ProFlowers
reviews and complaints

Hi,

I have read your complaint. There are a bunch of class action investigations started against Proflowers.com Good luck and I hope my website is helpful.

http://www.classadvocate.com/?direct=y&category=product&product_level1%5B%5D=1531%3A1970

ProFlowers.com will make it up to you! Good news! I happened across your posting and wanted to offer my input and hope that it helps you and anyone else that may have had a similar or negative experience with ProFlowers.com. I know for a fact that if you call and tell them your order was wrong they will send you a replacement (your roses and the correct vase)! Furthermore, if you'd prefer to replace with a different type of flowers or bouquet, with approximately the same value - they'll do that. Finally, if you'd prefer and insist upon it, they will refund your total amount. All you have to do is call and talk to them. They're really good abou it. Hope this helps.

I also received charges and when I contacted the number for ezsvr on my credit card, I was given fake names from people who are working in Transylvania, Romania- I just happened to be there last year and met no residents by the names of Dustin and Aidan Jones. They removed one charge, but not the other yet- and I've called 3 times to follow up. I' will not order from ProFlowers again because of this. I did not actively enroll for anything, nor did I receive any merchandise/service for this charge. SCAM!

Charged my Amex $358 over 2 years for a scam "rewards" program. They are associated with Red Envelope, there is a pop up that asks if you want free shipping and then they charge you $14.95 for as long as you don't notice it on your card. total scam

I HAVE BEEN BILLED FOR SOMETHING I HAVE NOT PURCHASED FOR 14.95 THROUGH BLAIR AS A THIRD PARTY PURCHASE. I HAVE TRIED TO SETTLE IT WITH BLAIR, BUT THEY SAY IT IS NOT THEIR ACCOUNT. THIS HAS HAPPENED SEVERAL TIMES.

unauthorized debit card withdrawals, after a purchase made on solutions web page. this was on the confirmation of order page.

I noticed a charge of $14.95 on my American Express that began after I ordered Christmas gifts online through Red Envelope. It shows as "Red Envelope Rewards" and the vendor is Encore Mktg. It apparently is a cost to be able to use rewards? It's a total ripoff!

I just noticed the $14.95 Charge on my debit acct. Called [protected] and asked what it was for. They told me my wife joined in Nov 2009 and yes I been charged $14.95 a month for all 17 months. They agreed to stop mmebership and refund $254.15. I never thought anything of my wife spending $15 at red envelop and she never sees the statement, I will show her each statement in the future. Red Envelope will never see another penney from this household.

I just noticed it on my credit card too. My wife got suckered into it. I called and they will stop charges and refund. Has anyone actually received a refund or seen charges stop?

Just noticed this charge on my CC today. Shame on me for not catching it sooner (Looks like I started being charged in February). But I am SO disappointed in Red Envelope! Will never buy another thing from them and will post a warning to others on my facebook page. I never received a "Welcome to the Program" email or anything that would have alerted me that I would be charged $14.95 a month.

The same situation has happened to me, although I tried to cancel on line and still continued to have the charges on my CC. When I called Red Envelope, the gentleman who answered was extremely nice, however told me that they really aren't affiliated with the Rewards company and couldn't do anything to help me, not even tell me how long I've been enrolled in this rip-off Rewards program. Supposedly at the end of a purchase I was asked if I wanted to save 15% on my next purchase, didn't read the fine print and clicked, and that is how I am automatically charged $14.95 a mo. to receive 15% off my purchases at Red Envelope. This makes NO sense at all. Why would I pay $185.40/yr. to save 15% a few times a year? I definitely plan to call the 888-# that was provided and hope I get some satisfaction too. I am so disappointed in Red Envelope for allowing themselves to be connected with this scam and doing for it's customers, it is called Red Envelope Rewards!

I had the same thing happen. I called the customer service number (it should be on your credit card bill) and they took care of it. My credit card was credited in just a couple days for three months plus 1.95 activation fee.

