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1.5 290 Reviews

Pottery Barn Complaints Summary

33 Resolved
245 Unresolved
Our verdict: With Pottery Barn's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pottery Barn reviews & complaints 290

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1:43 am EDT
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Pottery Barn pottery barn~ horrible quality and service

We had our designer order a couch for us through Pottery Barn February 12, 2015. It was supposed to arrive somewhere between 8-10 weeks. It was finally delivered August 4th. (25 weeks) I was told by my designer that she and her assistant had called over 20 times waiting on hold forever each time. She finally asked to speak to a supervisor and got a person who gave us a 20% discount for the delay. We were told to call her personally anytime and if we decided to purchase from Pottery Barn again a steep discount was promised. After have the couch a week our son sat on it and we all heard a very loud crack from underneath the sofa. (Our son is not a large person.) We lifted up the sofa and felt two areas under the black fabric that were poking out. We immediately notified our designer and she came over to check it out. See attached photos: She called the women in customer service (who said to call her anytime) left several voice mail messages and never heard back from her. When she did speak to someone else in customer service she was directed to the furniture repair department. There is only an email address for furniture repair. No phone number. There was an instant message that said they would get back to us within 5-7 days. That was Sept. 30, 2015. No return email.

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11:13 pm EDT

Pottery Barn furniture delivery

Order bed frame, headboarrd, footboard back inn June 2015. Delivery promised late August. Got call saying was to be dlivered, they cancllled on the day of delivery. "your item didn't get to the wharehouse in time" meaning they are scheduling deliveries BEFORE they know where the good are. PS: had given away our original bed by now! Went thru 2 more scheduled deliveries before PART of the bed showed up; could not use it without the headboard. Then another delivery for the missinng headboard, now it was assembled (with MY tools since they had none on the truck!) and it was manufactured inncorrectly so they took it away on ANOTHE trip Today (October 18) they no-showed (making this the 3rd no show/cancllation and probably 6th 'committed' delivery. BTW: affter teh FIRST screw up, we called Corporate HQ, which usually works for normal companies who care about custoemr serrvice, but in Pottery barn's case (William Sonoma is the parrent company and who our assigned 'problem resolver' worked for) the person they assigned to resolve it basically talked a good game but did nothing. We asked for a real executive reposnible for deliveries call us. They committed to do that and no one has EVER called. Our local store has tried to fix things but seem powerless. We will never order from PB or it's parent Williams Sonoma ever again. if anyone from PB or WS wants to coontact us, refference order # [protected]

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1:03 pm EDT

Pottery Barn robbery

I made a purchase of $148.21 and used $125 credit card rewards. An item I purchased was rusty so I returned it, and should have received a credit of $42.04. When my bill arrived the $125 rewards credit was not applied and the returned item credit was not on there. I called and was told the $125 credit had been applied THE DAY AFTER MY BILL WAS SENT and the merchandise return was probably still being processed. I called a couple weeks later, as instructed on the first call AND THE RERURN MERCHANDISE STILL HAD NOT BEEN CREDITED. I said I had a refund coming and was not going to pay because the return would cover it. The rep I talked with said not to pay anything because the credit should be showing up any day. Well...it was applied THE DAY AFTER MY BILL CLOSED. I was charged a fee for not paying. When I called I was switched between the credit card people and pottery barn customer rep. I was told my charge card had not been credited because they sent a merchandise credit "gift card". I said I wanted the credit on the charge...that would take 7-10 days. I was then refered back to the credit people and instructed to tell them I did not owe anything. I said that made no sense that Pottery Barn needed to tell them I owed nothing to which she replied "I can't do that."
Customer service beyond poor. Once this mess is straightened out I am canceling my credit card and NEVER SHOPPING AT THIS STore AGAIN.

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12:08 pm EDT

Pottery Barn customer service

I purchased bedding for my child for his birthday on August 6th and was ensured that it would be delivered by August 17th for his birthday. Because it had not been delivered by the 14th, I called to inquire about the delivery date. It was told that the warehouse "messed up" and that they would promise that it could still be delivered by my son's birthday. No merchandise was delivered on his birthday and was told it would be an additional 2-3 days. I again called customer service and was told that my order could not be found despite it being withdrawn from my account on 8/7. I will never order any products from Pottery Barn again due to the negligence on their end.

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8:43 pm EDT

Pottery Barn didn't do what they promised

We were renovating a room by redoing everything including paint, flooring, lighting, furniture, bedding and curtain. We planned to get a complete bedroom set which would cost more than $5, 000. We went to every pottery barn store in our area but couldn't find any display of the line we wanted. We had flooring and fabric samples and paint chips in hand and we were willing to settle for a swatch to complete the design. We went to their website to order the wood swatch (which costs $25) but they didn't have the antique white which was used for that line of furniture. We contacted the customer service. They promised to send the swatch so we waited. It never came. We contacted them again and the same pattern repeated, empty promises, never delivered. Finally our contractor couldn't waited any longer so he took on other projects and left and we were still waiting for the swatch. When I finally realized that it would never arrive I questioned them, I got an "apology" and a promise for "future improvement". They didn't offer to make up for it by sending it now, they never mentioned why it was never sent and why they repeatedly told me they would send it.

