Complaint Rating:

Company information:
Preferred Homecare
Mesa, Arizona
United States

I recieved a oxygen unit from this company due to a sleeping disorder. When the technician delivered the unit, I was in bed sick. I advised the technician that I would be recieving a medical retirement at the end of the month and my insurance coverage would expire. The technician said don't worry your equipment is already paid in full. she then handed me a reciept which indicated a zero balance with zero balance on all the attachments to the unit.(I still have the receipt). Approximately 11 months later, I receive a bill for over $2, 700.00 from prefereed Homecare. I called and spoke to a female representative. I was told not to worry, the bill was submitted wrong. I received a second bill for the same amount one month later. When I called this time, I was told that my insurance expired and I owed the amount billed. When I explained that I have a receipt with a zero balance, I was told that Preferred Homecare does not disclose prices to the customer on billing receipts, they write zero balance on all the delivery receipts. They did lower the bill to $1000.00 dollars and told me if I did not pay this amount they would ruin my credit. This company should be prosecuted for mail fraud. I would recommend that customers should be aware of Preferred Homecares unethical practices, especially the sickly people who can't read the fine print on the company delivery receipts. They will take advantage of you, Preferred Home Ripp Off Company. One of the billing supervisors Alexis was very nice and helpful, her is another story.