Same thing happened to me. Just spoke to a Red Envelope customer service representative, who said that I signed up for this service last July. I would never sign up for something like this, and am shocked that a company like Red Envelope would participate in such sleazy behavior. Please spread the word, and discourage everyone from giving this company business.

I would have to agree with the displeasure here. I have been doing business with PRoFlowers for a few years now, but I think I'm done now.
When it comes to holiday flower arrangements for my relatives, who reside out of state, they usually do a good job of getting them delivered on time. I have found that the arrangements aren't always fresh. I always track the shipment online, and the majority of the shipments will go out in a quick fashion. Sometimes, they do not make it out in a good amount of time, and you can usually count on something being wrong with the arrangement when that happens.
Now, when it comes to arrangements I have ordered for my wife; ProFlowers has screwed up every single one of them. I, most recently, for the last time, orded 18 assorted roses with a very nice vase, to be delivered to her work address. I also asked that they be delivered via express, and on the 12th of February (Today), since Valentine's Day is Sunday. (I've got something very special planned for us on Sunday!) She received the flowers at 11:30 AM today, but... Three flowers were dead as a doornail! The Vase was cracked too. So, again, ProFlowers has screwed up. It never fails.
Folks, if you want to have flowers only, delivered, go ahead, use PRoFlowers. Most likely, they will get there on time, but you may not know if they will be alive. I always suggest tracking the delivery online.
The SuperBowl 44 Commercial wasn't kidding... Maybe it's time to use Teleflora. I know I may use them next time. I'm done using PRoFlowers.

I love proflowers. I think all the complaints about them online is a case of the squeaky well getting the oil. I read that they sent almost 8 million bouquet in a three week period for Mother's day. 8 million, its expected that a few arent gonna make it in perfect condition. You probably ordered the cheap

They have great customer service and they stand by their satisfaction guarantee and their SEVEN DAY FRESHNESS GUARANTEE. So you had to call for a replacement bouquet, you got your refund and a free bouquet. Jeez.

Also I dont get why every one is so down on the designer gift box they send there flowers in.

ProFlowers overnights flowers via FedEx because that is the best way to get them to you. They always arrive VERY fresh this way.

Why would you want fresh flowers to be sent to somebody (like a local florist) to be arranged first, then sent to you. That would add a day or two to the process and the flowers wouldn't be fresh anymore and it would jack up the price.

I think their customer service is awesome to. I received flowers that died after 6 days so I called to complain ( they grantee the flowers will last 7 days.) They sent me a free replacement bouquet the very next day. My roses lasted almost 2 weeks.

I also received roses that arrived arranged from a local florist for valentines day, they were dead after two days, do you think the sent me more flowers? Of course not, only Proflowers would do something like that.

Oh, and about the box. Its not some ugly brown box. It IS a designed gift box, with the companies logo in the company colors. The flowers and vase are packaged nicely.

I wanted to have ProFlowers send something to my wife who was in the hospital over Thanksgiving. When it didn't show up on the desired date, I checked my email to find that they couldn't make the delivery date and wanted to know if I wanted to change it. Being it the Thanksgiving, I called the special number and spoke to a "Customer Service Rep." After they took the replacement order the made the promise (and they should never do this) that it would be there the next morning at the hospital. I was hoping for the best. The next day came and went, so I called the hospital front desk to see if the flowers were delivered and there was nothing there. I then checked my order online and found that NO ONE had picked up the ProFlowers Order for delivery. I immediately called and cancelled the order. Then on top of it all, they claim that they would only credit me a partial refund for a waiting period. So I called again and got the runaround. Eventually, I did get the full refund, but I will NEVER, and I mean NEVER use ProFlowers again.

DO NOT USE PROFLOWERS.COM unless you want a headache!

This is my very first complaint ever made on a company at 23yrs old.

When I ordered flowers for a coworker at work on her last day, I ordered them express so they would be at her desk before 1:00pm. However, there were no flowers sent by 1pm and the order was placed before 8am that day. I called ProFlowers and was unable to get through their line. I then decided to email them to see if that would be more helpful. Their response was the flowers were to be dropped off but there was no one by that name in the building. In return, the flowers were sent back to the shop. I then had them come out again to deliver the flowers and by this time it was about 2:30. After another hour or two, I emailed them again asking where the flowers were. They responded that they were again returned to the shop since there was no one by that name in the building.

