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1.2 532 Reviews

Duke Energy Complaints Summary

33 Resolved
497 Unresolved
Our verdict: If considering services from Duke Energy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Duke Energy reviews & complaints 532

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Newest Duke Energy reviews & complaints

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8:00 pm EST
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Duke Energy - power bill is a lie

Incident I recieved my current bill this month and is is $200 more than it EVER is.I am really upset about it as I know very well we are careful with our usage.I asked them to come check my meter and I stayed home the entire day they said they came out but that is bs, they never came but sent out a letter saying the reading is correct.So today I was out...

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10:20 pm EST
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Duke Energy unathorized payment from my checking account

This company took two EPAY for my monthly bill of $170.04, they charged twice. When I called they said they were not able to credit my account and that I just had to wait and they would credit from my next bill. I found this explanation frustrating. I f they can easily get my money from my check account, they can replace the authorized DUPLICATE PAYMENT FOR THE SAME AMOUNT ... DEDUCTED FROM MY ACCOUNT THE SAME DAY. i WANT FULL PAYMENT OF THE UNAUTHORIZED PAYMENT THEY TOOK FROM MY CHECK ACCOUNT. THIS EXPERIENCE HAVE LEFT ME TO THE REALIZATION THAT THEY SURELY CAN GET MONEY OUT OF MY ACCOUNT BY REFUSE AND ARE HESITANT TO IMMEDIATELY CREDIT MY ACCOUNT. PLEASE FORWARD WHAT DOCS NEED TO BE COMPLETED ... I WANT TO MAKE AN OFFICIAL COMPLAINT AGAINST THIS 'UNAUTHORIZED ACCOUNT'. THEY KEEP MONEY, EARN INTEREST AND I SUFFER. THIS DUPLICATE UNAUTHORIDED PAYMENT COULD HAVE CAUSE ME TO HAVE AN OVERDRAFT WITH ALL THE 'FEES AND CHARGES' RELATED THERETO. I AM FURIOUS WITH THIS COMPANY. i HAVE BEEN AN EXCELLENT CUSTOMER, ALWAYS PAID BILL ON TIME AND THIS IS THE WAY THEY TREAT GOOD CUSTOMERS. A MONOPLY, I CANNOT UTILIZE ANOTHER COMPANY.

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Duke Energy - additional deposits

My husband and I have been customers with Progress Energy since March 2009. We paid a $380 deposit to have electricity in our name at the home we're renting. We moved here from another state and therefore their reason for charging this deposit fee. We paid our bills each month on time via their website. In August, we both we're let go from the company we...

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Duke Energy refuse to install a line surge protector

The website has the details of the complaint, which has been filed with the Public Utilities Commission, but in essence:

We decided to purchase a photovoltaic system and feed energy back into the system via GreenPower of NC. From the start their main objects seemed to be to stall, misinform and discourage. It became evident that the people we were dealing with had little idea about photovoltaic or interconnection processes. Either that or they were being intentionally malicious.

The final straw came after line surges (which "Snuffy" Smith, head of ... suggested as the probably cause of the problem) blew up our second inverter within a year. He suggests it is not up to Duke Energy to police their line to keep surges from destroying our equipment, even though we have to provide proof of insurance to make sure we don't damage theirs.

We can't replace $2000 inverters twice a year. Hell, we can't afford to replace the inverter at all.

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Duke Energy frustration

We just purchased a home 3 months ago and each month our bill has been around $300.00 for a 1600 sq. ft. home.

I had an all electric home in Ohio never ever did I have a $300.00 bill for one month.

Every time I call them they can't give me any answers, they just tell me how to conserve electric. I had our air unit checked and it is running perfect, we have no lights on in the house during the day, one tv for toddler and at night maybe 2 tv's and one light over kitchen sink, so how in the world can my bill be so high when the kids aren't allowed to turn anything on and we live like we're Amish.

They also suggested doing a breaker test, not sure about anyone else but if your not used to dealing with electricity and your not an electrician then it's kind of risky. I told them if I could afford to pay a $300.00 a month bill, then I could afford to hire an electrician to come out and check it.

I went as far as calling the North Carolina Public Utilities Commision to enlist their help with this problem.

