ProFlowers
reviews and complaints

Beware of this company! Placed an order on Feb. 9, 2011 for Valentines Day. The price of bear and candy was $29.99, by the time they added in all their "fees" paid $49.61 (should have canceled). I checked my credit card on the 11th and found two charges from Pro Flowers for one order. I have been calling this company for three days, someone called backed pretending to be a manager and did a conference call with me and my credit card company. My company told them to send a letter head stating that they release the hold on my funds. She promised to do it, called today and the company stated they never received a fax and it will take 21 days for the charge to be credited back to my account if they do not send the paperwork. When I called them again today still getting the run around. Now, someone from CA will call me to get it resolved... yeah right, still waitingt. I am going to file a complaint with the appropriate agencies, but I need my money now. Please stay away from this company. Wish I had came to this site first and should have ordered local.

ordered 1 dozen premium red roses at the Valentines special price of $19.99. Added a clear vase and I love You pick. They charged my credit card for $72.70. The roses were dime store quality and the baby's breath was worse. They show a photo of beautiful long stem roses that fill a vase. These roses came in a box and my wife had to clean this green foam crap off the stems and try to arrange them. It is pitiful looking. The roses are droopy and petals are falling off. They rattle around in the vase because they are so small. Proflowers and their talk show mouthpieces should be ashamed. This is worse than shamwow.

After ordering flowers from this vendor for $19.95 +$4.95 S&H, I received an email bill for $42.96, an overcharge of $18.06. I immediately notified the company that I would NOT pay the difference and, if they wished to cancel my order, they should do so.

No word back from them. Stay away from Pro Flowers. They are a first degree scam outfit.

I am no longer doing business with Proflowers, the online flower/bouquet delivery service. The discount I was suppose to receive was never computed into the final total. Although the order pages kept reporting, 'discount computed on order page'. Or similar verbiage. Evidently the business hopes that you will not recognize the non-discount on the packed final order page.

Also, this company does not include either shipping or 'handling' costs until the final check-out screen. One may determine that the final cost will be about twice of the initial quoted price. I also believe that the usual three dollar 'handling' charge is excessive. Future Proflower messages will now automatically drop into my email spam folder.

With Valentines Day right around the corner, I saw a TV add for Pro Flowers and the so called LOW price for red roses for my wife.
After making the order and seeing the invoice for the transaction, what turned out to a $29.99 order turned out to be $60.94
by the time they added the shipping charges, Monday delivery charges, and fuel surcharge, and tax on top of that. This will be
the last order they will see from me. I would have been better off with my local florist! BUYER BEWARE!

I have been a customer of ProFlowers for many years and regularly purchased gifts for friends and family. When I saw the promotion entitled "40% off -- it's time to send a gift!" I went online and selected a 2-day package comprised of a floral arrangement and dipped strawberries. I saw that the "free" vase would have an additional shipping fee associated with it, so I selected "no vase". I filled out all the forms and got to the last page to review my order, then was startled by the total amount.

The "standard delivery" charge was $12.99 -- pretty high and definitely higher than competitors. Then, though I had selected "no vase, " the site reinserted my "free" vase (highlighting it at the top of the page like it was a great deal) then charged me $1.63 for promotional vase shipping. The capper was yet ANOTHER charge of $2.99 for "care and handling"?! I have to pay extra for ProFlowers not to drop the products as they put them in the box for shipment? Wow -- nearly $18 just to get my gift to the recipient, where the gift itself just cost $64. That means ProFlowers is charging 28% of the purchase price to deliver the product.

I closed down the page and did not complete the order. I believe the way ProFlowers advertised this promotion while slipping in all these additional charges borders on deceptive trade practices. I definitely will not be doing business with the company again until it charges fair and reasonable shipping fees that are clearly disclosed to its customers.

I was scammed TWICE by Proflowers...they data passed my credit card info to TWO other companies: EZServer & Freeshipping.com...credit card charged for over a year for $14.95 & $9.95. I found out about it when i paid off my card and found these two charges the following month. Researched my past statements and found that i had been enrolled for over a year in these two memberships. I immediately called the numbers off my credit card statement listed with the charges and demanded an explanation. None was given and they immediately offered to refund 6 months worth. I demanded all of my money be returned or I'd be filing fraud charges. They refunded all the money they stole, which was almost $500. I will definately NEVER order from Proflowers again, and will be reviewing my credit card statements every month for here on out. How can they get away with this?

I Have a accuring debit charge to my debit card for $14.95 which I never authorized. It has beengoing on for months, I wish this charge to be stopped Immediately to avoid additional charges, also I do not wish to participate with either of these companys again, I think this EZSaver stuff is a ripp off . I have contacted my bank to request stop payment but their is nothing they can do because it is own my debit card if you cannot stop this I will get a new card to avoid these charges. also I am contacting the Better Business Bureau about these unauthorized charges that are being added to someones card when they purchase a gift.