Disappointed at 5:00pm and no flowers, I walked down the front desk to see if anyone had come in with flowers. The man at the desk said no flowers were even attempted to be delivered throughout the day and if they had been they would have been sent to our receiving office if there was no one by that name. Not to mention, the man at the front desk knew of the coworker I was sending the flowers to.

Furious, I called ProFlowers and spoke with a man who gave me a 20% discount and upgrade the flowers. I had to have the flowers sent to my coworkers house and ended up getting discounted off the price I paid for the immediate delivery. Nevertheless, was not going to fuss and accepted the offer.

Now, to my astonishment, I see that there is a charge on my account for 14.95 for easy saver. Thank goodness I called them immediately and they reversed the charge. This has completely turned me off from using this service again, and I hope this helps someone looking into this service in the future.

Having a tough time dealing with the wilted flowers my wife received for her birthday today. Had one chance to get it right and they blew it. Im going to attempt to work the customer service part of their business and will let you know how it goes. So far I've sent an email and used the complaint portion of their site. So far, I've gotten nothing confirming they received my complaint.

I ordered flowers for valentines day but proflowers never delivered them. Was very. Upset.

Ordered roses and they came wilted, opened, and brown around the edges. They replaced the order with a vase the second time and the roses were slightly better but still ugly, brown, and wilted. I wouldn't send these flowers to my enemy, let alone someone I cared about.

I purchased some flowers at proFlowers.com and it was not a very good experience. First, the shipping and handling fees are too much and the flowers arrived partially dead. Check my pics, what I bought and what I received.

This person is right about the fees ProFlowers hits you with.

Furthermore, in January, we ordered a funeral arrangement to be sent to an uncle's wake and were horrified to see our names attached to the specimen that showed up in the funeral parlor. It looked like a box of sticks.

pro flowers.com is a scam I just found out that easysaver.com has also been debiting my chking account for at least 12 months @14.95 per month, Guess I should check my account statement more often. I will be calling the better buisness beauro, Mi. att. generals office and anyone else that I can legally report these thieves to. Buyer beware I bought my wife some flowers for her b-day online 1 time and been paying for them ever since, once a month @14.95 I cant believe these ### guess a 100.00 dollar flower order wasn't enough for them. PRO FLOWERS.COM IS A SCAM DO NOT USE THIS SERVICE! You will be sorry you did!

I ordered my flowers for our 21st wedding anavesiry. We got the flowers with wilted flowers and not even my order because the card was made out to MOM, Happy Valentine's DAY. That is not what I put in my card. I do not recommend anyone use them. Not worth it. Sorry outfit.

Proflowers.com or there agent encore marketing has been making a recurrent monthly charge of $14.95 to my credit card account, apparently starting with my purchase of a Mother's Day flower delivery back in May of 2008. the charges are to a membership to an easy saver rewards club. There was also some kind of one-time charge of $1.95. I did not authorize any such charges and I have demanded that Proflowers.com have my account refunded immediately. They say they can only refund the most 2recent such charges.

I have had the 'WHATS IN YOUR WALLET' people capital one dispute all the charges from that company. . After telling the rep on the phone what I was going to do, along with contacting my state attorney generals office, she put me on hold and came back and told me they would refund the entire amount. My suggestion is tell them you will get all your money back.

I had the exact same problem with them as well.

You authorized Proflowers to give your credit card information to this company in return you recieved a discount code for a future order. The information is there and you didn't read it.

It is not a scam you should read the fine print or pay attention to what the person trying to enroll you into the membership is saying and the most important thing HOW COULD YOU NOT KNOW YOU HAD BEEN CHARGED FOR SO LONG?

