Complaint Rating:

Company information:
PriceMad
New York
United States
www.projectorexpo.com

The sales person "Brian" promised our company a Sony KDLW4100 flat screen TV for the "lowest price". We told him specifically *DO NOT* mail the TV to our billing address of the credit card we are submitting. Sure enough, after the TV hadn't arrived for a whole month, we called the commercial mail handling facility of our billing address and they had it for 10 days. They stated they could ship it for 180$. I called ProjectorExpo and talked to "Jean". I explained to her the circumstances and that we were going to incur 180$ more in cost due to a mistake of Projector Expo. She said she would talk to the manager and have her call us, which never occurred. I called back and she was rude and belligerent not allowing me to speak. She stated that it is company policy not to ship the TV any where else than the billing address on the credit card and that there was nothing they could do. I told her that the sales person Brian didn't follow the company policy in order to make the sale, and thus cheating us out of 180$. She would not take ownership of the problem. She would not credit back 180$ to cover shipping costs that was their mistake. To top it off the TV price - 2200$ - was in the higher end of prices.

I also tried contacting them to update my order status by email. I always received the reply below. They claimed they had order tracking - yet when I tried to track my order, even after the TV was delivered, no useful information was ever published. They also take their phones off the hook between 12:00 and 1:00 pm. To me this is a front end loaded business that disguises its deceitful practices through a decent looking web site. Generate sales but screw the customer.

Beware of Projector Expo.

Dear Valued Customer,

Please call us toll free at 1-800-374-2324 and speak to a knowledgeable representative who will be glad to assist you in answering any questions you may have.

Our hours of Operation are:
Monday - Thursday 10 AM EST - 8 PM EST
Friday 10 AM EST - 4 PM EST
Sunday 11 AM EST - 7 PM EST

Thank You
Customer Support
ProjectorExpo.com