Complaint Rating:

I ordered a doll for my granddaughters 6th birthday in Febuary.I was sent a email every month for 9 months saying sorry we are on backorder with it. I called today and asked for a supervisor. She back paddled also sorry sorry!! So I said ok send me another one. She said that one was also on backorder. I will contact my state BBB as soon as they open. There is nothing worst than promising a kid a gift she picked out herself ,and I keep saying they said next month. I even offered to take her to a store to find something. She said no I want the pretty one I picked. They offered me free shipping what a joke ! Like it will ever be shipped. Penny Metzner