Complaint Rating:

I am the Chairman of SCC group of institutions. I have purchased Nokia N72 handset item code-359400001282143 from Agrawal watch co. Sagar on 04/10/06.It was having a problem i.e. voice did not sound so clear but I have ignored. After some time its display screen had disappeared frequently. When this problem increased I put it up in Nokia care center (HCL INFINET LTD), GTB Complex,Near Central Bank, New Market, Bhopal(0755-6531071) on 04-05 may 2007. My jobsheet no was 5100109098.

This center ensured me to replace the mobile after 4-5 days but after even going 10 times to center they didn’t give any attention towards my problem. At last after 1-1/2 month I got so-called new mobile in replacement on 21/06/07. Its item code no is-359400000948736,
product code-0531541 and warranty ref no. APAINY079481787.but its cover (dummy) was old. Because according to them cover was not under warranty. Even then I didn’t complain but when I put my SIM (BSNL and SMART) it didn’t work and showed network failure. Again I put in the same center on 03/07/07 under jobsheet no-5100119393. They told to return it on 06/07/07. But I couldn’t get it till today even after calling so many times. Always answer is same i.e. mobile is under repairing.

Now after bearing loss of 2-3 months of business I have lots of mental tension and I don't want this old mobile again because company has given me 1 year warranty but my mobile is under repairing from 3 months so this warranty period has expired.

If they have promised me to give new mobile in replacement why they have given me that old one?
Now I want a new handset with extended warranty and compensation of my business loss immediately. I want my precious time, money and peace back.