All they can do is have progress energy check the meter which is better than nothing just incase the meter is bad.

Ughhhh. It's just so frustrating.

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one angry daughter
Greensboro, US
Feb 25, 2015 2:27 pm EST

I am so disappointed in Progress Energy...my Dad is legally blind and doesn't change anything in the house (thermostat). His house is less than 1200sqft and his bill is $300.00 for Jan and over $400.00 for Feb. He is on a fixed income and can't afford the electric bill-it is more than his freaking mortgage. I have asked that someone from Progress come out an check to see what is causing his bill to be so high. They told me that they don't come out to check-but they come and check the damn meter. I am a very frustrated daughter. I asked if we could get a payment plan for this bill and they offered the monthly payment plan but your balance has to be zero...Wow! The rep told me to check with Social Services or the Salvation Army...that is a damn shame how our seniors are treated..

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WilliamVL
Goldsboro, US
Jan 27, 2010 4:54 pm EST

They told me my meter was fine too, have a $800 bill told me my usage more than tripled from dec14 to jan11 absolute bs...customer service manager refused to give his name or connect me to accounting dept. Now Im told im SOL and have to pay. Did the breaker test and found out that in order to use that much power Id have to run everything in my house 12 hrs per day, does that even sound possible to them?

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chand12
Winter Springs, US
Sep 21, 2009 3:33 pm EDT

Hi did you get any help from progress energy coz our bill is also very high and we dont know what to do coz our appliances are running fine.

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9:41 pm EDT
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Duke Energy scam artist!

ONCE I PAID MY ACCOUNT BALANCE THEY DECIDED TO DISCONNECT SERVICE. I CALLED TO INQUIRE AS TO WHY THE SERVICE WAS DISCONNECTED AFTER THE THEY RECEIVED THE PAYMENT AND WAS ADVISED I THEN NEEDED TO PAY AN ADDITIONAL $188 FOR A DEPOSIT AND $30 RE-CONNECTION FEE! YOU TURN OFF MY LIGHTS AFTER I PAY! WOW! AND THEN CHARGE ME MORE $$? CALLED CUSTOMER SERVICE AND THE GIRL "LISA" TOLD ME (WITH A VERY NASTY ATTITUDE "YOUR THE ONE WITH THE LIGHTS TURNED OFF", I REQUESTED A SUPERVISOR AND HE SAID HIS NAME WAS JOHN. WHEN I CALLED BACK WITH MY CONFORMATION NUMBER AFTER PAYING THE ADDITIONAL $188 THERE WAS NO SUPERVISOR THERE BY THE NAME JOHN!

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Duke Energy customer service

I just got off the phone with a representative there and she was probably the nastiest person I have ever spoke with in my life. I guess you just cannot find good customer service anymore b.c she was so rude that I wanted to just punch someone once I got off the phone with her. That is how angry she made me. As a customer I should never have to feel that way. I simply wanted to know what I could do to better the situation that I was in. Thinking maybe they could offer some suggestions or assistance and she acted like I was crap and did not deserve her time. I never raised my voice or disrespected this lady in any way but she made sure that she let me know that my issues were not her concern and that I just needed to shut up and pay. All you really ever want in customer service is for someone to even act like they care or to even sound like you are important enough to them and it just does not happen like that anymore. I did email them to let them know just how GREAT their customer service was...i shall see what happens.

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Duke Energy - high bill and excessive fees

STATE OF FLORIDA NEEDS TO IRADICATE PROGRESS ENERGY AND THEIR MONOPOLY OVER THE ENERGY BUSINESS- THEY ARE A RIP OFF- 1) RATES ARE UNUSUALLY HIGH- THEY MADE ME MAKE A DEPOSIT ON MY ACCT IN ADDITION TO THE PREVIOUS ONE 10 YEARS AGO AND STILL HAVE NOT REFUNDED THAT DEPOSIT. PAYMENTS ARE MADE ON TIME. WAS OUT OF TOWN AND DIDN'T REALIZE BILL HAD NOT BEEN PAID-...

