Menu
Proactiv Customer Service Phone, Email, Contacts

Proactiv
reviews & complaints

www.proactiv.com
www.proactiv.com

Learn how the rating is calculated

2.9 119 Reviews

Proactiv Complaints Summary

55 Resolved
54 Unresolved
Our verdict: While Proactiv has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Proactiv has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Proactiv. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Proactiv reviews & complaints 119

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
8 reviews
Sort by:

Newest Proactiv reviews & complaints

ComplaintsBoard
G
10:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv refusal of money back

Proactive is absolutly the worst company I have ever had to deal with. For starters, their product DOES NOT work and their automatic billing is the stupidest thing I have ever head. You can change the frequency but you can't just decide to order it when you want. After I cancelled my subscription because the product didn't work I was sent another solution. I called up their customer service and the agent told me to send it back and make sure I keep the tracking code. I though this is great! She is telling me the best way to get my money back. Wrong. They do not care about our tracking codes or anything. It has been over 2 months and I haven't recieved any money back. Almost $90. So I emailed them with all my information and they just sent me a standard email back saying it was past the 60 day return policy and they wont help me. I returned it well within the 60 return policy dates and they still wont help me. They just keep sending me automated emails. I am so furious with this company. BEWARE!

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
olderuser
Bowie, US
Apr 13, 2012 11:15 pm EDT

This product was AWFUL! IT DRIED OUT MY SKIN, and it caused damage! Don't purchase it. None of the products work. The scar removal was not included in the package as promised.

ComplaintsBoard
S
1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv taking money from my bank

i ordered some trial tablets from proactive for which i had to pay postage which i did i had read the terms & conditions and knew if they didnt work i could cancel within 14 days but i didnt receive the trial tablets so i had forgotten about them but when i looked at my bank statement the company has taken £75 from my account i didnt cancel because i didnt get the trial now im told i cant have a refund i wasnt expecting this money to be taken from my account so it has resulted that i cant cover my monthly outgoings from my account

Read full review of Proactiv
Hide full review
ComplaintsBoard
M
9:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv didn't order but have been charged

I ordered proactiv online because I saw advertising on tv that it is only about $19-20 for 3 steps acne treatment. However, I ended up ordered about $30 something bucks because I decided to get an extra item. On my proactive account stated that my shipment frequent is 90 days or (3 months). At first I expected that I receive same package in every 3 months but I was surprised within 20 days. They billed me $60 something dollars so I called them why I was charged for the product again when its not 90 days yet. They explained confusingly that it is 90 days supply. I still do not understand what that is so I asked to cancelled any further shipment, the customer service said I will not receive or charge for any further shipment. And if I return, I will get refund for the product price. Once I received the 2 package that they charged me, I decided to keep them because I dont want to pay for extra shipping fee that I have to ship it back. I thought I had a peace of mind because of the called I made ealier. However, about a month later, I am charged again at $29.95 and they said I will be charged again next month for $29.95 because I didn't return it the ptoduct. This is shady and seem like fraud to me because I didn't sign up for monthly payment unless they tricked me while I ordering it the first time.

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
V
V
vincent228
Wallingford, US
Jul 06, 2011 3:32 am EDT

my wife signed up for proactiv last year.
i saw the charge to our credit card and questioned her what it was. she told me it was for our teenage daughter. there would be 3 chrges of $29 dollars to our credit card and that was it.
after i saw the 3rd charge, i called proavtiv to make sure it was done. they then said there was 1 more charge comeing and then the account was closed. that was in june of 2010. in november of 2010 i received a bill from proactiv stating i owed them an amount of $68 for a package i recieved from them. i spoke to a gentlemean named patrick that showed that i did cancell the account in june, but they sen out another package by mistake. I confirmed we recieved no package. he said he would send a letter stating there was no delivery, and would make sure my account was cancelled.
as i was witing for this lketter to fill out, i recieved another bill from them 30 days later. i called again in january of 2011 and spoke to a eric. he said he sees where i cancelled the account in june and then spoke to patrick, and he would send out this letter to state i recieved no package (as if the burdon was on me to prove i recieved no package rather than them to prove that i did recieve it). i recieved an affidavit from them and filled it out anyway. i sent it back and that was that. then today 7-5-2011, i recieve a letter from a collection agency that i owe the money to them. i called proactiv and spoke to them about how discusted i was, and how negligent they were for this entire mess. a supervisor named mellisa told me one it goes to collections they cant do anything about it. i said what about the affidavit i sent back. melissa saked me "why didnt you follow up about it ?".
WHAT !? I recieved nothing else from them ! she stated they sent a bill in february, march and april.
I said if that was the case (we recieved no letters), it didnt matter anyway. proactiv was 100% negligent of this whole situation. And i said "if my account wasnt cancelled, how come my credit card was no longer charged?". melissa said "they removed my credit card in september". i said AH HA !, that PROVES you closed my account !. they then said it was my problem., when i informed her she was being recorded, confirming that i cancelled the account and spoke to people several times confirming it, she informed me "you cant record me !". i said "this call may be recorded for fraud reasons". she then hung up on me.

