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The good, the bad, and the ugly - discover what customers are saying about Prosoft3d.com

Welcome to our customer reviews and complaints page for Prosoft3d.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Prosoft3d.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Prosoft3d.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Prosoft3d.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Prosoft3d.com. Your feedback is an important part of our community and will help others make informed decisions.

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8:31 am EST

Prosoft3d.com password recovery software - a con

Thought I was buying this at the advertised proce of $9.95. However once they have your payment details they tell you its $29.95. I clicked the back button on the browser but they charged me anyway. I complained and they promised a refund - twice, but it never happened. I've now initiated a credit card chargeback but their disputing it! Either very inept or engaged it sharp business practice. Have nothing to do with them.

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1:54 pm EDT

Prosoft3d.com password reset confirmation Email received in my daily e-mail

prosoft3d sent me an e-mail confirming an order, which I did not place with them, charging my debit card $29.95 without my permission. I could not even find or reach this company. I was forced to file a dispute with my bank over this unauthorized charge

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1:02 pm EST

Prosoft3d.com Overcharge on my Mastercard

I must have called them to recover my password. I was quoted $9.95. My bill came in and it was $19.95, plus a $.20 "foreign transaction fee". What is wrong with you people? Why are you taking advantage of everyone? By the way my password was NEVER been recovered AND my e-mail was completely wiped out. THANK YOU FOR NOTHING. I want my refund. The date of this transaction was 12/07/15 for both charges.

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9:19 am EDT

Prosoft3d.com Wrong sum and impossible to return money back

I wanted to download windows software from the website www.prosoft3d.com. The price was about $15.99, but these scammers overcharged me. They took this sum at the beginning, but afterwards they took about $40. WTF? I sent them emails and tried to reach someone from the customer support, but complete disregard.So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Tammy McMahan
Sherman, US
Jul 07, 2015 7:53 am EDT

I too purchased this and was charged 29.90 instead of 9.95. I have contacted the company several times and they assured me I would receive a refund within 3-5 business days. It had now been 2 weeks.

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Komoden
, US
Jan 09, 2013 1:07 pm EST

I learned a valuable lesson. Read reviews before you buy. Bought the software was charged 29.95 instead of 9.95. The program didn't download. No response when I complained. STAY AWAY FROM THIS SOFTWARE. I am disputing charge.

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sandysubisak
Green Valley Lake, US
Sep 19, 2012 6:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company popped up while I was searching for iPad Retreival software at EBay
and promised complete satisfaction, money back guarantee and downloaded Microsoft
software to my Dropbox. I did not realize they misrepresented the product.

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Mauled
, US
May 02, 2012 7:56 pm EDT

I purchased the password recovery system, was charged 29.95 instead of 9.95. I couldn't even download the program (not that it would have mattered, apparently), contacted the company for a refund a week ago..heard nothing back. STAY AWAY FROM THIS, IT'S A SCAM!

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Akeele
, US
Mar 19, 2012 3:28 am EDT

This does not do business in a reputable manner. STAY AWAY!

After entering my billing info I was redirected to a page which required that I spend from $20 to $30 dollars more in order to continue. My credit card was already billed for the original amount even though I did not get the download.

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tamlw
Cherry Hill, US
Oct 05, 2014 4:21 am EDT

I was charged $29.99 instead of $9.99 that I agreed to pay. This is a scam.

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8:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Prosoft3d.com Charged 29.95 instead of 9.95 as advertisied

I purchased this download on Prosoft3d.com on [protected] and confirned the amount of the fee was going to be 9.95. The download did not work, so I immediately sent an email to the customer service link that was provided since they have no live customer support or telephone to be reached. I didn't realize until this morning that instead of being charged 9.95 as I agreed to, this company has charged me 29.95 instead. Please be aware and do not purchase anything from this company. This company is not trustworthy and has several complaints that have been logged against them for submitting unauthorized charges. I have sent several emails over the last 24 hours requesting a full refund, waiting on a reply from the company.

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Update by aka2nv
Mar 05, 2013 9:32 am EST

@Vanquisher of the Ignorant...If you took the time to actually read my entire complaint, you would have read that I did NOT purchase a screen saver, I purchased a software download to retrieve a forgotten windows 7 password for a laptop in my home. Please do everyone a favor on this site and actually take the time to READ the complaints in full before you comment. Your response truly shows your ignorance.

Update by aka2nv
Mar 05, 2013 9:22 am EST

@Vanquisher of the Ignorant... I did not buy a screen saver, if you read my complaint in full, I stated that I purchased software to retrieve my forgotten windows 7 password on a laptop. Before you comment on a post, please make sure that you read it thoroughly. Thanks.

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Reviewer80460
,
Dec 12, 2015 1:04 am EST

The listed price was $7.95 and the price charged was $19.95 These people are purely scammers and thieves becareful of them. Report them in the police or online in the internet fraud department.

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9:28 am EDT

Prosoft3d.com The software did not work at all

Well, I Am waiting to see if they give me a refund. The software did not work at all. I couldn't even get it to work with plain text. I got the automated response so far. If anyone needs to know how to recover their password in windows 7 I can help you to do it for free. I ended up staying up all night and had to do what the software was supposed to do.

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splickandsplack
Denver, US
Nov 02, 2012 6:17 pm EDT

I am having the same problem with the company / software. I'm on hold with my bank right now disputing the charge. Any advice on how to deal with my password issue would be much appreciated!