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Duke Energy reconnect services/unauthorized request/false idenity

Ron Hamilton stole my idenity by having a female call in request to restore service to 4708 Peabody where he resided as tenent using my name Juanita and cell number which was easily obtained from my business card of Mary Kay Cosmetics, which he eventually stole upon his eviction September 6, 2006, along with items totalying $13, 000 including my dryer, my antique dollhouse, antiqwue kettle stove, rugs, computer desk, bar stools, shoe racks, brass lamps, home depot home repairsupplies, new dryer, tile, vinyl floooring, spackling, , etc. Duke accepted this call as actual voice verification of me and use of cell number. duke did not verify home phone, nor address for caller id. Duke realized home was not occupied by me-I had services at separate address. Roy a. Green reported me as tenent to Legal Aid and himself as sole owner, while my sister and I shared owndership. Duke did not seek payment of illegally obtained services from either co-owners Roy A. Green or sister Hulda J. Prater, and have switched charges at 4708 Peabody to my residence of 975 Windsor, illegally and improperly. These moneies and penalities of $982.30 plus dollors are owed by Ron Hamilton, evicted tenant, debtor, based on illegal request and idenity theft.

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Miss C.
, US
Jun 02, 2009 6:16 pm EDT

I wish there were more options for gas and electric in our city. Duke has monopolized the field and they know it, therefore they bully consumers. I think their service and customer service is aweful! This is the most insensitive company I've ever dealt with. No compassion or regard for personal issues that may arise. If there is ever another option for me I would Disconnect my services with Duke energy in a heartbeat. I am begging for another energy company to offer more services in the city of Cincinnati.

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Duke Energy past utilities charged to another customer

Thomas Worrell, Huff Realty, had charges transferred to my name and account retro to January 2007, prior to my acknowledgement of deed transfer using my name and SSN. Mike Ealy, Model Realty 2170 Gilbert Avenue Cincinnati 45206 was prior owner per settlement statement and so was Donald Berberich, Brookville Kentucky who previously owned this utility account considered under 975 Windsor. The transfer amonted to $1271.91 ofr useageprior to my occupancy of 5/27/08 and installation of new furnaces (previous ones non working) of November 2007. These chargesd are clearly someone else's and not accredited to me, Juanita B. thomas (deed transfer 12/07) Mike Ealy and Thomas Worrel had keys to the premises and Duke entered and levied readings not associated with me or my account. Complainant Juanita B. Thomas.

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jadp
Moreland, US
Apr 14, 2011 12:14 am EDT

Duke energy is [censor], they (entire company) are nothing but thieves! They would bleed a prune dry for the almighty dollar! They are soul less, heart less and uncompassionate. They aren't in business to treat their customers with dignity and respect they are there to serve themselves, to better themselves and to screw the hardworking who get stuck with their services. Hey Duke energy, just remember at the end of your day whos money feeds you and your family! It's the people your taking advantage of, the elderly, babies and ones that are sitting tonight without heat, without lights because of your greediness!

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chica32
cincinnati, US
May 20, 2010 10:45 pm EDT

When I moved to 3142 safer the landlord had the whole building in my name no master meter! he let us rent upstairs we kept it for 1 month went back to just having the bottom floor and a couple moved upstairs...guest what bill was still in my name. went to duke energy they did nothing..suggested i move because the whole thing was shady. my finally bill 1500 dollars.

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2:44 pm EDT
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Duke Energy terrible customer service

Normally, I do not take the time to complain or share my experiences with companies. In the past, I have felt like all companies have good and bad employees and have understood and accepted the underlying company policy. Progress Energy is different, so I am taking the time to share my experience because I know there are more consumers out there like me whose electricity is about to be disconnected.

I have been a customer of Progress Energy for many years. I have never made a late payment or called to make payment arrangements before today. I recently was forced to close a retail business because of an industry slump so I am in between jobs for the moment. I have already secured a new position, however I do not start work for a couple of weeks.

I called Progress Energy to make a payment arrangement and was denied. The denial, I was told, was based on my deposit, account history, and bill due date. Here are the facts:

The deposit on my account is more than the payment due.
I have never had a late payment after many years as a customer. My bill due date was a less than a week ago.

So of course, with that information in mind, I asked to speak to a Supervisor who could review my account and make a concession.I was transferred to another 'customer service rep' (and I use that term loosely) that said nothing could be done, I was denied a payment arrangement. I again asked to speak to someone who had the authority to review my account and change that decision. Again she told me there was no one else, then told me she would have someone else call me back. I have not heard back yet.

