Menu
Provident Funding Associates
Provident Funding Associates Customer Service Phone, Email, Contacts

Provident Funding Associates
reviews & complaints

www.provident.com
www.provident.com

Learn how the rating is calculated

3.7 45 Reviews

Provident Funding Associates Complaints Summary

30 Resolved
15 Unresolved
Our verdict: With a good resolution rate, Provident Funding Associates generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for Provident Funding Associates has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Provident Funding Associates. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Provident Funding Associates reviews & complaints 45

Sort by:

Newest Provident Funding Associates reviews & complaints

ComplaintsBoard
P
11:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Provident Funding Associates Failure to pay insurance premiums

Provident Funding has turned out to be the most incompetent, deceitful and arrogant mortgage lender that I have ever dealt with.

For the past two years Provident Funding has missed paying my flood insurance premiums on time even though they took the money from my escrow account and notified me that they had paid each time. This year they went a step further. They took the money ($545) from escrow in December, 2008, notified me that they paid the bill but they never sent the check. They finally sent it in February, 2009 and after finally sending it, took out a "forced" flood insurance policy and are charging me an unconscionable $4, 380 for the "forced" policy. I have written to them, faxed them, phoned them and emailed them, but they refuse to acknowledge that it's their problem and I should not be charged. They could care less.

Do yourself a favor and don't get involved with this company. The effort and frustration in dealing with them is not worth it.

Read full review of Provident Funding Associates and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
LadyJane
Corry, US
Sep 04, 2009 4:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This happens to almost everyone. I've had several mortgages and it happened to me at Wells Fargo and AmTrust on my hazard insurance. Lenders are HUGE now, it's almost impossible for them to get everything straight. As soon as you get a forced policy in the mail you should be on the phone 24/7 until it gets resolved. If your LTV is under 80% cancel your escrow account, then you can pay the premiums yourself and not worry about it.

D
D
DisgustedinFairfield
Fairfield, US
Jun 27, 2009 3:33 am EDT

Provident Funding is doing everything but funding my loan. With the escrow dateline closing in, they are asking me to sign error-filled "corrected" forms. Absolutely appalling! If your mortgage broker is using Provident, get a new mortgage broker!

ComplaintsBoard
S
5:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Provident Funding Associates - Customer Service

I find the customer service, and overall responsiveness of Provident Funding quite abhorrent. I have filed a complaint with the BBB and in particular, find their Customer Service Supervisor Chris Porter to an incredibly unprofessional employee. Craig Pica is the president and you can try emailing him at [protected]@providentfunding.com I will take my business to...

Read full review of Provident Funding Associates and 23 comments
ComplaintsBoard
A
12:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Provident Funding Associates Delay on Funds Posting

Terrible Customer Service!

Mailed in payment 1st week of December, didn't get processed until exactly the 15th. Called in on the morning of 15th asking if my payment had been misplaced, they said they had not record of it so i paid by phone ($15 fee). Learned that night that they found the check, and processed it in addition to the phone payment i made. Called back the next morning and asked if they could wave my $15 fee b/c i had been told by the agent they wouldn't charge me if they found my check.

Spoke to the Customer Service Supervisor Chris Porter who was extremely arrogant and unresponsive to any dialogue on the matter. I asked if he could give me the name and address of the president so i could personally write to him to issue my complaint, however he refused to divulge both pieces of information.

Did some research and found their address in Burlingame, California with Craig Pica as President. He will get a letter from me explaining how awful his customer service supervisor is. I'll definitely be spreading the word with my business associates about Provident Funding's lack of professionalism on the Customer Service side of things.

Great business Craig, however you need some improvement in the Customer Service Area, starting with your supervisor.

