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Predicto.com Complaints - Predicto.com

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Predicto.com

Posted: 2009-07-02 by   Done
Predicto.com
Complaint Rating:  100 % with 1 votes
Company information:
Predicto.com
United States

I thought I was signing up for a job through craigslist.com. Recieved multiple text messages with PIN number to enter to receive results. Never received results but received unauthorized charges on cell phone from this website. Received first cell phone bill showing this charge. Called 800-360-0518. Spoke to a representative there and didn't get anywhere on how they actually started charging me, however, she did send a text after asking her to unsubscribe me from their service. I received the text stating I was unsubscribed and that I would no longer receive any charges. Will have to wait until next month to see if true but wanted to get the number out there for other people to try and make this stop.
Comments United States Unauthorized Charges
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 123 days ago by   Customer Care 0 Votes
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word ”HELP” to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.

Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 654654 or call Customer Service or go to http://predicto.com/support.

We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.

Sincerely,

Customer Service
PredictoMobile

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