I was fraudulently charged 14.95 by Easy Saver after purchasing flowers on line from ProFlowers.com. When I called to ask what it was and where it came from, Easy Saver disconnected the call. The charges mysteriously appeared on the statement which is now being investigated by the credit card company.
The attorney general from every state where this happened should be contacted about the fraud. I have received no products or services from Easy Saver and I have no idea what it's about.
ProFlowers and Easy Saver should be held accountable for these illegal acts.

Just like all the others who have complained, I used Pro Flowers twice in the last few months. When I noticed an unauthorized charge of $14.95 on my bank account, I went back and looked, and just like the other complaints, I discovered that there was a charge for $1.95 one month earlier. PLEASE call ALL the numbers listed in the previous entires and complain, demand your money back, but don't stop there. Until Pro Flowers removes this link from their site, these complaints will just continue and more consumers will be victims of this scam. CALL PRO FLOWERS and tell them that you will not be useing their services again until they remedy this problem. What a shame! Pro Flowers product line is second to none but is unfortunately overshadowed by their questionable business relationships.

At first I thought the first charge of $1.95 to my visa was because i had used a discount on the proflowers i had ordered for a staff. Next thing I know i have a second charge for $14.95 that was not authorized by me from the same easy saver. when i looked it up, i read so many complaints about this scam. it's now past midnight and am unable to call them to cancel that charge. I will call my visa to tell them to stop these people from charging my credit card. This is ridiculous and should be reported! i will inform everyone I know about this scam! and I Will never order from Pro Flowers again!

ORDER FLOWERS FROM PRO-FLOWERS. SOME WHERE IN THE SMALL PRINT IT MUST HAVE INDICATED THES FEE 1.95 AND 14.95
THE SELLING PITCH WAS FREE SHIPPING ORDER I WILL CALL 051109 TO DISPUTE CHARGES..PROFLOWERS SHOULD NOT BE AFFLIATED WITH THIS COMANY. IS IT A PROFIT MAKER FOR PRO-FLOWERS?

GOSH! $88.88 charged to my debit card by them! Apparently when you order from Pro Flowers it signs you up for a 30 day free trial of Easy Saver without notifying you! Then it keeps charging you 14.95 every month! It took me a while to catch onto what these charges to my debit card were. I was outrageously mad! I will for surely never order from Pro Flowers again because their association with Easy Saver! Although, the man who helped me was very nice about it all. I feel as though he was reading from a script when he was explaining why i was charged. They must get a lot of these calls.
Call [protected] to get refunded and go to your bank and let them know what's going on. They will help you if Easy Saver is being difficult about refunding your money.

An unauthorized $1.95 charge has shown up on my account. This is apparently related to a pro-flowers purchase. I would like to stop this from continuing to occur and get a refund.

did not authorize this 14.95 charge. purchased flowers through pro flowers only.

While buying my sick mother flowers I was unknowingly enrolled in EasySaver, A program that charges $1.95 at the time of enrollment & an addition charge of $14.95 a month.

I called ProFlowers - my complaint fell on deaf ears. I was told pro flowers had nothing to do with Easy saver. At which point I hung up, emailed a note to CS stating my intention to never do business with proflowers again due to their association with deceptive business.

The next call was to my Credit card company disputing the charges.

As the Special Programs Associate of ProFlowers, I thought I would take the opportunity to try to clarify our EasySaver Rewards program and the enrollment process for you.

After making a purchase on our site, we offer the opportunity to enroll in the EasySaver Rewards program. EasySaver is a membership program where members receive valuable benefits such as discounts on travel and shopping, personal concierge services, discounted spa services and much more. As an incentive to try the program for 30 days, we offer a $15 gift code to be used on a future purchase on our website.

After clicking on the offer, you land on the EasySaver registration page. The page clearly details the program benefits as well as the sign-up process and related program fees. To enroll, you provide your email address and zip code as confirmation that you have read and accept the offer terms stated on the page.

We always encourage you to provide feedback on the program and enrollment process. We do not wish for any customer to be enrolled in the program if they do not so desire, and it is for that reason that we have a no-hassle cancellation policy. Customers can contact our customer service agents at any time for assistance with cancelling from the program.

