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The good, the bad, and the ugly - discover what customers are saying about Prima Seal

Welcome to our customer reviews and complaints page for Prima Seal. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Prima Seal.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Prima Seal's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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12:00 am EDT

Prima Seal Watch on TV - Wednesday @ 10pm June 20th FOX 5

I just wanted everyone to know that Prima Seal will be on the 10pm news this Wednesday June 20th FOX 5. If anyone has NOT received there money yet, you WONT. John from Channel Five News found out that Brad owes 250k throw another window company back in 1997. I was surprised Brad mailed us our money back and we are very thankful he did, but what Brad did to my husband and I is WRONG! Please everyone continue to go through civil actions and what is needed to be done. Brad is still no in prison and most likely will not be until the cases keep building.

Thank you.

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Annie Wilson
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Nov 13, 2007 8:15 am EST

I just found all these postings! Ken Alderfer, from Creative Windows & More, gave me a great sales pitch for the cheapest replacement windows I could find. We signed a contract and I gave a $200 deposit from my savings account- i just graduated college. I never received a phone call and just now I contacted him and he told me to go to the state attorney general.

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Tyler Jones
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Jun 29, 2007 12:03 pm EDT

I absolutely agree Mr. Destefano. Charges should be brought up against Brads little side kick Ken Alderfer and that woman who worked for Brad for 5yrs the one who called me an ### when I called to complain about Brad, "Beth Bilheimer", all 3 of them need to be brought to justice!

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Bill DeStefano
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Jun 27, 2007 8:26 pm EDT

I find it hard to believe that a warrant has not been issued for Ken Alderfer. I believe he clearly knows the status of Prima Seal and his boss Brad Soref. If and when the time comes where criminal charges against Ken Alderfer are presented, I would be glad to join in on action against him and see him punished for his cooperation in this scam. That's as clear as I can make myself in wishing he be caught and I cannot begin to tell you what I would really like to say...

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David Kuo
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Jun 22, 2007 9:08 am EDT

My wife and I are recent victims of these con artists. We share a very similar story to Renee and Kevin in that Ken Alderfer provided a very good sales pitch for a product we knew very little about. We were especially attracted to the internal blinds option (blinds between the glass) which we only found through Pella's architecture series windows. We signed a $3450 contract on 5/10/2007 and appear to be out $1150 (1/3 deposit) based on Fox 5's 6/20/2007 aired story and based upon all your experiences. We are starting legal proceedings to help take down this scam artist.

For those of you who didn't get a chance to view the news story, you can view it here:

http://www.myfoxny.com/myfox/pages/Home/Detail;jsessionid=B3A1E34EFBEF069B6B1B7D0F8FF064A7?contentId=3552727&version=2&locale=EN-US&layoutCode=VSTY&pageId=1.1.1&sflg=1

David.

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Tyler Jones
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Jun 21, 2007 12:32 pm EDT

Me and my wife saw the show on Fox 5 last night and that was awesome the way they exposed that maggot Brad Soref! I love how he tried to deny that he was either Brad Soref or Brad Scott,what a loser! I wish they would of exposed those 2 sidekicks of Brads,Ken and Beth those ### should be going to court along with Brad. Again that was great how Brad was exposed as the liar and fraud he is. I hope justice is served to all 3 of those idiots!

Tyler

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Lorraine Readie
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Jun 21, 2007 6:56 am EDT

Unfortunately, I am in the same situation as all of you. I met with Prima Seal in early April 2007. Prima Seal was recommended to me by my superintendent and other residents in my building in Jersey City, NJ. I soon learned that Prima Seal was a scam. My check of $1,552 was cashed immediately and I never received one call back. I decided to google the location of Prima Seal and other businesses located in the area. That's when I learned that the Prima Seal store front was closed down. Another resident in my building has been waiting for a response from Prima Seal since January. This man is a criminal and should be in jail. I was delighted to see the story on Fox 5 news. Bill Destefano, I am glad you and your wife received your money back. Maybe there is hope for the rest of us yet, although it seems like there is a long line of people waiting to get their money back from Prima Seal. What a scam!

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mark taylor
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Jun 20, 2007 8:05 pm EDT

Uh beings that I don't live in NY I live in PA I don't get Fox 5 news, I get Fox 29 and Fox 360, damn and my family and I wanted to see that story, I was hoping that someone at least videotaped it for youtube.com.