I just noticed these charges on my debit card also: "RECUR DB CRD EASY SAVER [date]" for $14.95. Called the number I found in a similar post (800.355.1837) and demanded refund. Hope they comply... Never use this stupid Pro Flowers again.

DO NOT ORDER FROM PROFLOWERS.COM
I ORDEERED A SMALL CHRISTMAS PINE TREE FOR SOMEONE FOR CHRISTIMAS. THE COMMERCIAL SAID $19.99 IF YOU ENTER THE WORD DEAL...WHICH I DID.
THEN IT SAID FOR DELIVERY ON 12.9.2010 IT WOULD BE $4.99.
I CLICKED YES FOR THAT.
THEN PROCEEDED TO PAY WITH PAYPAL...
THEN I IMMEDIATELY WENT TO MY EMAIL TO SEE IF THEY SENT AN ORDER NUMBER AND CONFIRMATION.
THEY DID.
ONLY PROBLEM IS THE BILL WAS FOR OVER $37...WHEN IT SHOULD HAVE BEEN $25
I SAW AN EXTRA CHARGE OF $9.99 OUT OF NO WHERE, WHICH I WAS NOT OFFERED OR TOLD ABOUT.
THEN I SAW A "HANDLING FEE" OF $3.00
I WAS NOT MADE AWARE OF THIS WHEN I ORDERED, AND EVEN IF IT WAS THERE, I DID NOT SEE IT.
I HAVE ORDERED STUFF ONLINE MANY TIMES, NORMALLY WITHOUT A PROBLEM
IF PROFLOWERS HAD 'HANDLING FEES" AND EXTRA DELIVERY CHARGES, THEY SHOULD HAVE HAD IT THERE, EXPLAINED IT AND HAD THE CUSTOMER CLICK ON, AND OK IT...THEY DID NOT MAKE IT VISIBLE ENOUGH, OR IT WAS JUST PLAIN NOT THERE AT ALL.
SCAM CITY.

I ordered the PREMIUM arrangement to be sent to my sister for her 25th anniversary party. She received a SMALL arrangement. I called to complain that I had been charged for the largest arrangement but received the smallest and would like them to change the charges accordingly. Their best offer was to give me $20 off my next purchase. I am very disappointed in this customer service.

I ordered items from several websites on the internet and I'm not sure which site popped up with an add asking you to sign up for special rewards. I clicked on it saying yes and my credit card was instantly charge for 1.95 from Encore Marketing. I called the company and refused the charges. The person who I spoke with said that my card actually had not been charged yet. If it had not been charged yet - what would the charge be next when I was charged for this rewards program. No place did it mention the rewards program had a fee. I cancelled the rewards program immediately and I pray I do not see any other charges from this company. It is sad when you can't shop on the internet without some company trying to make money off of you. So I just wanted you the public to know. So Buyers beware!

I purchased flowers for my wife in February 2010 and did not realize that I had been the victim of a scam that automatically deducted $14.95 from my account each month. I caught this fraud in October and called ProFlowers and Preferred Buyers Pass to get information. They have agreed to refund over $136 dollars that has been basically stolen from me but I have yet to see it post back to my account.
I suggest everyone notify the Internet Fraud division of the FBI and the Washington BBB and file formal complaints.

Proflowers order ended up costing me over 50% more than advertised. They lure customers with "discounts" and "promotions", but what they don't say is that at the end they will recoup their money with all kinds of charges that DO NOT SHOW until the last page, where the total amount you will be charged for you order could skyrocket (mine was over 50%!).

Many of their options and extras do not have a tag price when they are being offered, leading you to assume they are part of the deal, but in the end you will pay for everything.

ProFlowers.com & IC-Free Shipping.com

When ordering flowers from ProFlowers.com you will be enticed to click on a free shipping coupon. Accepting this coupon enrolls you in a membership to IC-freeshipping.com.

IC-freeshipping.com obtains account information from ProFlowers, and without notification, charges your credit card account a monthly membership.

It is a small debit transaction can go unnoticed. I didn’t see mine for 5 months. The transaction on my credit card statement had a phone number for IC-freeshipping.com. I called them, proflowers and my credit card company; my credit card company is removing the charges and blocking ic-freeshiping from my account. Proflowers and ic-freeshipping denied sharing my account information; they stated that I had to enter it. I did not! I asked them to review their websites and change this deceptive phishing scheme!

I will never use proflowers again and have advised everyone I know to do the same.

