher than comparable properties in the us. The cost to maintain Pueblo Bonito RCI points is more than for many other resorts.
- Their Properties are better. Trading power for Pueblo Bonito and other Mexican resorts are 10 - 20% lower than comparable resorts in the US. They claimed that a studio (31K RCI points) was more valuable than the 1 BR Jockey Club, Las Vegas Unit I already owned (45K RCI points).
- They say their "Pueblo Bonito Premier" vacation service is superior to RCI's. RCI has more resorts to trade into than "Premier by far.
- Elite Corporation charges a 5% fee to resale a timeshare. In fact it is 5% plus a 199$ up front fee.
Pueblo Bonito salesmen are liars.

"Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort.

We were on vacation in Cabo San Lucas for our anniversary 2006. We attended a timeshare presentation and we were subjected to a high pressure, and very convincing presentation, by a salesman called COREY LOWE.

We felt manipulated in believing that we were making a great financial investment even after we expressed to Mr. Lowe that we already had a Timeshare and we were in no position financially to purchase another Timeshare. We were told that we had to make a decision as we would not be able to purchase at this price in the future or execute the contract at a later date without traveling back to Mexico to sign the necessary paperwork.

Seeing that we were still hesitant, Mr. Lowe decided to show us around the resort by pointing out the amenities such as the spa, restaurants, pools and floor plans. After the tour, we were escorted once again to the patio where the high pressure presentation began. After being pitched to for over, Lowe assured us that we were making a sound financial decision and stated that we would be missing out on a a chance of a lifetime because Cabo San Lucas is the most popular destination to vacation in the world and that not only could we rent our unit for a substantial fee we would have no problem renting it out because there is a waiting list for Pueblo Bonito Sunset Beach.

I have tried to rent and sell my Timeshare (if you sell it you will lose about 70% of the purchase pirce). In desperation of getting out of this contract payed listing companies (companies that Mr. Lowe said are the best) who promised us they could help us, only to find that they too were scamming us. This purchase has caused us financial hardship and no longer is we able to pay the maintenance fees.

If someone have information about this business, please contact me back, I will appreciate it.

BBG recently became the internet provider at Pueblo Bonito resorts in Cabo San Lucas, Mexico. The charges are OUTRAGEOUS! We signed up for 24-hour usage – $16.95 – and, after they took our credit card info (and have since charged our account), they could not provide service because it was “down”. The service rep said they would refund our $16.95, but of course this was nothing but a lie. Will NEVER use internet when it involves BBG. Sad that BBG Communications takes advantage of customers like they do. I hope there are enough complaints at the Pueblo Bonito resorts to ensure that PB will do something about this rip-off company.

BBG recently became the internet provider at Pueblo Bonito resorts in Cabo San Lucas, Mexico. The charges are OUTRAGEOUS! We signed up for 24-hour usage - $16.95 - and, after they took our credit card info (and have since charged our account), they could not provide service because it was "down". The service rep said they would refund our $16.95, but of course this was nothing but a lie. Will NEVER use internet when it involves BBG. Sad that BBG Communications takes advantage of customers like they do. I hope there are enough complaints at the Pueblo Bonito resorts to ensure that PB will do something about this rip-off company.

In July of 2010 we stayed at the Pueblo Bonito Sunset Beach resort in Los Cabos. My Wife and I attended the timeshare presentation. We were already owners w/ Pueblo Bonito Mazatlan Emerald Bay. Mr. Alberto Carraso (the salesman) told us if we bought with Sunset and let our other timeshare go, which we had partially paid, we coul;d make up the loss by renting our Sunset timeshare out. He advised us we could make 2, 100.00 dollars for the weeks rental. He also sold us a membership to the Black Diamond program. He advised us we could book week stays at resort and only pay 299.00 for a studio, 399.00 for a 1 bedroom and 499.00 for a 2 bedroom. Needless to say we have now found out that he lied to us. Turns out we can rent our timeshare but we will only get our maintance fee paid for and the prices quoted for the Black Diamond program do not exist. Dealing with a company in Mexico we feel there is very little that we can do. Please let me know if there is any course of action we can take.

I am trying to help as many as possible, I know that attending a timeshare presentation would be a deception for all of you. It's why I am bringing an informative web site that I created to prevent, warn, let aware of the unethical and deceptive sales tactics that some promoters are using to increase Pueblo Bonito sales. If you want an advise, I would recommend you to see the information I gathered, this information may help you to avoid a mistake by investing your money with Pueblo Bonito.

Follow it http://www.pueblobonitosunsetbeach.tk

"Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort and Spa.

My husband and I were on vacation in Cabo San Lucas for our wedding anniversary in 2006. We attended a timesahare presentation and we were subjected to a high pressure, and very convincing presentation, by a salesman called COREY LOWE.

We felt manipulated in believing that we were making a great financial investment even after we expressed to Mr. Lowe that we already had a Timeshare and we were in no postion financially to purchase another Timeshare. We were told that we had to make a decision as we would not be able to purchase at this price in the future or execute the contract at a later date without traveling back to Mexico to sign the necessary paperwork.

Seeing that we were stll hesitant, Mr. Lowe decided to show usaround the resort by pointing out the amenities such as the spa, restaunrants, pools and floor plans. After the tour, we were escorted once again to the patio where the high pressure presentation began. After being pitched to for over, Lowe assured us that we were making a sound financial decision and stated that we wpuld be missing out on a a chance of a lifetime because Cabo San Lucas is the most popular destination to vacation in the world and that not only could we rent our unit for a sustancial fee we would have no problem renting it out because there is a waiting list for Pueblo Bonito Sunset Beach.

I have numerour times tried to rent and sell my Timeshare. In desperation of getting out of this contract payed listing companies (companies that Mr. Lowe said are the best) who promised us they could help us, only to find that they too were scamming us. This purchase has cuased us financial hardship and no longer are we able to pya the maintenance fees.

We need to warn as many people as we can, please If someone have information about this business, please contact me back, I will appreciate it.

Vig.