Price Chopper
reviews and complaints

I won't go to Price Chopper. The Syracuse Erie Blvd. E. store is a combat zone. The store personnel are almost all great but enough of the customers are racist thugs it just isn't worth it. They use handicap spaces without placards and the electric shopping carts like carnival rides so disabled people can't get them as needed. If anyone objects they become the target of racially based verbal abuse and even assault. Another indication of how bad things have gotten is that an ad for bail bonds is on the bench outside the entrance. Panhandlers menace customers in the parking lot. The customer service representative couldn't care less about this.

Things like this very rarely happen at Wegman's.

This isn't about black people; my late wife of 26 years was black. It's about thugs and low-lifes driving away customers. Price Chopper claims they're helpless to protect customers. What they really mean is that they're afraid of the thugs and too cheap to hire security.

Yesturday, Friday, February 1, 2019, I have purchased 2 packages of Quilted Northern toilet paper at Price Chopper in Chatham, N.Y.
The shelf sticker price was $3.99 each. After checking my receipt, I noticed that it was rang up at $4.49 each. I went to the office to get my 2 packages of toilet paper FREE and a $2 off coupon on my next shopping order. I always got my items free whenever there was an overcharge. I was told that the company is not doing that anymore. Since when?
After my groceries purchase, I always step aside and check my receipt.
There were times when I got home, checked my receipt and had to drive back to Price Chopper because I was overcharged on an item. One time, as I recall, I bought package of beef that was over $8.00. I got charged for it twice. WOW, that was over $8.
What exactly is the company's policy on OVERCHARGE. I believe, that I should get my 2packages of toilet paper for FREE. I should not have to stand on the side and check my receipt every time I do my grocery shopping.
Also, why am I being told that there is an extra charge to have my meat ground. Is that also a store policy? The butchers at Shop Rite are very helpful and are willing to do it for free. Waiting to hear from you. Helen Koziol

I ordered a fresh Plainville turkey breast from Price Chopper in Oneida NY approx.
3 weeks before Thanksgiving. When I went yesterday 11/21/18 to pick it up the
man working at the meat department went into the cooler and brought out a SHADY
Farms turkey breast and placed it in my cart. I am assuming he thought I would not
notice ? I told him that was not what I ordered and he went to the office got the order
book for Thanksgiving orders and saw I Ordered a Plainville turkey ? He then proceed to call the meat manager at home and put me on the phone with him. He
then proceed to say because of a Plainville turkey recall they were unable to fill the
order. I asked why I was not called in advance and they just decided to change my
order and I got NO response. I did not take the turkey and went 2 miles down
the road and got a fresh Plainville turkey that I did not even to have to preorder
at TOPS MARKET. I told them the story and they laughed and I will not be shopping
at Price Chopper anymore. BAD CUSTOMER SERVICE I suggest you don't take special
orders if you have no intention on filling.

I've been working in this company for about 2 years on and off. And I've had no problems until just recently. I am a hard worker and do a really good job EVERY TIME I come in as I am even told so. I've called out 4 times so far as of being back for almost 3 months after a few month break. My job has been threatened and told it's now in jeopardy due to the fact that I didn't feel good enough to come in. I was never told the amount of call outs allowed a year. So for my job to be threatened in this company after not being educated on its rules is ridiculous. And I've had problems with this person ever since I came to this company. He's always been rude to me and I've always felt bad energy coming from them. I'm not mad at this person or the company, I'm simply just sick and tired of being treated so rudely. This is dan Milligan from dairy in store 204 bristol, ct.

my son his girlfriend and I were in your 218 Delhi price chopper and wanted to get subs . we asked employee if we could get subs and he said yes then when we asked for chicken salad we were told they don't make it any more. another employee named Casey offered to make some up for us real quick which I thought was great. her deli assistant manager came over and told her to go to the deli counter and she told him she was making chicken salad real quick for a sub he told her to get it off the shelf which was prepackaged .we told her we didn't want the sub if it was made with that she was really helpful and finished making fresh chicken salad for our sub the gentleman who what there was very rude gave us a dirty look and went back to the deli counter . I have never seen some one be rude about helping a customer . Casey and John who made our subs were very helpful and treated us vey nice.

August 5, 2018 I asked customer service if they could order Duncan Hines Perfect Size Lemon Bliss cake mix. August 8 at 9:49am I received a call saying the product would be available August 11. I made a special trip to purchase the cake mix, the manager said he 'could not get it'. Why then did I receive a call saying the product would be available?

