repair
New garage door/electric openers installed 2 years ago, which went fine. Called to do a "tune-up". Installer tells my spouse the brackets they installed are crap; having lots of problems with them. For $45, he'll put better ones in. I arrive home as work is being done and ask about 10 year warranty. Told if he just adjusts the original brackets, they'll be out of line in a few days, but that's all that's covered under warranty. I decide to call the Office. Barry says he doesn't want to be in the middle. I say he's not, because I'm calling the Office, but learn that Harry (Franchise Owner) is not in. In the minute I'm on hold, Barry removes the bracket, reattaches the defective one, and drives out of there (after threatening to call police because "I'm holding him there against his will" even though he could get his truck out anyway). Harry never returns call, so I call next day. He tells me that he instructs his workers to leave when customer is dissatisfied. He disagrees with Barry's representation that original brackets are of poor durability and quality and that the quoted price wasn't really for the brackets but for the service call. I tell him that wasn't what Barry said; in any event, I'd been quoted $29.95 for service call plus whatever parts might need to be used. Doesn't care that he'll lose me as a customer. So be it. But be warned. I think they are running a "scam" telling you an original product is bad and they can replace it with a better one but for a cost (whether modest or expensive). Worse though is that they don't care about customer satisfaction.
Selling us something we did not need
We had a new garage door installed and we also purchased new remote openers to be programmed as well. The "tech" they sent out to program the remotes insisted that the remotes didn't work because the sensor or transmitter in garage door opener was broken and that we needed a new one for the price of $350-600 after just spending $750 with the company. He...
Read full review of Precision Door Service and 18 commentsRip off
We used Precision Door Service in Scottsdale, Arizona, about three weeks ago. The price started at $89.00 and went up three times to $433.20.
The next day we called because the door did not work. They wanted to charge us a service fee to come out and look at the door. This was the next day after their work was to be guaranteed. Once they did show up after arguing about the service charge they wanted another $150.00 to fix the sensors on the door their technician broke.
Do not use these people they have other complaints from a past employee and they convinced us they do good work after we mentioned we saw a bad rating on line. Do not believe anything they say.
Our garage door is still broken and we complained to the BBB and the company still would not fix our garage door.
Fix the garage door by honoring your work. Admit when your wrong and be fair to your customers. The General Manager really needs a course in customer service.
Thanks to web-sites like this we as consumers can warn each other about bad business people.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had an interaction with one of their garage door consultants about purchasing a garage door from them and letting them install it but from our conversation in which the consultant was telling me the CUSTOMER what they were going to do against my, the CUSTOMER'S WISHES, as if I had no say in the matter. Today I still have them in the mix to install my garage door, at least until I read some of these negative customer comments which I had to search the internet for because they don't have them on their website that I found. Even when I was talking to the consultant they were very condescending and told me what I couldn't have that I would have paid for. I'll probably not use them or recommend them to anyone I know.
Lousy their work is only warranted for 30 days.
Terrible experience
Consumers please be aware of Precision Overhead Garage Door Service in NJ. I was fortunate to have noted the other complaints against this company in other states & was able to avert having to pay over double for a simple job replacing springs & pulleys on my garage door. He wanted to charge me $476.00 which included $70 off for the service call. It sounded...
Read full review of Precision Door Service and 33 commentsOverview of Precision Door Service complaint handling
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Precision Door Service headquarters2395 South Washington Ave., Suite 5, Titusville, Florida, 32780, United States
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Do not feel like you are alone this company is notorious for deception it seems no matter where you go, and as for customer service I have heard nothing but nightmares and complaints about it.
And be warned they do not care, you are considered just a spec of dust, they pay big money for advertising to make sure that there will be plenty more suckers for them to take advantage of.
The standard philosophy is this:
The average person lives in a home" seven to ten years", the average life span of a spring is five to seven years (primary money maker)or gear set for an operator or typical garage door that never gets serviced all have about the same shelf life before a company needs to be called.
so if you get a repair from them and pay for the lifetime warranty on anyof these things they rely on:
1. you will probably move before the warranty is ever needed thus voiding the warranty.
2. you must have your door, operator, ect. serviced by them every year to keep the warranty current. which they know will not likely happen thus again voiding the warranty.
3. they will never ever refund any money ever, i have talked to several customers that had viable reasons and could not get a refund.
4. if you signed the reciept for the work that was done by the tech and call two weeks later because you see that a hinge was cracked but was not replaced by the tech they will charge you all over again and say that you approved the work so it must have happend after the work was done. and no remorse or concern.
5. they will turn down service to any customer that has a problem or complaint and ignore you from that point on, they only want to work with people that have no idea and are willing to pay the exorbent prices.