Complaint Rating:

Company information:
PowerTea
P.O. Box 1158
Pleasant Grove, Utah
United States
www.powertea.com

They send you an e-mail advertising a free bottle of their product so I did it. Unfortunately it's not free at all!! They get your credit card number to process the "free offer" and your sucked in for $59.90. Nowhere do they advertise the price -but it's too late. When I got the second bottle a few weeks later and a bill, I called up to cancel. I didn't know I was getting a second bottle. Stupid me! But your only entitled to one refund on one bottle. When my credit card showed another $59.90 charge, I called again to explain they double billed me. But they said I was being charged for the first "free" bottle because I didn't return it within 14 days. They said it was spelled out in the terms of agreement. That is a joke! You have to click on Terms and Agreement in small print at the bottom of the page and read microscopic print that I realized that this is real scam. After calling them pleading with two separate customer service reps about their unfair practice of not stating clearly what you were getting and I deserved some sort of refund. Well - Forget it! Both said there is nothing they can do in a very cold tone and it was all spelled out. Legally they had their ass covered but this clearly is criminal practice of getting people sucked into there so called "free" product. I was just one of probably millions of e-mails that this company is sending out across the internet and I got caught. I wonder how many more got caught too! Something should be done to stop this type of advertising and business practice and I will do whatever I have to fight these people for the principal of it alone. I'm reporting this to the Better Business Bureau and if I get any satisfaction in stopping these crooks it will be worth it. Also, the product contains an ingredient that is not good for you according to doctors. So the product is misleading the public.