So on may 30 I was waiting to cash my check for about 35 min so I notice the frustration on the cashier face pearl was her name she works at your gleenwood location in Binghamton ny so I ask her was today her first day was just going to let her know it gets better until she gave me the rudest attitude after cashing my check she I hand my hand out for her to give me the money and she throws it on the counter I said u could of put it in my hand she laugh and said next time then rolled
Her eye I ask for a manager there was no one above to handle this outrageously rude attendant

I was eating my dinner after it was cooked, and I went to throw a spoon full of veggies in my mouth when I realized that the Carrot I thought may have burnt or something was in fact not a carrot at all but it was too late I had the thing in my mouth, spit it out and It was a beetle. I know It wasn't from with in my home I live in upstate new York and it was -9 most the day as it has been for a while real cold. It was the first bug I have seen in a while since winter kicked off. plus this beetle doesn't look like one I have ever seen in my area before. I have Pictures and hope to be reached some time soon, I have submitted a complaint to the pricechopper website and I also gave the code at the bottom of the back side of the bag. [protected].

On Monday, August 17th, 2015, I did my weekly grocery shopping at the new Market Bistro in Clifton Park, NY. I spent $180.00. My mom also shopped that day spending $125.00. Two days later I'm reading the Gazette and see a three coupons, $5.00 off if you spend $40.00, and two coupons that would double any mfr. coupon you may have. They had exp. dates of 8/22/15. I called the store and placed the complaint that these coupons should be included in the weekly flyer and I felt it's deceitful to the customer like myself who spent approx. $200 weekly that I have to come upon a random coupon in a newspaper. The store did give me the $5.00 back as well as my Mom but I shouldn't have had to make a second trip back. My complaint is all coupons should be made available to all customers in the weekly flyers. It's deceitful otherwise to all shoppers. Not everyone gets a newspaper.

I purchased a roaster chicken yesterday and went to wash and prepare for supper today. Unfortunately I spent $10.19 on this chicken and when taken from package started to pull the gizzards out. I was surprised to find the gixxards all yellowish brown and then found out why the gull had been left in with the gizzards even though it was detatched from the liver it was left in with them. I was the chicken out and it looked okey on the inside and it smelled okey so I am going to cook it and hopefully it doesn't make us sick. This is what I had for supper so I don't have much of a choice other then trying it. The gizzards though I had to completely throw out and these are part of my husbands favorite parts. I am very upset that this has happened for you see I would take it back to the store but we only have one vehicle and thus no way to get there and also even if I did have a vehicle I can't see well enough to drive there. We live 10 miles from the store go shopping once a week on my husbands lunch hour and that has to be it for he has no other time to take me. I appreciate your listening to my complaint but I think someone needs to be more careful. Hopefully the chicken is okey and it is eatable but will have to wait and hope for the best. Sincerely Susan M. Warner

Trying to buy flowers at price chopper in Bristol Ct, because of broken liquid soap on the floor I fall and couldnt breathe from pain, none of the "associates" tried to help me get up. ThankS to some costumers after 15 min I pulled myself together and filled out a report as the procedure goes, they send it to the headquarters and told me to wait. I recived a letter from them that wanted more details and the hospital report, that i had to go because my whole spine moved from me falling on my bottom, and i stayed two weeks on painkillers, lond story short, after six months of waiting and the hospital wanted me to pay the bill, i called price chopper and they had the guts to tell me that the floor wasnt dirty, no one witnessed the fall although the store's shift manager was there, and the store is not reliable for what happened, they don't want to release the report and told me that do whatever you want, we dont care. no security cameras can be released and no report, store policy. . . i have never felt more insulted and abused from such people (Chris Mara) . i am not trying to sue and make money, i just wanted them to pay the hospital bill, because i have no insurance and i am stuck with 1500 $ to pay. . . Shame on Price chopper. . and the who represent them. . . ! shame shame shame

I held a position at Glenmont store #196 for several years as a seafood clerk. While there I was made aware of a pending law suite against PC. The law suite was pending and at the latter stages. A woman named Shirly Daigle was claiming that she was hurt at one of the Price Choppers in the Albany area. She was seeking close to $200, 000.oo in damages for an alleged shoulder injury. After a discussion with PC's legal dept. I was able to obtain a couple of videos that clearly showed the claimant was not injured at all. I brought these to the legal dept. and they proceeded to use these videos as evidence in court. It turns out that the reason PC won the suite was because of the videos I supplied. It angers me that Price Chopper and it's management would not even give credit where credit is due. Thanks again PC
Dave Bailey