First of all I don't understand how they expect to sell any furniture without a display and not even a wood swatch, and we are talking about over $5, 000 worth of furniture. Secondly if they didn't plan to send the swatch at all why not telling us outright so we didn't have to waste all this time waiting for it and could look for alternatives. When I questioned them about this they stopped the communication completely!

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3:51 pm EDT

Pottery Barn rude staff

Do not shop at the Pottery barn in Henderson Nevada, the sales associate Alice is rude and has no manners! The manager Trinia gets upset if you are given a great price for floor samples by another manager and then wants to take it away from you and tells you " do you want to buy it for retail?" Both of them have bad attitudes and if it were not for loyal customers to Pottery Barn like myself and others they would NOT have jobs!

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11:22 pm EDT

Pottery Barn using reward

My husband and I decided to invest in a good quality leather sofa and two recliners. They were ordered and delivered without any major issue. At that time, we opened a Pottery Barn Credit Card account so that we may utilize the awards program. After the order was complete, we had $650 of reward money to spend. I ordered an item on the last day of the rewards certificate. However, because the agent that took my order on the phone forgot to put my reward certificate information in the system, I did not receive the $650 credit. I spent many hours and phone calls explaining this to them, but they refused to give me the rewards money to apply to my new order. I have emailed them as well. Pottery Barn does respond, but only to apologize that Pottery Barn Representative on the phone neglected to apply my certificate. Very disappointing that such a solid company would do that!

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LisaKB
Marlton, US
Jan 27, 2010 8:50 pm EST

34 dollars to ship a bed spread and bed skirt, is Pottery Barn crazy! Worse yet I called the 800 number three times to get off the email list and 3 weeks later it hasn't happened. They did not even return my email! Some customer service.

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, IN
Apr 24, 2015 12:21 pm EDT

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Apr 24, 2015 12:21 pm EDT

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12:11 pm EDT

Pottery Barn furniture order

My wife and I ordered 2 custom couches from a Dallas Texas store - after the due date came and went (without any contact from PB) we finally had to call them. We went through several dates (all of which were missed). When they finally admitted they had no idea when (or if) we'd get our couches, we cancelled and went elsewhere. To make matters far worse, they now insist that I received a couch and are trying to bill me for one of the couches - that we never received. Bottom Line - if you cannot walk out of the store with it, PB cannot be trusted. They still can't get the billing issue corrected because the Order Department doesn't talk to Customer Service, who doesn't talk to Billing. Wow! Terrible Experience All Around!

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8:10 pm EDT

Pottery Barn defective item/horrible shipping time

We placed an order on January 19, 2015 for an oversized anywhere chair with slipcover. We received the item over two months later (today) on March 25, 2015. When I assembled the chair and upon further inspection, I noticed that the right piping on the armrest has a ripped seam with the thread coming out.

Today, March 25, 2015, I contacted customer service representative Sarah about what can be done to resolve this. My daughter wants the same exact slipcover but was informed that the slipcover has a JUNE 10, 2015 estimated shipping time. I do not think we deserve to wait almost half a year (nearly 5 months) to have our order fulfilled. Also, what would we do with the foam pieces without a cover? They are not usable without a slipcover.

I asked Sarah to connect me to a supervisor but she transferred me to a gentleman named Scott who was not a supervisor. This has been really disappointing as this gift was for my 4 year old daughter who does not understand why your company would do this to us and make us wait so long. I am truly appalled by your company's way of rectifying the situation (with no offense to Scott since he tried his best).

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11:32 am EST

Pottery Barn avoid pottery barn - mismanaged/incompetent

My wife and I ordered a bed frame from Pottery Barn. We were told that the bed frame would take 8-10 weeks to be delivered from the purchase date. After the ten weeks had elapsed, the Pottery Barn delivery team called us to schedule a delivery. My wife and I took off work to help the delivery folks set up the bed frame in our home. We received a call on our first scheduled delivery date that our bed frame was not placed on the delivery truck, and that the Pottery Barn team would need to schedule another delivery date. My wife and I again took off work on the next scheduled delivery date. The Pottery Barn delivery team arrived at our home with two rather small boxes. We asked the delivery folks before they entered our home whether this was the entire bed as it seemed rather small compared to what we had been expecting. They insisted that it was the entire bed frame. As we expected however, the Pottery Barn folks only brought part of the bed frame - neither the head board nor the canopy structure made it to our home. In addition, we had to provide the delivery folks with booties and tools in order to open the box in our home to verify that what was contained in the two boxes wasn't the entire frame we ordered. In addition, if we hadn't stopped the delivery team from entering our home without booties, they were also were prepared to track snow and mud into our home where the floors had recently been finished. After taking off work a second time, and still not bed frame, my wife and I were dissatisfied and called customer service.