Our customers are our #1 priority and we take their concerns very seriously. We hope that any customers reading this posting will understand that we are not in any way acting in the adverse manner in which these posts seem to reflect.

If you need any help to cancel this program in any way, or if you are having any trouble, please feel free to contact me directly and I will be happy to work with you and our partner to get everything resolved

Caroline Segars
Special Programs Associate
csegars@proflowers.com
[protected]

I too have been a victim of Easy Saver-EMI. In my case it went on for 11 months without my knowledge. I was deployed with the military and someone else was overseeing my checking/debit card account statements. They didn't realize this was an ongoing unauthorized charges, after I had ordered flowers through "FromYou Flowers.com".

Though, I see most of the complaints are affiliated with "ProFlowers.com' and their associates. I thought I'd mention that there are other companies that send credit card information to Easy Saver-EMI, as well without authorization. Additionally, I never received any emails or regular mail that I had become a member or authorized the monthly charges.

After, I returned from my deployment and saw these charges I immediately called [protected] and demanded to speak to a supervisor. Of course, there was the explanation that I had authorized the charges. I stated I wanted to see it in writing for the record. At this point, the supervisor said that wasn't possible. She offered to refund only 6 months and I said that wasn't acceptable and would report this. She then offered the full 11 months refund. I asked for a confirmation to be sent.

Below is the confirmation sent and will update on this site if the total refund isn't granted.

----- Original Message -----
From: customerservice@encoremarketing.com
To: XXX
Sent: Wednesday, April 15, 2017 10:48 AM
Subject: Credit Confirmation

Mrs. XXX
This email will confirm our conversation today regarding the Easy Saver
Rewards membership. To reiterate our conversation, I have canceled the
membership and, as agreed, issued a total of 11 refunds in the amount of
$14.95 back to your credit card account. These refunds have been
requested today and if you do your banking online, you may see those
refunds as early as 48 hours.

If you have any questions, please do not hesitate to contact us.

Sincerely,
Missy Baer
4/14/09

I just had two charges show up on my bank statement in March after buying flowers from Pro-Flower in February...one for $83.88 and one for $14.95.
I called [protected] and got the 83.88 prorated and refunded about $77.00 and called [protected] for the $14.95 charge and that also is being refunded completely. This is very misleading and a "scam"!
I had to distroy my old debit card and have a new one issued. Hopefully these numbers can help some others get thier money back also. NEVER ORDER FROM PRO FLOWER AGAIN!

Marsha
Asheville, NC

The only online order I had done was for proflowers.com. It offered free shipping. I was upset after I had ordered anyways because I had purchased $30 worth of flowers and the final charge was $60! They charged me $9.99 for Saturday delivery (which I missed THAT hidden bit of info until it was too late.) They also charged a separate delivery fee as well. Oh well, I thought... I needed the flowers and I qualified for free shipping, which would have taken $15 off.

Little did I know that after I made the purchase, I was directed to a link that would redeem my free shipping. After clicking on that link, I started to fill out my information when I realized that it was a completely different company that would redeem my shipping fee. Something like 'freeshipping.com.' I also realized that I would be signing up for something that looked like a membership... though it wasn't exactly clear.

Without submitting any of my information... I closed the window. I am not one to be taken advantage of... normally. I usually try to read every bit of info before signing up for anything.

Now, 2 days later... I look at my bank statement and notice a charge from 'Easy Saver' and another from 'EMI Encore Marketing.' I've been had. It is too early to dispute the charges with my bank as of yet... the final posting hasn't hit yet... but I will as soon as possible.

I added PROFLOWERS on here because if that company will allow crooked companies like that to share buisness with them on their website, I believe they are just as crooked. And how did they get my credit card information? I closed the window that was for the free shipping without submitting my information. Proflowers must have some connection to that as well.

Please help me hope the flowers come on Saturday!

I bought an orchid for 24.95 and a over priced vase for 6.99 from proflowers.com and ended up paying 50.00!

