Complaint Rating:

All I did was send my mother flowers for Mother's Day 2008 and I get an additional charge of $14.95 a total of 9 times as well as the initial $1.95 for a total of $136.50. I called the Easy Saver 800# and advised the charges were unauthorized and wanted the membership cancelled and the charges refunded. The service rep stated she could refund the last 2, but would need approval for the rest and put me on hold. She stated the sign up is attached to the $15 coupon you get from Proflowers after your purchase. I told her I remembered getting the email and clicked on the coupon read the info in order to use the coupon and saw that in order to utilize the coupon you had to sign up for some service that had a monthly fee. I didn't want to sign up for it so I closed the browers window and didn't fill out any of the required information...apparently all you have to do is click on the coupon and your signed up. She said all my refunds were approved and will show up individually so I expect to see 9 refunds of $14.95 & 1 refund of $1.95 within the next month, if not she said to call back. Crossing my fingers AND WILL NEVER USE PROFLOWERS AGAIN!!!