Premier Bathrooms USA Complaints & Reviews - Terrible experience

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Premier Bathrooms USA

Posted: 2008-12-03 by Tina Ottiz

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Terrible experience

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Company information:
Premier Bathrooms USA
United States
premier-bathrooms.com

My parents wanted to purchase a walk in bathtub from Premier Bathrooms U.S.A., Inc. They paid a deposit of $3000.00. They decided to cancel the order. They notified the company and their salesperson, requesting their deposit be refunded. For 2 months they have been given the run around, and finally received a letter stating that their deposit will not be refunded. They were given no explanation.

I have done considerable research on this company and have found that this is common practice for them. It is a shame that our elderly are taken advantage of by a company that is endorsed by Ed McMahon.

Please alert everyone not to do business with this company.

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United States

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7th of Dec, 2009 by

tashalv

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I have experienced the exact thing. My parents who are in their late 70's were to move into our home by the spring time. My siblings decided not the get the bathtub. The salesman that came out to our home on Friday and was informed that there was to be a meeting among the family and that the decision would be made on that Sunday. Mr. Marty Segal inform us to contact Mr. Nick Zullo to give him the decision of the family. I left messages with Mr. Zullo on Sunday, then again on Monday and finally on Thursday to inform him that it was a "no" to the bathtub. I could not get in touch with him or he did not return my calls. I contacted office and informed them that I did not want the tub and I would like my money back as expeditiously as they took it. I could not talk to anyone who could assist me. I talked to so many people that I lost track of who I had already spoke with. I still have not spoke with Mr. Jerry Reda who is the regional manager for the east coast. The last person who was in accounting informed me that she would contact me by 5pm; I hope that I will not be holding my breath. The only person that called me back was Nicole who is an scheduling agent. Everyone else said that they would call me back, but have not.

I am still waiting.