I did a quick search online and this is what I found:

Rates drastically increased in FL and NC in the beginning of 2009. People have been calling to complain that their 'meters are broken.' That is what I thought. I have come to realize the meter is not broken. New rates are that high.

I have found complaints similar to mine where people with otherwise good account standing were denied payment arrangements and were told to 'conserve energy' and asked to make appointments to check the energy efficiency of their homes. Progress Energy has the highest disconnect/reconnection ratio for a power company ever.

My thoughts are as follow:

Progress Energy knows there is a nation wide financial crisis and they are using it to their advantage to generate additional income off people's suffering. If they refuse a customer a payment arrangement, then they can disconnect the electricity and charge additional fees for late payments and reconnection.

If someone does not agree ask yourself this: why the ridiculous rate hikes at a time when its customers can least handle it? Why not make payment arrangements to guarantee uninterrupted power and payment for Progress Energy?

In my personal situation, my electric bill increased by $100. I am a single mom who works outside of the home. I rarely run the air or heat. I have double paned windows and the home is properly sealed and insulated. All of the appliances are energy efficient and the light bulbs are as well.

I am going to type up my experience with the customer service department at Progress Energy and send a written account to Corporate Headquarters, Public Services Commission, local media, and blogs.

I urge other folks that have similar experiences to do the same. I have never taken the time to speak out against anything before but I feel this company needs to feel public pressure to stop its anti-consumer tactics.

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tgrant38
Pinellas Park, US
Sep 14, 2012 10:59 am EDT

I agree, because they came out and turned my electric off and I only owed 160.00 and I called them right away and paid with my check and I didn't do it with the computer on the phone I did it with a customer service rep. So, I believed my billed was paid! However, I kept checking my account and the money was never taken out and I called and they tried to say my check had bounced and they wanted and extra $110.00 towards the security deposit which I already paid which was $210.00 and a $30.00 bounce check fee. I called and told them how could my check bounce when for one the money was in my account and PE never attempted to take the money out, and they first tried to tell me I must of enter my account numbers wrong, but I told them I didn't use the computer and I gave the information to a customer rep. and they checked and found I was right. So, they did take off the extra 140.00 they were trying to charge me but I need to go and pay the bill at a payment location now. Than right after I pay this my next electric bill will be due and I also think something is wrong with their meters because my bill is higher than my sister's and she has a 3 bedroom house and I have a 2 bedroom apartment, so if everyone is saying the same thing some is wrong on the company's side.

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Lylabug2011
Asheville, US
Sep 27, 2011 2:24 am EDT

Progress Energy is absolutley horrible. I moved ut of my apartment in june of 2011 and moved into a new house that same month. Progress Energy failed to turn off the power at the old apartment but was continuing to bill me. Thankfully I caught it in time and called the company to resolve the matter. Unfortunatley after speaking to 5 different customer service associates, the matter was still not resolved. I continued to recieve outrageous bills with alldifferent payment dates. I continued to call progess energy and finally one associate assured me that the matter was resolved and that I was all up to date. I then called to make a payment at the end of july and suprisingly the bill had went back up and was claiming that I was late. I called to talk to yet another associate, that could hardly speak english, only to get spoken to extremley rude and then when I finally stated that I wanted to speak to a supervisor, I get hung up on. Progess Energy is the worst company I have ever dealt with.

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Gkirk
St George Island, US
Sep 20, 2011 1:07 am EDT

Progress energy takes no responsibility and doesn't care about their rudeness, they set my wood fence on fire when their transformer blew up and they told me tough luck, they dont have to pay me anything because they are protected by law. On top of that they treated me like I was an idiot for expecting them to re-imburse me. I even wrote the CEO and not even a form letter reply.

