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www.CSInfoSite.com Complaints - £49.90 taken from my bank without my consent!

Review all www.CSInfoSite.com complaints

www.CSInfoSite.com

Posted: 2008-01-13 by Lyn Matthews [send email]
£49.90 taken from my bank without my consent!
Complaint Rating:  100 % with 2 votes
Company information:
www.CsInfoSite.com
United Kingdom
www.CsInfoSite.com

I searched for ITunes on google and got this site called emusic. As an inexperienced user I thought this was part of ITunes. They promised 25 free songs download to all new customers. They were a rubbish site with no known songs and they have taken £49.90 from my bank without my consent. They said they needed these details to verify the user only as it was a free trial..

This is the e-mail I have sent to this company: -

Grand total: 49,9 £ GBP

The amount above has been taken from my account without my consent. Your statement said that the credit card details were only taken for the free trial to verify the user. Now I find you have taken £49.90 without my consent. I require this amount to be refunded immediately. This matter will be referred to the police. Lyn Matthews.



This has never happened to me before and this is a huge amount of money for nothing!!! Google must close this fraudulent site down, otherwise I shall cease to use google as a valued search engine.

Lyn Matthews,
Oxford.
Comments United Kingdom Unauthorized Charges
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Comments

127 days ago by Web Support [send email]
Hi there,
I would just like to clear up that it is impossible for an account to be created for you with out manually putting in your billing address, name, credit card number, including the expiry date and CVV code. Before processing an order, your purchase details are listed and you must then click on submit in order finalize the purchase without clicking on submit, your order will not go through. Unless your card was stolen, your order could not have been made with out your knowledge. If you have any concerns please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account, ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880

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