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10:34 am EDT

Prosoft3d.com I haven't confirmed the order and still was charged $29.95

I went to this site due to needing to get on a computer that my sister had. She was killed 3 years ago and I got her laptop and done have info on the password. I went through all the steps including the purchasing section. I filled out the information and decided not to purchase it due to not having the rights on this computer, I will not down load anyway. I erased all my information. I DID NOT CONFIRM THE ORDER, and I received an instant message on my phone that my bank card was charged. $29.95. I sent a message to the customer service department. waiting on reply. I DID NOT COMPLETE THE ORDERING INFORMATION AND WAS AUTOMATICALLY CHARGED. THAT ISN'T A POSITIVE ACTION FOR ANY COMPANY TO DO, WHETHER IT ACTUALLY WORKS OR NOT. I DID NOT CONFIRM THE ORDER! I CHANGED MY MIND!

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9:32 am EDT

Prosoft3d.com Software didn't do what it was advertising for

I purchased the $9.99 software that apparently can recover any password...you just hover the mouse over what you want uncovered and it should show the password. First they charged me $29.95 ( they said I bought the upgrade version, which I didn't), then the software didn't work on anything. Whenever I moved the mouse over something, instead of showing the password, it would just show the name of the software/website. I immediately asked for a refund and they gave me no problem with that but I had to remind them twice during a two week period to refund me and when I finally received it, they only refunded me $20, instead of the $29.95...so I had to contact them a third time. It was just a pain in the butt and the software didn't do what it was advertising for.

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8:07 pm EDT

Prosoft3d.com Prosoft3d charges was $ 29.95 rather $9.95

Purchased the software to recovery excel sheet password. The advertised priced was $9.95. I got link after purchased, however it did not work at all. I called the listed their office but prove useless. I called my credit card company for dispute and found that the prosoft3d charges was $ 29.95 rather $9.95. I have requested stop payment due to the pending charges. Luckily I print screen shot of all my transaction, which could be useful for prosecution. The Company is listed as Mobile Software Tech. in California per the CC company. I am determine to get the bottom of it.

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8:29 pm EDT

Prosoft3d.com Tue price was more than at first indicated

Bought password recovery 5, gave credit card number, went to download then was informed it would be 20 dollar additional. So the true price was more than at first indicated. (This is like going to a fortune teller and finding the advertised price is only the "introductory" or "basic" one, then she says that the real price is considerably more.) One feels put on the spot but goes on out of curiosity. This was not very straightforward. Then i find it has to be "installed". However, the PC i need to fix is LOCKED -because the password is lost. So needless to say i cannot gain access to the pc to install the program. The software therefore is useless.

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6:03 am EDT

Prosoft3d.com I found out that I was charged $29.95 instead of $9.95 as advertised

I needed to get access to my Excel file right away. I bought, downloaded, and the software did not work. I tried to contact customer support but it did not have a phone number just an email address. I will call my credit card company to stop it from charging my account. I found out that I was charged $29.95 instead of $9.95 as advertised.

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8:02 pm EDT

Prosoft3d.com There is no phone number or mailing address attached to this website and very little information about them

The only positive reviews on this company have to be written by themselves. We purchased the software from prosoft3D, and like all the other reviews it didn't work. We took their web address from cnet, so we had false sense of security. We contacted customer service as instructed with no response (it has been 3 days). There is no phone number or mailing address attached to this website and very little information about them. They also have samples of review emails from their clients; I found the same exact emails from the same clients on their 3D Aquarium Desktop background site. The emails are word for word the same. To me that’s fraudulent.

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roberthon
Fort Lee, US
Nov 27, 2012 8:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

I did not get the refund and the softwear did not work at all, this a big scam.
I like to get my hands on their necks.

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Starpilot
Reno, US
Jul 30, 2012 5:54 am EDT

And then by follwoing the Go Dady Link I found this info

Business Information

PROSOFT3D.COM - Contact [protected]
+1.[protected] Phone
www.prosoft3d.com
Support@prosoft3d.com
Business Type(s):

Technology > Software
Operating Hours:
24/7 E-mail Support Closed Holidays
Description:
ProSoft3D.com Customer Support support@prosoft3d.com Toll-Free Phone: [protected]

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Starpilot
Reno, US
Jul 30, 2012 5:51 am EDT

I believe this is a rip off - I not only got charged $20.35 for the $9.95 selesction, I also found a companion charge on my Visa for a company called Mobile Software Tech for $29.95. Here si the registration info for Prosoft.com

Registrant:
Domains By Proxy, LLC
DomainsByProxy.com
14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States

Registered through: GoDaddy.com, LLC (http://www.godaddy.com)
Domain Name: PROSOFT3D.COM
Created on: 22-Sep-05
Expires on: 22-Sep-15
Last Updated on: 24-Jun-10

Administrative Contact:
Private, Registration PROSOFT3D.COM@domainsbyproxy.com
Domains By Proxy, LLC
DomainsByProxy.com
14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States
[protected] Fax -- [protected]

Technical Contact:
Private, Registration PROSOFT3D.COM@domainsbyproxy.com
Domains By Proxy, LLC
DomainsByProxy.com
14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States
[protected] Fax -- [protected]

Domain servers in listed order:
DNS1.STABLETRANSIT.COM
DNS2.STABLETRANSIT.COM

****************************************************
See Business Registration Listing
****************************************************
Copy and paste the link below to view additional details:
http://who.godaddy.com/whoischeck.aspx?domain=PROSOFT3D.COM

The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.

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