Suggest that anyone with complaints - which I have many - call their corporate office. 973 430-7416.
not sure if you'll get the answer you'd like - but at least you can ruffle some feathers at their corp office.
some other contact info:
Ralph Izzo - ceo
8 park plaza
newark, nj 07102
public utilities commission - where you should register complaints re pse&g.
Jeri (asst. to mr. Forline)
800 304-3118 - will aventually get the information or help you need, but you need to prod her along - and of course you'll get the information with some attitude!
PSE&G is probably the most unethical company in this business and we're stuck with them. You know about the wait times in trying to get thru to them. They always apoligize and say "we've just changed our system to make it work better" or we're working on it". which is pure cr*p! They just don't care!
IF you have an issue with your meter, they will take out and check without ever getting back to you with results - unless you call several times. And the meter checking company they've used is very unreliable. I've been told that they send the meters out, erase the serial numbers - then put new serial numbers on them and send back out to someone else. They just don't care!