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1.3 70 Reviews

Printerpix Complaints Summary

4 Resolved
56 Unresolved
Our verdict: If considering services from Printerpix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Printerpix reviews & complaints 70

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R
7:17 am EST

Printerpix Photobook

Dreadful customer service - refused to honour a voucher I'd purchased through groupon even though I'd spent hours doing the photobooks. They said groupon hadn't paid them even though full payment was deducted from my account. Said they'd print them if I paid another £35. Their passion is money - not photo's. Don't fall for their BS or trust them. Dishonorable scam artists & groupon not much better. CS rep had poor comprehension of English or else just couldn't have been bothered to listen. After waiting 30 mins to get through - you'd think they'd at least have d manners to listen. Haven't got my bill so imagine that'll be the final insult in this crap fest between groupon and printerpix... Don't get sacked in cos these "deals" are too good to be true...

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M
10:46 am EDT

Printerpix They haven't shipped my order and no gift as well

I bought two photo books through the company Printer Pix. I placed the order before Easter holidays, and I asked the seller if they could deliver it on time. I got the response that they have only one photo book and that they would get the second only after holidays. The rep also told me that they would ship it as soon as possible and would put small gift for me. But after holidays I got nothing from this company. It was unfair.

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P
Printerpix
, GB
Aug 11, 2015 7:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Apologies Magi, please email social@printerpix.co.uk.

Many thanks.

P
P
Printerpix
, GB
Aug 11, 2015 7:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Magi,

I'm very sorry to hear of the problems you have faced. I am writing to you from Printerpix and am keen to resolve this issue for you. My name is Robin and I work closely with the Customer Service department for the UK/EU and the US.

If you could copy and paste this query along with an order number, then I will look into this matter for you right away.

Once again, please accept my apologies for the inconvenience caused.

Kind regards,

Robin
Social Marketing and Customer Service
Printerpix

ComplaintsBoard
N
10:40 am EST

Printerpix Scam company - I never received products

I will never use printerpix ever again and I recommend that others don't. Since my awful experience I have read up other reviews and seems they all have the same experience as me.

I placed orders beginning of Dec 2014 and was waiting until mid Jan 2015 to receive them. I didn't receive them in the end and was getting so annoyed at being fobbed off that I rang up and told them to cancel my orders. I sent numerous emails which were ignored, I called up and was assured they would be sent out 'next week' and they even can't get their opening times right as it says 9-6 on the website but it's actually 9-5.

In the end I rang up and asked them to cancel the orders. These were for a christmas present and a wedding present and I received none of these which was awful as I had to let people down and not give them their present! Stick to snapfish and photobox!

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A
9:57 am EST

Printerpix Seller couldn't provide the order within definite period of time

I created photo calendar on the website www.printerpix.com. After that I paid for it, and the seller provided the confirmation info. The delivery should take 3 weeks, but I waited 2 months and still haven’t received my order from them. I sent emails and asked the seller about the delivery, but this jerk told to wait and that’s all. Total rip off. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

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J
6:59 am EST

Printerpix The rep stopped to communicate with me and impossible to reach them

I spoke with the online agent from the website www.printerpix.com. I sent my photos for printing, but this scammer decided to mislead me. They took my photos and money, but after that all communication stopped. All my attempts to contact them failed. I have no idea what to do now, so I wanted to get any help from other people. Please, maybe someone can help me. Share your views.

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D
7:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Printerpix No refund, no product

Thanks for your prompt response. I apologize for the experience you received. I will be coaching the named representative to address this immediately. I assure you that is not the way we treat our customers. We strive to provide the best customer service. I will be reaching out to you on 12.15.14 at 1pm est to resolve this concern. I am needing further information from you to better understand your concern. I look forward to speaking with you soon. Ravetta
12/13/2014 6:32 PM
I will be available and look forward to speaking with you.
12/15/2014 11:03 AM
Okay, waited an hour. No phone call. Let me run it down for you. Took three days to make a tribute calendar in honor of my father who passed away on Nov. 25. Tried to use the voucher (each one) to no avail. You charged me $40.98. Held for 10 min for customer service. Lisa was the rep. She was rude, had NO information and said my order would be cancelled but the shipping would still be charged at $7.99. The shipping on my receipt is $5.99. She argued with me but had no access to my order? Ridiculous. So the vouchers - of which I bought 4 at a cost of almost $40 are worthless, the calendar was not refunded and on top of all that; to cancel the vouchers you will charge me $30 each? Forgive me the term RIP OFF. But this certainly is. I DEMAND MY MONEY BACK. Your customer service is non-existent and you have tragic business practices. I will use every resource at my disposal to tell as many people how awful this experience has been and your company's absolute ignorance of my dilemma at this time of grief! All I want is my money back! I've made calendars with Shutterfly for years and NEVER experienced this level of horrible customer service. I regret I tried your company. Now I have no calendar to honor my Dad and out $100. It is the way you treat your customers! Badly! Ugh!