ComplaintsBoard
A
7:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv keep billing you - without your knowing!

I own two websites and shop online daily, so I don't consider myself somebody that can be easily duped by a website! And yet, somehow, I got tricked into Proactive. I'm a careful online shopper - not some old lady that can be tricked into donating money to a Nigerian Prince via e-mail! - and yet when I ordered, I didn't notice that APPARENTLY somewhere it says that they will keep billing me. I kept trying to cancel, but they alleged that I'd already signed up for a 90 day supply. They are so rude on the phone and I expected so much more from a large, national company. They are NOT honest and clear about this ongoing subscription at ALL. BUYER BEWARE!

Read full review of Proactiv
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv fraud

Do not order ProActive. I have now cancelled twice. I filed a fraudulent complaint against this company with my bank. However, they tell me the only way I can keep them from future charges is to cancel my charge card and get a new one. I am furious!
When I placed the initial order, I was never told that I would need to cancel a "membership". Why would I want or even need a membership to purchase acne wash? After receiving the "membership" shipment, I held my temper and cancelled on March 15, 2011. You guessed it, I just got another charge. WHAT? I shop online religiously and have never had a problem like this. ProActive is an absolute scam and the WORSE experience I have ever with a company.

Read full review of Proactiv
Hide full review
ComplaintsBoard
B
3:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv fraudulent credit card charges

ProActiv continued to charge my credit card after cancelling product.
The company is unwilling to refund charges and Francine actually informed me that I needed to dispute their unauthorized monthly charges with my bank. I reported this activity to my credit card company as FRAUDULENT credit card charges by this company!

Read full review of Proactiv and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Scarlett is proactive
Romsey, AU
Apr 19, 2011 2:23 am EDT

Dear billings unauthorized 2x,

As a fellow consumer I'm emailing you out of support to say you're not alone! Sounds like you are going through exactly the same problem as me.
Like you, Guthy Renker also continued to charge my credit card without my consent (after I ordered Proactiv skincare from them only once online.)

When I questioned them, they told me I had joined their dubious 'membership' program which allowed them to keep on billing me! I was outraged. After Googling 'Guthy Renker scam' I realised I had been duped and was not alone. Thousands of customer complaints came up mimicking my exact problem. Everyone was complaining about unauthorised charges to their credit card.

I'm trying to contact as many people as possible & outlining what I've done to stop my credit card being charged. Hope it's of some help:

1. Make sure you have written proof of your cancellation! If you haven't done so already: Write an email to Guthy Renker (customerservice@guthy-renker.com) and state you want to CANCEL your membership. This written proof is crucial. Keep a copy of this email. Another good idea is to write a formal cancellation letter and send via registered mail.

2. Sounds like you have filed a formal complaint with your credit card provider to dispute all your unauthorised charges. I mailed my credit card provider hard copies of my written cancellation requests to Guthy Renker which helped.

3. VERY IMPORTANT! File a written complaint with the Better Business Bureau in the US. https://odr.bbb.org/odrweb/public/getstarted.aspx.
A journalist I contacted about this has done some research into this issue - What they've found is that it appears that many of us are posting complaints online in forums. This is great BUT the journalist was advised by a US govt agency that we ALL need to file complaints against Guthy Renker officially through the BBB webiste. The process doesn't take very long.