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Bill DeStefano
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Jun 20, 2007 6:49 pm EDT

My wife and I live in New Jersey and contracted with Prima Seal on 4/2/07. We canceled our contract within 3 days of signing, which was within contract terms. Brad didn't and wouldn't return our $2000.oo deposit. I registered with the BBB, NJ Consumer Affairs, PA Bureau of Consumer Protection, wrote to the PA Lieutenant Governor, Catasauqua District representative, PA Senator, and anyone else within a legal capacity. I had contacted 7 on your side and then saw Fox Action News get involved. My wife and I drove 2hrs to the Catasauqua Police Dept after we read that Brad, by the way real name Brad Soref, had been locked up for a weekend. After 2 month's of back and forth correspondence with Brad where possible, my wife and I drove to Catasauqua. We presented copies of all our Prima Seal email correspondence with Brad and Beth, along wioth registered cases with various agencies we had written. It turned out for us that although it was considered a civil matter, there was a criminal action involved where Brad attempted a bait and switch tactic where he said he was using manufacturer Sunrise Windows and that turned out not to be true, therefore posing a illegal bait and switch tactic from the beginning, which is considered criminal action in New Jersey. Our case was reviewed by the Lehigh Valley DA''s office and Catasauqua police who noted Brad's illegal pattern and the police presented him with a warrant to pay us back within 6 day's or go to jail. We had also registered a civil case against Brad . Brad decided to return our $2000.00 rather than go to jail again, which would have happened along with another criminal count if issuing false check, had that have happened. I hope this message somehow can be used by anyone out there where they may be able to present a similar issue and have Brad served. I understand Brad has opened a new company name Creative Windows and More. I intend to write about Brad's deceptive business practices wherever I am aware of him, until the day he dies.

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mark taylor
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Jun 19, 2007 7:52 pm EDT

Oh hey I have an idea if anybody wants to post the Fox 5 story about Prima Seal on youtube.com, that will REALLY spread the story of what a low life that guy Brad really is.

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mark taylor
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Jun 19, 2007 9:37 am EDT

My brother and his wife got ripped off by that guy also and they still didn't get their money back and I have been helping them out and lending them money until that idiot Brad pays them back. Awfully odd that Brad has owed all of this money since 97? And he never went to prison over it? If that were anyone else they would of been locked up a long time ago. And I'll let my family know to stay tuned and watch Fox 5 tomorrow night, should be good, are they going to show his mug on tv?

Mark

ComplaintsBoard
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12:00 am EDT

Prima Seal Fraud business practices!

In october 2006, I ordered 9 windows from prima seal & had them installed. The installation was near flawless.in may of this year I ordered 10 windows, plus vinyl siding from ken alderfer & gave $5,375 as a deposit. I was given the 3-4 week ordering time, which they adhered to in october. Needless to say, I began getting the run around from brad scott with the already used excuses of phone troubles, sickness, tied up on another job. At this point, he's run out of excuses & doesn't even pick-up the phone. I've spoken to "stuttering ken" (or whatever that speach impediment is) 2x & was told he had no involvement with scheduling, but he'd be sure to contact the office for someone. No one contacted me & ken now doesn't pick-up the phone. As of now i'm on a campaign of contacting ken everyday & night - does anyone else want to join? Also, my wife is contacting "7 on your side" to see if they'll pick-up the story.

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12:00 am EDT

Prima Seal Took my money and ran

I signed a contract on 3-21-07 for new siding at a cost of $16,000.00 I gave Ken my deposit of $ 5300.00 and was told they would start with in 6 weeks. I thought this was about right due to the weather and scheduling times.

I finally was able to contact Brad Scottaka Brad Sores and worked it out, so I thought. They were to start on Friday 6-8-07. No one showed of course and no phone calls. Now they machine will not even answer. I hate to admit it but I AM THE BIGGEST FOOL OF ALL, to believe this company had any integrity or honor.

STAY AWAY! I turned it over to my lawyer, hopefully he can do something. Thanks Brad There is a sucker born everyday.

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12:00 am EDT

Prima Seal Stole $1250!

I wish I found this site before I agreed to do business with Prima Seal. On April 18 a salesman, Ken Alderfer, came to our house and sold us replacement windows, giving us the same business is slow right now routine that he gave others on this site. Ken said some one would be out in a week to measure the windows, no one called or came. We called the company and got Brad Scott eventually and he said he was sick and hasn't been able to call us yet. He did make an appointment - that no one showed up to twice - excuses were plumbing issues in the warehouse, and that they were there but no one answered. Finally they did come out to measure the windows on 5/14, and they said the windows could be installed within the next week. Haven't heard from anyone since then. We called and left messages, the answering machine now says that the machine is full and cannot take anymore messages.

I contacted the Better business bureau and ABC 6 - we'll see what happens.

I just want our money back.

NOTE - I checked the better business bureau before doing business with prima seal and they still had them on good standings - now when I search around further it has them as not in good standings.

If anyone has gotten their money back please let me know how you did it.