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Mrs. McMillan
Orlando, US
Sep 08, 2011 1:11 am EDT

Progress energy has been billing me some outrageous bills for several years now each time i call, they insist I use that much energy I know people with pool who do not pay as much as I do. My latest run in with this company. My bill was $292. I paid 200 and balance $92. on September 2nd I paid $93.00 on September 6th they cut my service. at 10:48am because that is when my clocks stopped. I called those arrogrant rude CS people The first rep said she will put an order out for my service to be re-connected but they have untill midnight to do that. then she transferred me to billing to waive the reconnect fee, well this CS rep was ms. progress energy she stated I should of called when I made the web payment therefore its my fault the service was interupted so she will not waive the reconnect fee. I use energy savings bulbs. I have a digital thermostat its on 80 during the days 78 at night no pool and I still have outrageous bills this compnay rip people off they get away with it because they know there is nothing we can do the consumers are at the mercy of this lousy company.

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Dlaine
Spring Lake, US
Aug 23, 2011 5:03 am EDT
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I totally agree with everything being said here this is the absolute worst company i have ever had to deal with!
they shut my power off without notifying me and when i called and asked why i didnt at least get a phone call the so called manager asked why he should have to notify anyone i explained that i have an english bulldog that is very very sensitive to the heat and that he could have had a heat stroke while i was gone to work for eight hours and he was locked inside with no a/c he simply asked why that was his problem! i asked if i could please pay the amount in full on the 1st when i got payed he said no there was nothing he could do that until it was paid it would not be reconnected so after an hour of borrowing money from everyone i could think off i paid my bill and then it took then 7 hours to reconnect my power! 7 hours when i called to see what the deal was he said they had until midnight to get it done it was reconnected at 11:48

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IhatePE
Saint Petersburg, US
Jul 21, 2011 6:50 pm EDT
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PE is the single worst company I have ever dealt with. I have two bills - one for an apartment and one for our home. I called to get an extension for the first time ever this week. It's not due to having a shortage of funds - it's because my entire purse was stolen in Key West and I have no credit cards, no debit card, and as a precaution my bank closed all of my accounts. I have no drivers license because I have had to send away for a certified copy of my birth certificate to take to the DMV to get a new license, and my bank will not reopen an account for me without valid ID - I simply have no access to money until a replacement credit card comes or I get my drivers license. I called PE and they gave me an extension for the apartment account, but refused to give me an extension for my home. I have no idea why and I got some excuse about how the apartment bill is less than $100. My house bill is $192 - and they have a deposit on this account of $405.
I am due for shut off today. I called again today to see if there was ANYTHING that ANYONE can do, and offered to fax a copy of the police report for my stolen items. I was told, no, sorry, but we simply can't do anything to help you and we will be happy to turn on your power once the payment is made. It looks like that will be in about another 5 days - in the middle of July in Florida.
I hate this company and their lack of customer service. It's like dealing with the mafia - pay us, or we make your life a living hell.

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laghf
Stem, US
Apr 19, 2011 8:01 pm EDT
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I'm so glad I found this comment string. PE has the WORST customer service. I'm not sure what their process is for that but it stinks.

This morning a tech shows up at my house to disconnect to my surprise. I thought he was the meter reader. When he told me I asked him, can you wait 3 mins while I call and make the payment so you don't have to cut it. He said "No, I have to cut it off." So I ran inside, scrambled for the phone ... called and began to make the payment over the phone. About the time I was giving my credit card information, the power was cut off. I told this to the account rep. He told me to tell the tech. My sister went outside to tell him that the bill was being paid. He said "I cannot do anything until my truck gets the ticket" and drove off. I told them to the rep who seemed surprised. I was frustrated simply b/c this all happened in a matter of 5 mins or less. The rep said that he put in the ticket for reconnection and we hung up.

But that's not the end of the story... I called back to complain about how rude the tech was about not waiting. I talked to a customer service rep. She made some excuses for him about policy yada yada yada. But said... I see in your file that you are scheduled to be cut back on. He should be back out there very soon. Well, this was about 9 am. I checked back with my sitter at 1:30 - no power. My husband calls PE at 2 PM. Low and behold... they claim when you pay your bill - YOU have to submit a work order to have YOUR power cut back on which had NOT been done. How ridiculous does that sound? I feel like I have been through the ringer today. I mean why would the first account rep charge me the reconnection fee if he wasn't going to have it reconnected? How can you do good business that way?

