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Erroneous billing, deceptive sales tactics
Complaint Rating: 
Company information:
ProActiv Solutions
P.O. Box 11448
Des Moines, Iowa
United States
Phone: (800) 876-9717
www.proactiv.com
12/2006 I ordered a 'sample' kit from Proactiv
2/2007 I received another kit and called to ask why they sent it. They said when you order the
sample you are automatically signed up for repeat shipments. I told them I would keep this one
because I should have read the fine print, but I do not like the products, so
do not send any more, they said ok.
7/2007 They sent another kit. I refused delivery, called the company, they said no problem, they will refund my money.
by September I finally had my refund, so I thought everything was fine. Then 12/4/2007 - received bill from ProActiv for $31.85. That amount doesn't even match the amount that was billed for the returned product -- I don't know where this number came from.
Bottom line, it is now 5/15/2008 and I am still battling this company. They say I owe them $31.85. I have called repeatly, and sent them a letter. I have now received 3 notices from a collection agency, who I have also called multiple times and sent them a letter, enclosing the original letter sent to ProActiv. Will this never end? Will I never be rid of ProActiv?
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