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Z
8:18 am EST

Printerpix They got my money and coupon, but I received completely nothing from them

I recently had the bad experience with the company Printer Pix. I ordered from them, but I made a mistake, so they charged me for full price and for delivery as well. I had a coupon with the discount, so I called to the customer services and explained the situation. The rep told me to send them coupon and they would return money. I send coupon and after that I haven’t received money and no info about the order. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

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U
4:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Printerpix Damaged item/no call, not open

I ordered a picture on metal in early December 2013. The picture arrived the second week of January. It was damaged-bent and poor quality. I have tried called no less than 10 times the past three days. I have never got through. I emailed the company and haven't heard anything back. I called today and the recording said the company was closed and that their hours were until 6pm EST. It is now just 5:50pm EST and they are still closed.

I would strongly suggest that you never use this company again. It took over a month to receive the print and when it arrived it was damaged. I could have gone locally for a little bit more and I would have had the item sooner and not damaged.

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B
7:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Printerpix Cast iron criminals

Printerpix.Co. Uk are absolute, hands down criminals.

They will take your money, promise an order and deliver nothing. They don't respond to emails, never pick up the phone on their (Premium charging) customer service line, and should be avoided at absolutely all costs. Someone has even set up a facebook page to that effect: https://www.Facebook.com/pages/printerpix-is-fraud/167568746673112

I now have an outstanding order that is six weeks old, and despite repeated promises of getting it done they have produced nothing. They will lie to you, scam and cheat you, and are a bunch of thieves. Companies like this should not be allowed to continue trading.

Avoid!

Read full review of Printerpix and 5 comments
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Joan Bos
, US
Nov 15, 2018 2:09 am EST

Calendar was nearly finished, then the website crashed. It has a save button only, so I cannot load the saved project. Have to start over all again, while it was nearly fully created.

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Michelle Solano
, US
Sep 19, 2018 12:15 am EDT

worst customer service . please don't buy groupon for printerpix.com or purchase /order anything from them. it a waste of money and time. garbage i will not buy this ever again outrageous shipping fee for faster delivery . i will never use this site again . i waited 2 hours and no answer customer is horrible and there chat session

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L
lalitha9
, US
Sep 01, 2018 9:18 am EDT

i have called them they hang up and emails not responded

U
U
UnhappyAmy
, US
Sep 01, 2018 1:31 pm EDT

If you use Printerpix then you only have yourself to blame. Quality is disgraceful. Customer Service is terrible. They make timeline promises they have no intention on keeping. How this company is still going is a miracle. Do not use them. There are dozens of alternative companies like this who are better. This company is bordering on a scam.

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Anyas
london, GB
Dec 12, 2013 4:34 am EST

Exactly the same here. They are fraud and scam should be reported to a Watchdog. I bought a voucher through Gropon and while I reedem it on their website everything was fine and it said that my order was sucessful. After few days I realized that I have not received an iteam which I order, so tried to log in on their website to check where my parcel is no succes I called them but noone replied so finally I have emailed them. After few good days they come back to me that they expierienced some web problems and will look into my query whithin 3-5 days. It has been over a week now and noone even bother to reply to my email. I will try to get my money back contacting with groupon but it is just a waste of time. AVOID PRINTERPIX at ANY COST THEY ARE ### READ ONLIEN REVIEWS BEFORE YOU THINK TO PURCHASE NAYTHING FROM THEIR SITE. POOR AND HIGLY UNPROFESSIONAL.

ComplaintsBoard
S
3:17 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Printerpix - Avoid at any cost guys

APPALLING. I bought a PrinterPix.co.uk voucher through Groupon. The Printerpix website kept crashing - I tried 12 times over two days and life really is too short. I tried phoning them three times and the wait time at attempt three was 30 minutes (on a premium rate 0844 number!). I emailed them before trying to order to ask what the minimum MB print size...

Read full review of Printerpix and 14 comments

Printerpix Customer Reviews Overview

PrinterPix is a popular online photo printing service that has received a lot of positive reviews from its customers. The website offers a wide range of products, including photo books, canvas prints, calendars, and personalized gifts. Customers have praised the quality of the products, as well as the ease of use of the website.

One of the most commonly mentioned positive points in PrinterPix reviews is the high quality of the products. Customers have reported that the prints are vibrant and true to color, and that the materials used are of a high quality. Many customers have also praised the durability of the products, with some reporting that their prints have lasted for years without fading or deteriorating.

Another positive point that is frequently mentioned in PrinterPix reviews is the ease of use of the website. Customers have reported that the website is intuitive and easy to navigate, with clear instructions for uploading photos and designing products. Many customers have also praised the customer service, reporting that the support team is responsive and helpful.

Overall, PrinterPix has received overwhelmingly positive reviews from its customers. The high quality of the products, ease of use of the website, and excellent customer service are all frequently mentioned as reasons to choose PrinterPix for your photo printing needs.
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