Read full review of Provident Funding Associates and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
I
I
Ironchecks
Bremerton, US
Sep 15, 2009 10:54 pm EDT

I too have had a large cashier check ($5, 428.68) misplaced. I tried to reinstate my note with Provident but the miscommunication problems have worked against me. The claim from the payment department is they mailed it back to me...GENERAL MAIL. Not certified or registered so it could be tracked!
Interesting that you found a CRAIG Pica. Hoovers lists DOUG Pica as a partner executive. The address they gave was 1235 N Dutton Ave Ste. E, Santa Rosa, CA [protected].
I am filing a complaint with the Federal Reserve and my elected officials as well the State Attorney General.
-john

J
J
js123
Chicago, US
Mar 31, 2009 7:13 am EDT

I agree. They don't have customer service. Their personnel was ignorant of their own process and could not explain when PO Boxes are checked and when the payment gets processed and posted. I sent my payment with delivery confirmation and I know for fact it has been delivered. But they continue to claim it did not arrive did not answer honestly. They threaten to contact credit agency. Calling them don't really help because it always went into voice mail and do not return calls.

S
S
Soleil
Los Altos, US
Jan 30, 2009 5:31 pm EST

I feel that Provident is the BigLots of loans. They are the leader in customer disssatisfaction

ComplaintsBoard
Y
4:09 pm EST

Provident Funding Associates Late Fees Improperly Incurred

I was charged an improper late fee by Provident Funding due to a delay on my banks part with an online payment. I called Provident to try and remove the fee and they said that even though I have a perfect payment record, excellent credit and have never missed a payment, they are not able to take the late payment off. To add insult to injury, their customer service team was incredibly rude and unprofessional. I hope that Provident Funding decides to hire higher caliber staff as they will lose customers at this rate, even in this market. I am not pleased with their response and expect to hear from Craig Pica, CEO personally to rectify this situation. I find it incomprehensible that they cannot take a phone call and handle it in a professional manner.

Best Regards,
YA
Provident Funding Loan Holder
San Francisco Bay Area

Read full review of Provident Funding Associates and 3 comments
Hide full review
3 comments
Add a comment
L
L
LadyJane
Corry, US
Sep 04, 2009 4:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your bank screwed up, and you want your lender to give you the benefit of the doubt? In this market? Are you crazy? Do you have any idea how many excuses there are out there right now for people not paying their bills or paying late? They can't just give the benefit of the doubt to everyone. Re-read your papers discussing late fees, I'm pretty sure it doesn't say "fees will be waived if your bank screws up the payment to us." Talk to your bank and make THEM pay you the fee since it was their fault.

D
D
DisgustedinFairfield
Fairfield, US
Jun 27, 2009 1:32 pm EDT

I also am in the process of funding a loan with Provident and have been asked repeatedly to come in and resign papers. Provident keeps sending "corrected" forms, but the "corrected" forms contain numerous errors. I don't see how the funding will be done by the time escrow is supposed to close.

Stay away from this company!

A
A
austin mom
, US
Apr 10, 2009 12:55 pm EDT

We are in the process of moving our mortgage over to Provident and they have made us return multiple times to our title company because of the dating of our signatures. Today, they accused our escrow officer of forging our signatures! So, she asked me to talk to the loan officer myself. This person HUNG UP on me after I introduced myself and said talking to me violated RESPA since the account had not been funded yet. Extremely rude and unprofessional even if it's true! I now have doubts about working with Provident after reading negative posts about them here. However, we are too far into the process to quit now. Just wanted to add my own negative experience here as a warning to others.

ComplaintsBoard
M
12:11 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Provident Funding Associates - fraudulent late fee charges

Deliberately delay of crediting clients' account then claim late receipt of mortgage payments for assessing late fees.

Read full review of Provident Funding Associates and 12 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Provident Funding Associates customer service

Phone numbers

1888 547 4050 1800 696 8199 More phone numbers

Website

www.provident.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Provident Funding Associates?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Provident Funding Associates Customer Service. Initial Provident Funding Associates complaints should be directed to their team directly. You can find contact details for Provident Funding Associates above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Provident Funding Associates. Discuss the issues you have had with Provident Funding Associates and work with their customer service team to find a resolution.