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HSBC Auto Finance Complaints - Problem with getting truck registered, can’t get a straight answer why

Review all HSBC Auto Finance complaints

HSBC Auto Finance

Posted: 2008-04-18 by Alex [send email]
Problem with getting truck registered, can’t get a straight answer why
Complaint Rating:  0 % with 0 votes
Company information:
HSBC Auto Finance
United States
www.hsbcusa-autoloans.com

I bought my truck 6 months ago, had to register it in Feb .but could not because this company has not got there paper work straight, I have called them every day for the mmonths. I get different bullcrap stories every time, I’m very pissed off I paid 15000 for this truck I would have stayed with chase and paid them with out this mess. All I want is a damn copy of my title so I can. the nh state attorney told me to hold payments in my bank until resolved, they now tell me they faxed me a copy of title for the past week, everybody knows it only takes 10 mins still not a dam thing...I want some answers . I go to work at 4am and my wife has to bring me that’s bull, that’s not right when I have a new truck just sitting there I cant drive because someone cant get there fingers out there but. there is no need for this I have never been late on a payment until this matter with this company and as far as I’m concerned they owe me 3 payments. for the past 3 months and still waiting and stress...I guess if this is not fixed soon I will be calling the bbb next !!! And my attorney said he will proceed with taking things over I don’t want all this bull I just want my truck on the damm road please I need you help ASAP, join j danforth acc#500002759244
Comments United States Auto Insurance & Loan
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130 days ago by Erica [send email]
I am having the exact same problem. I refinanced my vehicle with them, both of them actually. I had to return my plates to the State of CT b/c I moved. I informed HSBC a month prior and now, I am paying for a car I cannot drive. Everytime I call I am told something different. They claim to never have received a fax my husband sent with our social security cards and licenses, if they didn't get them who did? I am also in the process of contacting an attorney. My husband is out to sea and I informed HSBC we cannot re-fax but he can email from the ship, apparently we can't do that b/c they dont have email addresses which is ironic b/c they had email addresses when they emailed me my loan packet. I never ever would have refinanced with this company had I known they were so messed up. Any idea how to escalate? Someone PLEASE HELP! There has to be someone from customer service that is from the US and not India (which is a whole other issue in itself!!!)

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