My family and I have been shopping at the l/placid store from the time it opened! Met many golubs on opening day! I have never ever repeat never ever had a problem with price chopper store/emplyees/food etc etc until now! I bought a case of p/c golden sweet corn whole kernel 12-15.25 oz. Upc [protected] 4. Bottom of the can iopu081 b 12:49 3656 wkc and it was a horrible smell of tin and tasted like eating a tin can! Tried several cans but all smelled but several were worse then others. My husband's favorite vegatable was corn whole kernal/cream/cob you cook it and he'll eat it but unfortunately even when I buy name brands he refuses to eat it saying he still can't stop remembering the smell. I will await your response to this and how you will correct this and make it right. Thank you for your attention to this matter. Carole woolridge jan 29th at 5:39pm.

I waited at the Deli Counter for almost 1/2 hour. When it was finally my turn I ordered 1 lb sharp chedder cheese. she started to slice it on the same slicer she just used for Ham. I asked if she could use a different slicer. She said no they were clsoing at that was the only clean slicing machine. That is disgusting. I walked away.

I was shopping in Williamstown, MA, Wed, 052511, I wanted to put the items I purchased, on another advantage card. When I went to pay, the computer said the check and card did not match! I gave the teller the card, and wanted credit to go to that card. I was not allowed to do that. I can understand the security checks for use of cards, I was not trying to missuse the card or do anything illegal, I believe this check on use of the card is bogus! I showed her my ID, advantage card, and was still not able to use the other card! I spend about $1500.00 a mounth at price chopper, and have for 37 years! I might have to shop at Wall mart, and Hannaford now! VERY UNHAPPY! James A. Higby II Saratoga, NY. [protected]

I was in the West Lebanon store yesterday. First of all I brought my coupon with me to purchase the coke product for $1.88 with my coupon! When I read the ad on the product it said in big bright red letters that coke was $1.88 with coupon and that the limit was 6. So that leads me to believe that as long as I had my coupon I would be able to purchase 6 coke 12 packs and get them for $1.88, oh no, don't bother. It was good for one! The rest were $3.99 a piece! Very misleading, as a thrifty shopper I should have known better...And, the girl at the register not only didn't know how to look up the right product and tried charging me for "white sweet potatoes" instead of "long white potatoes" she was very nasty when I told her the mistake. Don't you think the people at the register should have a clue about what they have on special? This is just another reason why I choose to shop at Market Basket!

Teresa Golding, Ascutney, Vermont

I was at Price Chopper this past weekend. When you walk in the door (next to the floral department) they have that big wall of sale items. This day they had cereal, 4 boxes for $5. Great deal, right. There were 6 different kinds there to choose from so I picked out 4 boxes and continued on. My daughter decided to get some as well so she went to the wall. She, being sharper than I, read the fine print on the sale sign. Out of the 6 different kinds of cereal displayed only 4 of them were on sale. I thought this can't be true, why would they display the kind that wasn't on sale with the sale brands. So, I went to the customer service desk to verify that my daughter was being illogical. The girl behind the counter wasn't sure so she paged someone. As we were waiting for a return call the store manager walked by so she asked him. To my surprise, he said that, in fact, only 4 of the brands were on sale. I asked why he would display the others with the sale items if they weren't on sale. His exact reply was "because that's the way our marketing department told us to do it." Hmm. Really? Sounds like deceptive advertising to me? Blatant deception! This is not the first time this has happened at Price Chopper. I have noticed it many times in the past but I always gave them the benefit of the doubt. I grabbed the wrong item, they were stocked incorrectly, things like that. But, this day, I was flat out told that they purposely display the items in a way that, in my opinion, is deceitful. They are expecting shoppers to do exactly what I did, assume that an item is on sale because it is mixed in with the sale items. Most of the time I never even look at my receipt. I assume, again, that they are being honest. That was my mistake. But it's one mistake that I will not repeat. Not only will I NEVER shop at Price Chopper again, but I am also reporting this, along with the photos I took, to the Attorney General, the Better Business Bureau, Consumer Affairs, and any other organization I can find that might be able to put an end to this deceptive practice. Of course, this is only MY OPINION.