Complaint Rating:

Company information:
Direct Energy
944 Alanbury Crescent
Pickering, Ontario
Canada
Phone: 9058397955

Hello,

Firstly, I would like to compliment the associate at Direct Energy for keeping her cool. Although I only ever slightly raised my voice, most defensive companies would have never lasted on the phone.

Now for the story...

Not unlike many of you, we decided as a young family to protect ourselves from the 'corporate menaces' at Veridian from skyrocketing hydro rates. At the time, the 5 cents per kwh that we were paying netted us bills around $380 for the quarter. With their carefully laid out accounting, Direct Energy scared the hell out of us one unsuspecting spring afternoon at our door, and we fell prey to a 'very conservative' rate of 9.65 cents; something that possibly even within 6 months would be matched by Veridian. Although I have requested my signatures for the documents (they called numerous times to get my business), I am in a battle with them that, whatever it takes, will be my relentless mission to win. We have paid at least $1600 more over the last two years than we would have, are locked in for 3 more years, and would have an early cancellation charge of $600. I just spoke to them today, and already I am writing this letter. They have no idea how many people are about to find out about their door-to-door scams, their 'hands-off' approach once they've locked you in, and their BS responses. In fact, I was offered a lower rate of 8.49 cents just for calling today, as long as I lock in for another five years! My next stop; my lawyer. Next; every forum there is concerning consumer protection. Next; an email to everyone on my contact list. And so on...

Please; don't let yourselves get trapped. My bills have not been less than $600 since I so-called 'switched'. Watch out for more correspondence; it certainly will be coming.