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Magzb
Orlando, US
Feb 07, 2011 8:12 pm EST

All I know is tat they take your deposit and your electricity is still not on by 3pm the next business day. You can call and they can't give you a time, Seems to have no way to contact their techs for an ETA and they all just say we know it will be on Today. Nothing that helps you in case you are trying to move in somewhere before the leasing office closes. Some places will not give you your apartment key when your lights are not on yet. It's like come on. WHAT kind of system are you guys working with. Even Sears has the ability to contact their techs and ask for an ETA. They can at least send a work order comment to the tech telling them hey, this needs to be on before 3pm but no, not Progress Energy. They don't even split up your deposit payments like all the other power company's do. You have to pay it all up front and if you don't have it then you are SOL. You have to literally call every fifteen minutes and ask hey, is it on now? Cause they don't have a time frame to just give you so you won't keep calling their phone. You have to call each time and ask. Is it pending or active. Most of the time, like, 99.9% of the time, it will still be pending after 3 to 3:30pm.

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File
st.pete, US
Jan 11, 2011 6:10 pm EST

They are the worst company ever. I hope this New Company that is buying them has a customer services department. They actually came out to shut off my power and I had a 2 and a 5 year old and it was 98 degrees out in Florida. I stop the service guy and asked him if he could wait I was going to call them and pay the bill on the phone and he said no. I called and paid it that second as he drove off. He also made sure I was the last turned on that night @ 830pm…

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Ruth Blow
Orlando, US
Dec 31, 2010 5:35 pm EST

I agree with EVERY SINGLE COMMENT HERE, PE is the most rudist people I have ever worked with, they know they have all of us over a barrel their barrell of oil, W e have no choice but to use their services. My husband has a book and checks the meter 2 times aday, our average bill has been 305 mnth, we are both on fixed incomes and in the summer it went up in August to 464.00 we had our thermastat set at 72 using only 1 light bulb during the day over the range, we turn off our hot water heater now our average kilawatts without that was 70 now we are down to 40. But this winter we had to use the heater and avage daily is 110 and that is a tran 3 yr old heat and air unit. we had a energy check and very little losses in the home, Now on top of us trying to bring the bill down and watching the kilawatts, we had 2 accounts one here and one in New Port Richey, the person my sons exwife did not pay on her bill since Aug 2010 and now my bill here is now 1012.00 her 518. and my bill 333 and the one I just paid of 176. I called to see what we could do about the other bill being put on mine and of course THERE IS NOTHING WE CAN DO, although it shows you paid your bill on time because the services of both is in the same name you have to pay the whole bill or loose your services. OMG well that aint going to happen so out comes the generater I guess. we are trying to figure out what to do to create our own electric. it is a real shame that companies run by our goverment cant see how hard it is for all of us to pay these extreme large bills, if THE GOVERMENT DONT GET YOU AT THE GAS PUMPS THEY GET YOU ON THE ELECTRIC Progress your company STINKS AND EXTREMLY RUDE.

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Duke Energy over charging

progress energy sucks, I have been paying for utilities for 8 years never have my utilities turned off. I have been with progress energy for only 10 months they turned off my electricity twice already they treat costumer like trash. I would never signed up with them anyway, but I was forced to. Where I rent my townhouse I have to go with progress, but when I came to rent I chose another area, were I could transfer my utilities. But when I was ready to move in they told me the townhouses I saw are gone . Progress energy have power outage all the time, they had one about three weeks ago that broke my TV. They, overcharge every month my bill is going higher and higher, when I was out for 2 weeks my bill is higher than the 9 previous months, that's ridiculous.

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Robert lee huneycutt
, US
Nov 13, 2018 3:15 am EST

2-8-17 robert lee huneycutt spoke with black female csr about starting service. She stated he just needs to pay 250 deposit acnt [protected] when infact he owes back bill from 8900 wade st mt pleasant nc.

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Concerned7777
, US
Nov 11, 2018 8:55 pm EST

Horrible utility service. They are not flexible and show no empathy towards their customers or their concerns. Communication is erratic and they take no responsibility for errors on their part.

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arla777
, US
Nov 04, 2018 10:56 pm EST

i live in GA have never had this eltric company yet i find a 209 dollar bill on my credit report i have disputed it and disputed it you can see my adderss on the report and never had i lived in there service area and yet they refuses to remove it

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B snd S martin
, US
Nov 04, 2018 7:19 pm EST

Duke energy. Cannot keep power on for our subdivision

They cannot keep equipment up to date
And
Will not trim trees or do anything to assist our neighbors with keeping our power on.

