Complaint Rating:

Company information:
Pro Reserva
3007 Greene St
Hollywood, Florida
United States
Phone: 866-949-0138

Recently I saw an ad in the newspaper (Parade Magazine) for a supplement called Resveratrol Ultra.



They offered a free trial of the product for shipping and handling only (3.95). I ordered the product to try it. As it turns out I was signing up for a "subscription" and they took $87.13 out of my bank account because I didn't return the product within 15 days. They apparently got my checking account number from my debit card I used for shipping and handling.



The product came in a package with no information in it. No packing slip, order number or return address.



As it turned out, I had signed up for a monthly charge of $87.13 unless I canceled the "subscription" within 15 days. I had no idea that was the case until my checking account was debited $87.13.



When I tried to cancel the account, I got someone in India who told me to use an RMA # and mail the product back.

But they gave me the wrong return address in Hollywood, Florida. They will not issue me a refund until they get the product which is now lost in the mail.



I called my bank and they reversed the charges. The next day the Resveratrol Ultra company using a different name debited my account again using a different Company name (Top Body Cleanse).



Now my bank account is overdrawn and I won't have any money until my Social Security check comes on July 3rd.



I just wanted you to know that this is truly a SCAM. The only thing I can do is close my checking account that I have had for over 20 years or they can continue to debit my account every 30 days for $87.13.



How can a bank automatically overdraw my account without authorization?





I checked on the internet and there were many complaints from people that the same thing happened to. See the link below:





http://www.oprah.com/community/thread/105975











Sincerely,



Donald low

503-422-7548

don21low@gmail.com