I personally also contacted my credit card provider and got a brand new credit card issued. (I felt if I didn't do so, I would have kept on being charged by Guthy Renker despite my wishes and cancellation requests.)

I hope you're able to stop the unauthorised charges on your credit card. I'm 5 months into my battle with Guthy Renker and Proactiv.
Please let me know how you go. I will keep following this thread.

G
G
Guthy-Renker Customer Care
Santa Monica, US
Apr 07, 2011 8:24 pm EDT

Hi there, I work in Proactiv's corporate office. If you're having an issue that you feel hasn't been resolved through our call center representatives, please email our corporate customer service team at customerservice@guthy-renker.com with your first and last name, zip code and complaint, so they can investigate for you. If you have your account number, that would be great too.

ComplaintsBoard
T
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv charged twice

I ordered the proactiv 3 step system and paid 19.95, however, I was charged again a few months later in the amount of 27.94. I did not purchase anything, so I don't know why I was charged.

Read full review of Proactiv and 3 comments
Hide full review
3 comments
Add a comment
S
S
speakeroftruth
Loweel, US
May 14, 2011 11:03 pm EDT

Lol fellow proactiv users. I find it funny that all you have to do is read what you agree to especially when ordering online it says it clear as day that you will contiune to get shippments. But being click happy and assuming what it says you agree to anything and give out you card number and then call proactiv employees who had no control over what you did and yell at them like its there fault. Grant it! what GuthyRenker does is a bunch of bs and they do use cleaver wording to get you to sign up but you do indeed sign up and then yell ay people who have nothing to do with that making you a fool... sorry

S
S
Scarlett is proactive
Romsey, AU
Apr 19, 2011 1:44 am EDT

Dear tbirdgirl09,

As a fellow consumer I'm emailing you this advice to hopefully save you the distress of going through all the trouble I, and thousands of other Guthy Renker customers have gone through worldwide.

Like you, Guthy Renker also continued to charge my credit card without my consent after I ordered Proactiv skincare from them only once online. When I questioned them, they told me I had joined their 'membership' program which effectively allowed them to keep on billing me! I was outraged. After Googling 'Guthy Renker scam' I realised I had been duped and was not alone. Thousands of customer complaints came up mimicking my exact problem. Everyone was complaining about unauthorised charges to their credit card.

What I recommend you do IMMEDIATELY:

1. Write an email to Guthy Renker (customerservice@guthy-renker.com) and state you want to CANCEL your membership. This is crucial. Keep a copy of this letter.
2. File a formal complaint with your credit card provider and dispute all your unauthorised charges.
3. VERY IMPORTANT! File a written complaint with the Better Business Bureau in the US. https://odr.bbb.org/odrweb/public/getstarted.aspx

I also cancelled my credit card and was re-issued with a new one. I did this as Guthy Renker kept on billing me even AFTER they confirmed my membership was cancelled! This is something worth looking into.

I hope you're able to stop these unauthorised charges on your credit card. I'm 5 months into my battle with Guthy Renker and Proactiv.
Please let me know how you go. I will keep following this thread.

G
G
Guthy-Renker Customer Care
Santa Monica, US
Apr 07, 2011 8:39 pm EDT

Hi there, Please contact us directly so we can look into your account and help you resolve this. Send an email with your contact information to customerservice@guthy-renker.com - with your account number if you have it - and the corporate customer service team can look into what's happening.

ComplaintsBoard
H
1:21 pm EDT

Proactiv Cancelling my order

I ordered proactive for my son to use. He used it the first month, but didn't work.I called to cancel, so that they won't charge my credit card every month. I called 3 times, to my surprise I still recieve their product and they still charge me for thet.I called my credit card, they advised me to return the product.I am so frustrated with them, they tell nothing but lies.They lied about the date of my first call, lied about sending a confirmation letter via email to show order cancellation,
This is the worst company I have yet to deal with.
LIARS, THIEVES

Read full review of Proactiv and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pissed@Proactive
Eden Prairie, US
May 14, 2013 8:19 am EDT

Same thing here.. I have canceled at least 5 times and even called back to verify the cancellation and a couple months alter they charge/ship again.. My bank even called them as part of a fraud resolution on the disputed charge and they LIED TO THE BANK and said I never canceled and am still an active member! What BS this is after canceling multiple times with multiple confirmation calls! PROACTIV is a POS company to deal with. A true world class slum shop!

