Complaint Rating:

Company information:
Protect America
Round Rock, Texas
United States
www.protectamerica.com

Ordered their service in Apr 08 the sales rep told me is was a basic "Plug and Play" with broadband monitoring. When the sensors arrived some of the equipment was missing so numerous phone calls later I finally received what had been ordered. After installing the system I called back to the service dept for some help in programming a couple of the sensors, the tech had me open and close a couple of the windows, I asked him point blank if he was receiving the alarms, he assured me he was.

In May I called the monitoring station to see if they where getting a signal from my system, and as you can guess they were not. I called Protect America numerous times for HOURS to set up a PLUG and PLAY system which still does not work. After a while the tech tells me that I can go to their website and download a trouble shooting guide which tells me to contact them if the monitoring center does not get a signal.

The bottom line here is the system does not work. We are paying $40.00+ a month and not getting a service. Can't cancel because of the contract.

I will tell anyone that asks not to deal with this DISHONEST and UNETHICAL company.