Complaint Rating:

DETAILED COMPLAINT:

Failure To Respond To Customer Inquiries, Charging For Items Not Shipped and Generally Poor Customer Service.

I am a South African from Johannesburg. I placed an online order for two pairs of Butler Creek Flip-Up scope lens covers at the website of a company called The Product Wizard on the 21st January 2007. The amount, including shipping costs, was US$34.00 and this amount was charged to my credit card immediately.

The Product Wizard sent me an email confirmation soon afterwards, indicating that an order for these items was placed on 21st January 2007, and that the package was shipped (using UPS Worldwide Express) to Johannesburg on 22nd January 2007. The email that I received from the Product Wizard contained two reference numbers: an order number (87186) and a web order number (51780), but not a tracking number.

On the second month after I placed the order, and still having not received the ordered items in the mail, I started sending emails and faxes to the Product Wizard demanding to be given the tracking number so I can check with UPS. I have had no luck getting any responses to all my emails and faxes.

I also contacted UPS and provided the name of the company, the order numbers given to me by the Product Wizard and other details of the order. UPS could not find the shipment details of my order in their records. They asked me to contact the Product Wizard and obtain the tracking number for them to check the shipment details of the order. I have tried several times to obtain the tracking number from the Product Wizard but no response from the company is forthcoming. I would like the Product Wizard to provide the Tracking number for my order, or return my money.

This has certainly been a rude lesson for me not to ever buy anything from the Product Wizard in the future, however low priced their products appear to be.

Thanks very much to ComplaintsBoard.com for allowing ordinary members of the public like myself to warn others to not buy anything from unreliable online retail companies like The Product Wizard in the future.

Best regards,
TJ Rapoo

The Product Wizard (Productwizard.com)
259 Drum Point Road, Suite 8
Brick, NJ 08723
(732) 477 9119