ComplaintsBoard
Y
12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv Keeps billing me wont return money

Proactive is the worst decision you will ever make!

I ordered one 19.99 package the next month without me buying any other they just sent more and more and more I called and said I dont want anymore I want out.. And they said okay well this would be the last time you will receive anything and here goes now.. Charged 27.60 for something that havent asked for didnt receive and definetly dont want.. Specially since it does not work!

Please please please please do not order from proactive, they are just a scheme!

Read full review of Proactiv and 1 comment
Hide full review
1 comment
Add a comment
I
I
I HATE PROACTIVE
Lynn, US
Mar 28, 2013 10:32 am EDT

THIS COMPANY SUCKS. I TOO ORDERED THE $19.99 PACKAGE AND WAS CHARGED $30 THE NEXT MONTH EVEN THOUGH I CANCELLED THE ACCOUNT 2 WEEKS AFTER I RECIEVED THE PRODUCT. THEN THEY HAD THE AUDACITY TO CHARGE ME ANOTHER $30 AFTER ME CANCELLING. I EVEN HAD TO PAY TO RETURN THE EXTRA SHIPMENT I NEVER ASKED FOR! THIS WAS 2 MONTHS AGO. I'VE CALLED THEM EVERYDAY EVEN AFTER BEING TOLD IT TAKES 4 TO 6 WEEKS FOR A REFUND. AND I WILL CONTINUE TO CALL EVERYDAY UNTIL I GET ALL MY DAM MONEY BACK. IM GOING TO ANNOY THEM JUST AS MUCH AS THEY ANNOYED ME! BEWARE OF PROACTIVE!

ComplaintsBoard
G
8:57 pm EDT

Proactiv Unauthorized charges

Why does Proactiv keep getting away with ripping people off with unauthorized charges on creditcards and the orders. They come up with every excuse there is to keep charging you for orders you did not make. Cant every on see this is the biggest scam ever. This company is worse than Bernie Madoff! Hopefully more people will come foward and the truth about this company will be exposed. They only want your money, tell you what you wanna here and then when you have already placed an order, this is where the problem starts. They keep shipping you stuff and keep charging your credit card on purchases you did not make. They tell you, you enrolled in a monthly shipment order when you actually did not. I hope the company goes out of business

Read full review of Proactiv
Hide full review
ComplaintsBoard
R
11:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv unwilling to fix their mistake

I ordered Proactiv for my roommate who did not have a debit card. I received her first box and it did not work for her. I received an unwanted second box. Because I never signed up for receiving more than that first box, I did not know I had a 60 day money back guarantee. Working 3 jobs and with being out of state and including the havoc of the winter season/holidays I did not call to inquire for a while. When I did call I was told to return my box and I would not have to pay the $67.84. I did that. I kept receiving bills but ignored them because I knew the issue was taken care of. I opened a bill today and called because I should not still be receving these.

I am now told that if I don't pay and they have to send me 2 more statements I will be sent to a collection agency. They did not receive my returned proactiv, and the call they saw they received from me was late December, so even if they do receive it I returned it past my "60 day guaruntee." I do not have $70 to spare. Nor do I care to reduce my credit score when I work 3 jobs just to pay my other bills on time. Their lack of communication (not telling me to get a confirmation/proof of mailing) AND unauthorized billing is really stressing me out and the customer service I received was NOT about helping my situation but about proactiv receiving their money.

Help!

Read full review of Proactiv
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv product is more then what they say

I have nothing good to say about Proactiv, nor their business practices. I bought a 30-day trial for $32.57. I felt safe to try it because on their site it says you can cancel if not satisfied. My daughter started to use it and she had little results.

On 2/08 I notice that my credit card was charged $48.68 from Proactiv! I called them because I did want their product especially for that price. They told me that it was to late ...to stop the shipment even though they charged my account that morning. I told them I felt that their business practices was misleading and I would never buy their products again and to stop all future orders. A week later I received their product and kept it because I did not want to deal with their horrible customer service or wait on the phone for a long time. I was lead to believe that was my final charge. On 3/10 I noticed another charge of $29.95. I called them to complain that they charged my account for a third time. I found out that the last shipment was not $48.00 as i was lead to believe but $108.00 and that they were going to charge me again for my last installments.

