Public Storage reviews and complaints 1
View all 322 complaintsPublic Storage - rent for unit constantly being raised over 1.5 years
I've rented from Public Storage for approximately 8 years. I transferred my unit to a smaller space, different location and less cost in 2014. I now rent at 7909 Sudley Road Manassas, VA. I called my location on 11/09/15 and complained about the escalting rent. The staff referred me to customer service at [protected]. After going around on a menu and waiting for 14 minutes, I spoke to a live person who stated she needed to transfer me to a supervisor. It went to a voice mail with no person identified. I clearly stated, I wanted to discuss escalating unit costs over the last 1.5 years, name(s) of people in authority to contact going forward if I don't get satisfaction from the call back and my contact information. I was clear that I want my unit costs lowered and a call back. Let's see if I get a response.
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