Complaint Rating:

Company information:
Priceline
Burke, Virginia
United States
Phone: 7032500586

Furious and loss of a future customer

I purchased airline tickets via Priceline. I selected the orgination city as being open to the nearby airports. Nearby airports in the Washington DC metro include BWI, DCA and IAD. A nearby airport is not Philly airport. Philly airport is over two hours away. To my surprise my purchase, Priceline has me leaving from Philly. Now I have to leave my house at 1 am in order to get to the Philly airport for the 2 hours prior required in order to meet my flight and this includes the traffic and tolls and getting my 3 kids up at that time. It should have been clear what the radius is for an nearby airport. A nearby airport should include airports in a 50 mile radius. Due to this error, I might have to leave extremely early as stated above or leave the previous day and stay overnight.

I would like Priceline to modify my airline tickets so that I leave from an actual nearby airport which includes BWI, DCA and IAD.


Sincerely,

Sha-Meen Alston