I writing you because I want everyone to know what a scam proactiv has going. I do not want anyone to fall into their trap like i did. Their product is not that great and they are not clear on the prices they charge. Also, their first trial shipment came in half size bottles. If anyone is reading this, save your money and head to the department store for your facial cleanser, better yet go to your dermatologist. STAY AWAY PROACTIV! Please share this message.

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sonya from Cali
San Diego, US
Jun 27, 2012 1:33 am EDT

I strongly agree with you! I wished I would have saw this posting or done more research on Proactiv before ordering it online. I wanted to cancel after 30 days of using the shipment (small bottles because 1st month trial supplies) because it made me break out even more worse than before. After calling them and talking to your "specialist” Robert, I somehow let Robert convinced me to not cancel and to continue on with using their products because he said that my outbreak will get worse before it can get better and I still have 60 to get my money back guarantee if it's not working out for me or if I'm not satisfied with their products. One important detail he left out which he intentionally failed to mention to me) was that in order to get a refund back I will need to keep all the bottles they sent me (empty or not)! At that time I still had my empty bottles, but ended up throwing them away because it doesn’t say anywhere on their website that you have to return the bottles for refund…it just says “60 days back money guarantee” if not satisfied and the specialist I spoke to never mentioned it. In addition, he made it seem like it was easy to cancel and get money back by just calling them back to cancel and you will get money back if you cancel within 60 days. Now I’m not getting a refund! All this was very misleading and just a scam to get your money! On top of that I am being charged $108 for my 2nd shipment of 90 days supply! Total cost an!d charges about $151...yikes! Customer service is definitely terrible when you want to cancel! But I won’t be surprised if they do after reading all these Proactiv complaints. Lesson learned here and I will never recommend anyone to buy online because this is how they get you for your money!

ComplaintsBoard
D
4:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Proactiv misleading billing practice

This company's website and billing is extremely misleading or cannot be trusted. I ordered the Proactiv 3-Step System for my son for $19.95. Without my consent for reordering, additional shipment and bigger bills just continue to arrive. I finally wrote to them to request that they stop shipment and billing me for products I did not order. The products stopping arriving, but bills continue to arrive for the next two months. I had to called my bank to reverse those charges.

Read full review of Proactiv and 1 comment
Hide full review
1 comment
Add a comment
B
B
beenburned
Greensboro, US
Mar 07, 2011 5:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yep get some prescriptions & the $4 list at pharmacies is amazing, Proactiv is another chain game where you need to remember to cancel that's all I can say

ComplaintsBoard
L
12:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Proactiv - deceptive trade practices

Ordered promotional $19.95 (free shipping) Proactiv after viewing TV ad. Provided credit card information to make payment in January/2011; received this order within a few days ... this should have been the end of this order/payment transaction. Then the nightmare began ... February 25th I received a box containing an invoice for $67.84, along with more...

Read full review of Proactiv and 7 comments
ComplaintsBoard
B
2:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv billing

I am writing in reference to Proactiv solution. I was very dissatisfied with the customer service I received from Proactiv solution. I have been a loyal member for more than 5 years and I have never missed a payment or even been late with a payment. Last year, due to financial reasons, I called an cancelled my membership. I was sent one last shipment shortly after and I sent a check through my online bill pay from my bank. After 6 weeks, the check never cleared the bank. I called Proactiv a month after the check was sent and they still had not received the payment. 2-3 weeks later, I called and cancelled the check I sent to Proactiv. Luckily, my bank did not charge me a cancellation fee this time. I then sent a personal check to the company which cleared the bank shortly after. A few weeks later I was sent a reimbursement check from Proactiv solution. I wasn't sure why this was sent. I could only assume that I had a credit on my account. Ever since, I have been getting billed $45.90 by the company. Upon calling them, Proactiv advised me that my check was bad and I still owed them $45.90. I informed them that my check was not bad but that I had to cancel the check because they never deposited it. I also told them that I wrote a personal check which they deposited. They advised me that I still owed the $ and that the first check I sent was paid online and they don't accept checks from online bill pay. I got several different stories from several different people from proactiv. The last correspondence was a couple of months ago when I called and spoke with an account supervisor. I told her my concerns and that I was very upset that I've been a very loyal customer and that I was being treated unfairly. Even after faxing a copy of the cleared check from my bank, I still received notice that they were sending me to collections. I AM VERY DISSASTIFED AT PROACTIV SOLUTION AND I WOULD TELL ANYONE THINKING OF ORDERING NOT TO TO AVOID ANY GRIEF IN THE FUTURE.

