Complaint Rating:

I booked a hotel on Priceline using the "name your own price" feature. When using this feature, Priceline cannot guarantee the type of room being booked; however, Priceline indicates that any special requests must be made by calling the hotel. What Priceline does not disclose is that HOTELS ARE RUDE and unwilling to even listen to requests KNOWING IT WAS RESERVATION MADE THROUGH PRICELINE.

Bottom line is that although PRICELINE says that special requests are not guaranteed and are based on availability, the truth is that HOTELS second-rate PRICELINE users.