I lalready foolishy promised my friend who lost her dad the gift for this Tuesday or I would have cancelled.

They are CROOKS owned by a large company. They have been sued twice! Watch your card online for any other charges too. These online criminals are noted for this. I will go to my florist next time or send some other kind of gift! BEWARE!

This company is nothing but a mistake waiting to happen. Calling my bank on Friday and reporting the wrongful charge. I wrote corporate on their bad service and I will write every network page to let others know do not use this website or their business.

I just discovered that these people have charge my card $14.95 25 times! I thought it was a charge for my credit card, but apparently when I bought flowers or a funeral in 2009 they gave these people my card number and allowed them to steal from me every month. When I called the number they gave me a full refund right away, which tells me that they know exactly what they are doing. Imagine doing this to everyone who buys ProFlowers and even if 98% realize complain and get refunds they are still raking in free money from the rest of us. That is a hell of a penalty for not being totally diligent about reviewing my statements.

If you see charges on your credit card from these people call to make them stop immediately, call your credit card company and ask them to issue a new card (with a new number) and better yet, NEVER buy flowers from ProFlowers. They are thieves, plain and simple.

This same instance happened to me. I'm sad to say that I didn't check my credit card statements very closely and was charged $14.95 21 TIMES! I called the number they have next to their name on my credit card statement - [protected] - and without hesitation the man gave me a full $350 refund. If they are shoveling out refunds that easily, they're used to getting complaints. Why had ProFlowers not stopped this with all the complaints they are getting about this?!

this is such a fraud. I had the same problem. I only ordered flowers once from ProFlowers. I got so many emails from ProFlowers marketing me to buy more flowers. I never knew they were charging me a 14.95 monthly fee. This is absurd! I would never...authorize a monthly 14.95 membership fee to order flowers online. I will never order from them again. They said they will credit my account; which can take up to a month? That is insane. I could never figure out who was charging me until now. Fraudulant scam! Consumers beware. The Consumer Affairs person at this phone number even admitted it was a pop-up---when I ordered flowers. Wow! How are they still in business? They must be in another country!

Just had the same experience they did refund my money with no problem. I will not being doing business with ProFlowers again

Allen

I and my wife, have done a lot of business with Pro Flowers in the past and have sent a lot of business your way. I am now finding a "Easy Saver" bill of $14.95 on my credit card. According to what I found out it seems that now if you order from Pro Flowers you are also stuck with an unauthorized charge besides. Sorry Pro Flowers if that is the way you operate you don't want my business nor that of my wife, family and friends.. I happen to live at a large resort and if you do not correct this problem I will not hesitate to post this.

With my health problems, feel free to check on them if in doubt, I do not need the unwelcome addition of problems caused by greedy companies. I am leaving the problem cancelling my "subscription?" to you. If I get billed again forget my business, and that of others as well. Also I will order ALL my credit card companies, and those of my wife not to honor payments to "Easy Saver"

If it means anything I am 75 years old, handicaped.

Well thats what happens when you listen to radio talk show hosts or politicians!

They did the same to me. Pro Flowers.
Merchant
Easy Saver Rewards
customerservice@easysaverrewards.com

Charge will appear on your credit card statement as “PP *EASY SAVER 800-843-"
Payment sent to paypal_emi@encoremarketing.com

Had to call VISA to block any payments to them.

Son unos ladrones! Es increible que una compañia pueda robar plata asi, el primer mes cargaron 1.95 dolares y de ahi en adelante mensualmente me estaban debitando 14.95 dolares. La única solución que tuve fue la de cancelar la tarjeta de crédito, ya que es imposible reclamarle a estos ladrones. JAMAS VOLVERE A COMPRAR FLORES A TRAVES DE PROFLOWERS.COM. Estoy segura de que esasy saver esta en asocio con Proflowers.com.

my card is also charged 14.5 dollars . i called up easy saver customer care.they are saying i registered for this my providing my email id.they told they have terms and conditions for deducting.. heights of scam..

STAY AWAY FROM PROFLOWERS.com