Read full review of Proactiv and 1 comment
Update by bepatter
Feb 24, 2011 6:24 pm EST

Corrie,
Thanks for responding to my complaint but its a little too late. I am done with PROACTIV FOR GOOD!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
Guthy-Renker Customer Care
Santa Monica, US
Feb 24, 2011 2:06 am EST

Dear bepatter,
We're sorry you had this frustrating experience. Please contact our corporate team at customerservice@guthy-renker.com with the details of your story so they can clear this up for you. If you send a link to your post here along with your full name, zip code and/or account number, they will be able to locate your account and investigate what happened.
Sincerly,
Corrie (Proactiv USA)

ComplaintsBoard
L
3:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv Returned Check

OKAY A LONG TIME AGO PROACTIV SENT ME A CHECK BASICALLY THREE FOR NO REASON FOR 99.00 OKAY I CASHED THEM AND THEN THE CHECKS CAME BACK, SO COUPLE YEARS GO BY I GET MY FIRST JOB I MAN COMES INTO THE STORE AND HARASS ME ABOUT A CHECK I CASHED AT HIS STORE AND IM LIKE WHAT AND HE IS LIKE WE ARE TAKING YOU TO COURT HOW AM I RESPONSIBLE FOR THAT PROACTIV SHOULD BE BUT THEY ARE NOT DOING ANYTHING ABOUT IT SO NOW I HAVE TO PAY IN TOTAL 300 PLUS THE RETURN CHECK FEE AND DID I NOT MENTION I DIDNT WRITE THESE CHECKS THEY WERE FROM THE COMPANY PROACTIV SO IF SOMEONE WOULD PLEASE LET ME KNOW WHO WOULD HAVE TO PAY THE MONEY BACKK ME OR PROACTIV

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Feb 11, 2011 4:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Why would you cash a check that you aren't supposed to have? You have to pay the fees.

ComplaintsBoard
D
9:43 pm EST

Proactiv refuses to refund money for product sent back

I am pissed! In Nov 2010, I recieved a proactive shipment which my wife decided she wasn't going to use it any more. So I called customer service and had them cancel my account. The Customer service rep said the account could not be closed all the way due to the outstanding balance due. I informed her that my wife wasn't going to use it, and asked if I could send it back. The CS rep said that I could send it back and the amount would be credited, and my account would be closed completely. I sent the shipment back within a couple weeks of receiving it. (Well within the 60 day refund period)

So I get a bill Jan 24th, 2011 stating that my payment is 2 months past due. I call CS again, and they tell me they recieved/processed my returned shipment on Jan 20th, 2011. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account. They told me I could pay for the amount and they would ship it back to my house. I told them I didn't want it, and since they had the unopened product why couldn't they just credit the account. She continued to tell me they wouldn't credit the account. I the spoke with an "account specialist" who told me the same thing. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about 4-6 weeks to process the return. So they told me if they didn't recieve/ process it within 60 days then I don't get my money back. I am !@#$ pissed off now, because they have the product I sent to them, but won't credit my account because they were to lazy to move things along quickly. Sounds to me like they just take thier time "processing" returns to make sure you are stuck paying for it whether you like it or not. The best they can do is ship the product back to my house! I am never giving anyone else a good review of proactive, (oh, and even used properyly it doesn't work). Let me know if you know if you know of someone who I can contact to resolve this poor CS experience.

Read full review of Proactiv
Hide full review
ComplaintsBoard
B
7:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv Deceptive Billing

I purchased the Proactiv Solution online for the introductory price. Little did I know my one-time purchase was going to turn into them continuing to mail me product, although I had never requested it or agreed to purchase it. I was told I would be receiving a full refund once I sent the product back - this was in November. (Unfortunately, I had been going through several personal problems over the summer, and this had taken a backseat.) I sent the product back, being assured that I would be getting a full refund. I am now receiving collections notices, and I cannot get anywhere with the customer service department. I believe this is deceptive marketing, and on top of that there is no help or compassion from customer service. I would strongly recommend against purchasing from Proactiv. They will never receive my business again, as there are several products out there that work just as well, and who treat their customoers much better.