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Caylin
, US
Oct 23, 2018 5:45 am EDT

In the span of about 2 weeks, my roommate and I have lost power twice for hours at a time. Both have been on bright, 90 degree days. Why are we losing power so frequently!? Our food spoils when they take 8+ hours to come send a dispatcher and fix the problem. Not a good power company.

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Rhonda Jordan
, US
Oct 22, 2018 3:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My power went out last night at 6:30 pm and is still out.. Why? No one is working on it? No estimate from you in regards to when it will be on.. Why? Thanks, Rhonda [protected]. I realize that this outage only effects 106 customers, , But we are important too! Please give us something?

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Minniebee
, US
Oct 21, 2018 10:48 pm EDT

I file an outage on 10/11/2018. Customer service didn't enter outage in repair system. I don't know when they will make repairs. Very poor business until it's payment time, no delay then.

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MikeAE
, US
Sep 18, 2018 2:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After Irma, I have no power and no plan in place to restore it. It has been 14 hours. No call, nothing. It is your responsibility to inform me when power will be restored. That is why I pay you. Every day I wait is how much I will delay paying you on the the next bill.

Get me my power, now!

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Lisamc12345
, US
Sep 18, 2018 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are on smokerise blvd longwood florida 32779
The front half of our neighborhood never loses power - they are connected to wekiva springsroad. We connect to overhead lines near wekiva neighborhood and always loses power even with lightwinds. How dp we get this circuit fixed? Thank you

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Ncusa
, US
Sep 18, 2018 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why does it take you so long to do so much, our business power is off and no one or contact to a real person is to do nothing.

Duke Energy In-depth Review

Company Overview: Duke Energy is a leading energy company that provides reliable and sustainable electricity to millions of customers across the United States. With a strong presence in the industry, Duke Energy is known for its commitment to innovation and customer satisfaction.

Services Offered: Duke Energy offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, their services include electricity generation, transmission, and distribution. They also offer energy efficiency programs and renewable energy options to promote sustainability.

Pricing and Billing: Duke Energy provides transparent pricing and billing options to ensure customers have a clear understanding of their energy costs. Their rates are competitive and they offer various payment methods, including online bill pay and automatic payment options, making it convenient for customers to manage their energy expenses.

Customer Service: Duke Energy prioritizes customer satisfaction and has a dedicated customer service team that is available to assist customers with any inquiries or concerns. Their representatives are knowledgeable, friendly, and strive to provide prompt and efficient solutions to ensure a positive customer experience.

Reliability and Performance: Duke Energy is known for its reliable and consistent energy supply. They invest in modern infrastructure and advanced technologies to ensure uninterrupted power delivery to their customers. With a strong focus on performance, Duke Energy consistently meets and exceeds industry standards.

Environmental Impact: Duke Energy is committed to minimizing its environmental impact and has implemented various initiatives to promote sustainability. They have invested in renewable energy sources, such as solar and wind power, and actively participate in environmental conservation efforts to reduce carbon emissions and protect natural resources.

Community Engagement: Duke Energy actively engages with the communities it serves through various initiatives and programs. They support local organizations, promote education and workforce development, and actively participate in community events. Duke Energy's commitment to community engagement is commendable and contributes to the overall well-being of the communities they serve.

Accessibility and User Experience: Duke Energy's website is user-friendly and accessible, making it easy for customers to navigate and find the information they need. The website provides a range of self-service options, including bill payment, energy usage tracking, and outage reporting, enhancing the overall user experience.

Overall Satisfaction: Overall, Duke Energy is highly regarded for its reliable service, commitment to sustainability, and customer satisfaction. Their dedication to innovation, community engagement, and environmental responsibility sets them apart in the energy industry.

Pros: - Reliable and consistent energy supply - Transparent pricing and billing options - Excellent customer service - Commitment to sustainability and environmental impact reduction - Active community engagement

Cons: - Pricing may be slightly higher compared to some competitors - Limited availability of renewable energy options in certain areas

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