Complaint Rating:

Company information:
GT Express
New Jersey
United States

When I called to place an order, the items that they advertise to be "free" are only given as free when you join a membership to a club. Even if you decline it over the phone, the cost is added to your order. At the end of the automated call they do not give you the total cost of your order. I had to call back. What was advertised was a cost of $40 for the appliance, 2 equal payments of $20. When I called in the afternoon, my total was $170. I asked them to itemize and I was added to every club they had with monthly charges for future delivered items. They also advertised a "free" upgrade to "express shipping" which actually was a $16.95 charge and the only thing free was the shortening from 6-8 weeks delivery to 7 days. I tried to cancel my entire order and they "could not" because it was still being processed. That was a Saturday. By Monday morning, it was not yet in the system, I could not cancel. Monday afternoon it was already shipped so I could not cancel. They asked me to "try it anyway". I had to do a stop payment in my bank for the $170 they were charging me for an item that was advertised to be $40 with 4 free things. Fraudulent advertising schemes, hidden costs, terrible customer service, lies, lies lies. They should be investigated.