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bill Boos
Oceanside, US
Mar 26, 2012 4:14 pm EDT

I purchased proactiv for my niece at Christmas 2011. I ordered on line for $29.95 thinking this was just a one time buy. NOWHERE does it say that you will be sent two more packages and will be billed for 3 payments of 29.95 plus tax. So the 29.95 that I wanted to spend is now $107.58 I AM PISSED! These people suck! It is a scam and some one needs to stop there practice of using your credit card to take your money without any notification.

ComplaintsBoard
M
2:31 pm EST

Proactiv never never ever order from this website or by phone

Never never ever order from this website or by phone. Only order from their kiosks. My wife ordered off their website and got a great price. However by ordering that initial shipment of their product, you are now joining their club. That means that you are agreeing to allow them to send you their product at FULL price every 2 months. The product that they send is enough to last more than 2 months. Then when you try to cancel they say OK no problem, but than they keep sending you stuff. We had to call 4 TIMES and finally got them to agree to stop sending and stop charging. STAY AWAY FROM THESE GUYS! I am seriously considering lodging a more formal complaint. It is a great product but their marketing of it is the worst.

Read full review of Proactiv
Hide full review
ComplaintsBoard
M
6:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Proactiv Deceptive billing practices

1. Taking us to collections for $19.95 product that we never received.

2. Deceptive business practice, we had stopped buying, they offered us a 'trial' offer of newly introduced product, one tube of new acne medicine, for $19.95, then hit us with surprise monthly charges, claiming that they used the key word "this will be a continuing order, " which they use to justify as adequate notice that they would bill our on file charge card forever until we got back to them.

3. Claiming that they sent us an "affidavit" when we called to stop the unwanted recurring charges, even while agreeing that they have no evidence that we ever received this. Say that we somehow should have known and gotten back to them immediately when affidavit was not received, too late to do so later.

4. Proactiv Solution's 'Cole' indicates that we must pay, no other choice, or it goes to Collections immediately. May go on our credit report, which is currently spotless, after many thousands of dollars over many years paid to Proactiv Solutions.

Read full review of Proactiv and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
Guthy-Renker Customer Care
Santa Monica, US
Dec 08, 2010 10:40 pm EST

Dear MichaelEdwardWright,
We're sorry you had this experience and we'd like to help you resolve it. We need a bit more information to do so; so if you would please email us your name and contact information (usually last name and zip code is all we need to look up an account if you don't have your account number) to customerservice@guthy-renker.com with a link to this post, our corporate customer service team will investigate this directly.
Best regards,
Corrie (Proactiv USA)

Proactiv Customer Reviews Overview

Proactiv is a well-known brand that offers a range of skincare products designed to treat acne and other skin issues. The brand has received a lot of attention over the years, and there are many reviews available online that provide insight into the effectiveness of their products.

One of the most significant advantages of Proactiv is that it offers a comprehensive range of products that are designed to work together to treat acne and other skin issues. Their products are formulated with ingredients that are known to be effective in treating acne, such as benzoyl peroxide and salicylic acid.

Many Proactiv reviews highlight the effectiveness of their products, with many users reporting significant improvements in their skin after using the products. Users have reported that their skin is clearer, smoother, and more radiant after using Proactiv products.

Another advantage of Proactiv is that their products are easy to use and can be incorporated into a daily skincare routine. The brand offers a range of products that are suitable for different skin types, so users can find products that work for them.

Overall, Proactiv is a brand that has received positive reviews from many users. Their products are effective, easy to use, and can help to improve the appearance of acne-prone skin. If you are looking for a skincare brand that can help to treat acne and other skin issues, Proactiv is definitely worth considering.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Proactiv contacts

Website

www.proactiv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Proactiv?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Proactiv Customer Service. Initial Proactiv complaints should be directed to their team directly. You can find contact details for Proactiv above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Proactiv. Discuss the issues you have had with Proactiv and work with their customer service team to find a resolution.