Complaint Rating:

A fraud has been committed with me by the Vodafone cellular company by telling a wrong prepaid to postpaid conversion plan. A sum of Rs. 250 was asked as security which i had deposited with the Vodafone executive and collected the receipt. I canceled the application for this conversion after the verification call told me the correct plan. Now my money is not been refunded and I am asked to wait for month or go to Vodafone centers with the receipt to collect the refund. Moreover no help is provided by the customer care centers also. Vodafone also do not provide any intimation for changing the calls and message charges. They are duping lakhs of vodafone users by not giving them the intimation of changes in their sms rates which other mobile connections are doing.