I too am a victim! I have been billed by Easy Saver Rewards (EASY SAVER [protected] PA) for $14.95 per month since making a purchase on Proflowers.com in May for mothers day.
I just now discovered I was charged 5 (times) by that company for $ 14.95 because the way they declare the charges on ones debit card makes it harded to detect:
RECUR DB CRD EASY SAVER 09/28 $14.95
PURCHASE EASY SAVER 07/06 $14.95
PURCHASE EASY SAVER 08/03 $14.95
RECUR DB CRD EASY SAVER 08/31 $14.95

Easy Saver is apparently associated with ProFlowers and I inadvertently signed up for their 'services' while placing my order. They claim that I requested to be a member when I replied to an email after placing an order. I do not recall replying to any email or asking for the service. Obviously, their business practices are disingenuous at best, since I, and many others, have been fooled by this blatantly unethical business practice.

I called my Bank and they gave me a number to call which I did [protected]. I talked to a service rep. named 'Cody' and he was willing to give me only a fraction of my money until I threatened to get the FBI and Media involved for possible FRAUD schemes they are doing. He put me on hold and finally confirmed they would immediately stop the charges and also refund me 5 times $ 14.95

It took me unfortunately 5 months to discover this and according to many websites out there this is happening to a LOT of people. Sincerely
Mandy

BEWARE of the membership to FreeShipping.com

When ordering flowers from pro flowers you will be notified of a free shipping coupon. Accepting this coupon, actually is enrolling you in a membership
to IC-Freeshipping.com.
(READ ALL THE LEGAL BULLCRAP)

they will obtain all account information from ProFlowers, and charge your account a reoccuring anual membership without notification.
THIS IS CRIMINAL.

the information will com throught you bank with a phone number, and they
are very willing to cancel your membership and refund your money.
however, I question how many people really check their accouts as closely as me.
I saw a charge from a place which did not ring a bell, so I investigated.

I think this techinique is dishonest and sneaky, and Pro Flowers needs to be held responsible.

there are plenty of other respectable on-line flower places which run a more honest business that ProFlowers...

THIS is A SCAM...they are not charging alot, so the small debit transaction can go unnoticed, however it is Criminal. They are taking money out of peoples acoount and I can bet most of them don't even know it.

whats even scarier is how pro flowers can give away your account information.

-d

Never order from ProFlowers! When you place your order, they sneakily sign you up to something called Easy Saver Rewards, which looks like you're clicking a discount option on the site. You are automatically enrolled in the program and charged a small fee, then if you don't cancel the membership, you are charged $14.95 a month, deducted from the same payment method you used to pay for you ProFlowers order. This was masquerading on my American Express bill as a charge from Encore Marketing, and I didn't notice it. Stupid of me, yes. BUT IMMORAL AND SNEAKY of ProFlowers to con loyal customers! How do you know it's a scam? Simple. There is no enrollment form as is typical with online memberships. You don't receive the usual welcome email with you customer information and login code. And you'll never receive a follow-up email with Easy Rewards news, promotions or anything -- ever -- to indicate you've joined. This is designed so you won't know you've been enrolled, and then you won't maybe notice the monthly charges. They refunded all of my money -- or at least they say it will be credited on my next Amex bill. They did this without hesitation, also showing they know they're doing something wrong. They have a good thing going and want to continue rolling in the dough without having angry customers complaining to the powers that be. But a Google search shows how many people have been caught in this scam. If you've been scammed, you can call the Easy Rewards customer service number at [protected] and stay on the line after the announcements to demand reimbursement. The first representative I got only wanted to refund 6 payments, but a second rep refunded the full 14 months. They try to talk you out of it, but be persistent. Then complain to ProFlowers. A rep named Bobbi said they really honestly don't know this is a problem. Call them and write an email. Then keep complaining...

I placed a flower order with PROFLOWERS back in Feb. 2010 and with this order and probably all first time orders they offer a free shipping offer of which my stupid ace took the bait.
Well as they just told me on the phone I was given a 2 page information document to fill out - which there was no 2 page form that I filled out - that stated I had 30 days to cancel or a $11.97 monthly bill would be automatically charged to my credit card from CMGfreeshippingdotcom.
I just now caught this fee on my statement (my bad) for not tracking better I know which I'm sure is the type of people they prey to do this, but if you order PROFLOWERS watch for the free shipping SCAM because FREE is far from the truth if you don't catch the fu*&^% before they start billing you.
FYI - This CMGfreeshipping company is a website for those who shop online all the time, I gather it might be worth your while if that is what your into.

I made the mistake of placing an order for a special occasion on you proflowers.com
The flowers arrived half dead and were totally dead the next morning.

see the 2 pictures below. one if on arrival and one is the morning after (16 hours)

I called customer service to let the know and the woman on the call
was not apologetic at all.

here response, very non apologetic was, i will terminate the call on
you if you are not professional.

I really wish i was rude to her but I cannot stoop to her levels.

I asked to be transferred to a supervisor but she hung up on me.

I just plan to file a charge back will do everything in my capacity to promote them negatively.

Good luck proflowers