Complaint Rating:

Company information:
Select Comfort
9800 59th Avenue North
Minneapolis, Minnesota
United States
selectcomfort.com

It has been almost 3 years now and our dual air chambers have separated leaving a gap in the middle with no support. I called Select Comfort and they had us measure the bed and decided that the mattress cover is defective. This defect is going to cost us $161.00 to fix. This is per the prorated warranty they offer for their product.

I am sorry to say that I was not more skeptical of this warranty thinking, what really could go wrong with a bed mattress anytime soon. Well I stand corrected!! I am ashamed that I spent over $1500.00 on a bed from a company that does not stand behind their product better than to offer a prorated warranty. Customer service explained the prorated warranty and offered that I purchase a replacement mattress cover at prorated price or purchase another mattress from another company. I was shocked to receive this answer and it made me aware of how bad of a decision I had made in purchasing this item.

I have no idea what I am going to do to fix this problem but I wanted to warn others before they make the same mistakes I did. I have since found quite a few other people that have either had the same or a different problem and are very upset about how Select Comfort is handing the situation. Just for your information “BBB processed a total of 455 complaints about this company in the last 36 months. The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.” My complaint to the BBB will be added to these shortly. You would think that reading reviews, paying a lot of money for something and dealing with a well know company would ensure you making a good purchase decision but unfortunately it does not.