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
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I Wanted to let every customer know that Prima Seal is unethical and has fraudulent business practices. After completing an online questionnaire for replacement windows on the Andersen Windows website, we were contacted by Prima Seal for a free, in-home consultation. On February 7th, 2007, I was visited by Ken Alderfer, home improvement specialist, for...

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12:00 am EDT
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On January 13th I met with the sales rep Paul Wexler and ordered 10 replacement windows 2 of which were custom. I gave my deposit in good faith as I had used them a few years ago at another house we owned. We were very happy with their work and prompt service. I gave my 1/3 deposit on this date, windows were measured a couple of weeks later (delayed that...

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12:00 am EDT

Prima Seal They do not honor their timing and promises

Prima Seal showed disrespect to its customer and lack of professionalism by breaching the verbal agreement regarding the timing of the job, multiple misleading statements of the company owner Brad regarding the starting time of the job, and multiple failures to update me on the status of the job when those updates were requested.

The first week of February, Prima Seal representative Ken and I signed the contract on the siding job, in presence of two witnesses. Ken told us multiple time that the company needs the job to be done as soon as possible as they did not have winter contracts and the crews were idle. He emphasized that the company has contracts for March and later, so they needed the job in February, and they even give a discount for the winter job. Ken explained, that it will take from 1 to 2 weeks to get the material, and then the work will immediately start. I paid the deposit.

When 3 weeks passed and I have not heard from the Prima Seal, I called their office. The owner Brad said that the materials were ordered, will be delivered in a week directly to the job site (our house) and the work will start then. Nothing happened in a week. I called the following week and was promised by Brad that the work will start the following week, and he will personally call me in the end of week to confirm the start date. He did not call.

This continued for 2 months. I called every single week; Brad always apologized for not contacting me and gave some explanation of why the work did not start (one time he cited snow delaying some job they were doing, another time he cited the rain, himself being in a hospital, someone falling off the ladder, etc.). Every time he told me that he will call me in a few days with the estimated timing, and he did not call.

Finally, I called Brad on March 27th and informed him that I am unhappy with this delay and all the broken promises to call, and I am planning to dispute the credit card charge of the deposit paid. Brad promised that he will call on April the 2nd to set the date, the work will start on the week of April the 2nd, and the crew will work even on Good Friday, to get the job done. He double-checked that the phone number he has for me was correct, and it was. Needless to say he did not call back, and the work did not start.

Under these circumstances, I see the Prima Seal as a company that gave me misleading statements multiple times, was unable to make reasonable time estimate regarding the starting time, and showed disrespect to me as a customer by not providing promised updates. This also makes me suspect that if, after the job is done and all the money is paid, there is some problem requiring repair, I will most likely be unable to get the repair crew on site timely. I asked for the termination of the contract and the return of the deposit paid.

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Jaime Meloni
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May 04, 2007 3:06 pm EDT

I also purchased windows from prima seal left a deposit and call everyday since march 2007 either brad stepped out or is gone for a week and no way to reach him i think he is scamming people and should be charged this is a crime im out alot of money and this keeps happening to alot of people.

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12:00 am EDT

Prima Seal Failure to provide service

Prima Seal took a 33% deposit in early January of 2007, promising to install 9 replacement windows within 6 weeks. Two months later, I received a phone call from their supplier, SunRise windows, informing me that Prima Seal had ordered windows but not paid for them. SunRise indicated that they have windows from hundreds of customers of Prima Seal. Three months after receiving my deposit, Prima Seal doesn't answer my calls and have made no effort to arrange to make things right. The company is based in Catasaqua, PA. The president calls himself Brad Scott and the salesman is named Ken. They also have a flunky who stops by for about 3 minutes and waves a tape measure in the general area of the windows to make the customers think they actually intend to install windows.

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Manoj Sivasankaran
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Apr 18, 2007 5:00 am EDT

Prima Seal based in catasaqua PA is a Scam company. The Owner is Brad Sores and the Salesman is Ken Alderfer. The installers are Henry and Jim.

I paid 33% of the payment for a Door Frame, Front Steel Door, Sidelites and Transom and even before he delivered the product or services he tried to take the rest 67% thru my Credit Card and luckily the card Company alerted me. But I had already paid 33% by then. I was practically after him to get my Door installed, when they brought it it was almost 2 inches shorter than the original frame installed. But by then they had pulled and broken the original frame and door. So they placed wood (extra on top) and installed it. He was supposed to send an installer to fix the defects and also install a new storm door because the original one is 2 inches taller than the new door.

Its been 6 months and they haven't even sent anyone.. I call him (Brad Sores) every week at least twice... now he claims the Storm door is with an Subcontracter and Brad doesn't have any clue as to why he would not install it.

As for the Main door itself, I can see light thru the sides of the Door, he claims he'll send a installer but no one had turned up till now. I called even a few minutes ago and the lady said Brad's out till Tuesday.

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