To say that that Pottery Barn's customer service team was helpful is a serious overstatement. The Pottery Barn team's initial solution was to have us wait another ten weeks for another bed frame to be delivered. What comfort did we have that the Pottery Barn team could get it right the third or fourth time around? Who is checking the inventory at Pottery Barn to assure that two small boxes contain what is a rather large piece of furniture? Why doesn't the delivery team have the proper tools and booties to use for their delivery runs? These are all signs of a very weak process that shows serious signs of mismanagement.

We were not satisfied with Pottery Barn's customer service solution, which was to have us wait another ten weeks for a new delivery. The Pottery Barn team then proceeded to provide us with a 20% discount on the cost of the bed frame. While the 20% discount on it's face seemed like a nice gesture, the reality was that because we waited so long for the bed frame, the current price of the bed frame was cheaper than the price we were paying with Pottery Barn's 20% discount. The logical solution was for Pottery Barn to grant us the current price of the bed frame. The Pottery Barn team repeatedly told us that they could not grant us the current price of the bed frame, because we purchased the bed frame about twelve weeks earlier, when the frame was at a higher price. We continued to scratch our heads because we didn't have any furniture, we had to wait another ten weeks (which is equivalent to starting the process from the begining) and they wanted us to pay more than the current price of the bed frame. In fact, the Pottery Barn team said that we could cancel our original order then go back to the store and reorder if we wanted the current price of the frame. The Pottery Barn customer service team agree that their solution was "dumb", however they were following corporate policy. A corporate policy should create the roadmap and framework for how a company should handle it's day-to-day affairs, however, a corporate policy is only as useful as the folks who know how to implement it and adapt it to a situation - otherwise you run into these backwards solutions that leave a customer further dissatisfied.

I wish the Pottery Barn experience ended there. We canceled our order on the same day that Pottery Barn failed to deliver the furniture and adequately address the issue. When we called Pottery Barn customer service today to ask the status of our refund, which was nearly $1, 700, the customer service team surprisingly said that the order was never cancelled. We then redialed and spoke to another representative, who said the refund should appear in our account by Friday.

The Company has serious weaknesses on multiple levels . We hope the Pottery Barn team can learn from this experience so as to help future customers avoid similar complaints.

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Jared Holforty
, US
Dec 04, 2015 4:01 pm EST

I had almost the exact experience. They shipped us a Cal king headboard one week and then a king footboard the next week. Which did not make sense since it was a special order. I received the wrong bed in August and I am still waiting for my $1800 refund!

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Pissed at Pottery Barn
, US
Oct 18, 2015 11:00 pm EDT

we are in te middle of an identical situation; they no showed today (3rd or 4th time) after repeated promises, etc. We called Corporate HQ when they messed up the first delivery (same story as above: "10 more weeks!") and teh person they assigned to resolve it basically talked a good game but did nothing. Our local store has tried to fix things but seem pwerless. We will nver order from PB or it's parent Williams Sonoma ever again.
if anyone from PB or WS wants to coontact us, refference order # [protected]

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1:50 pm EST
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Pottery Barn suck in fulfillment

No communication! I placed an order for the holidays on 12/4/2014.. today is 12/19/2014, customer service cannot offer any assistance on why my product is stuck in fulfillment nor can they call anyone in the warehouse on why its not shipped... I asked for a supervisor and was told "NO ONE CAN HELP ME"! really?

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8:11 pm EST
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Pottery Barn customer relations

"I have placed many orders with Pottery Barn before, and this issue happened just recently in the last month.

I have a few items in the cart and I was waiting on a good sale with emailed promotional coupons.
After trying out a coupon to see if it applied and clicking remove coupon my order would automatically be submitted.

After calling up to cancel the order that I did not submit, Pottery Barn Customer service would tell me I had to wait 24 hours before they can cancel my order and it would be canceled. ( which later I was told they have the ability to actually submit for cancelation but the rep. lied)

So, the next day I would call in to cancel and they said everything was in and if an item ships i can call in to re-route back to Potterybarn. Which ended up happening but when i called the next day saying a package shipped already that the re-route was no longer an option. Also that because my item which i didn't place in the first place is not refundable at this point, because it was a monogrammed item.

I have purchased thousands of dollars in merchandise from Pottery Barn just the last few months but their customer service, rules and systems are poor at best these days. Misinformation and screwy website submitting orders when I click remove coupon.

Say goodbye to a long time customer."

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1:50 pm EDT
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Pottery Barn finish doesn't hold up

I purchased a Pottery Barn Chatham Outdoor Patio Set just a little over 2 years ago. This set is kept in a protected patio area and cleaned only with a damp cloth, yet the finish on this set is in very bad shape. I made contact with PB a few months back, and have received only a run around. Pottery Barn does not stand behind a product that is over 30 days old. I have received nothing in the way of any credit to my original purchase. Buyer beware of any purchase you make with Pottery Barn!

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JKWilliams
, US
Sep 24, 2014 5:17 pm EDT

In my experience, the last thing PB is interested in doing is anything in the way shape or form of a refund or exchange. Paid $130 for a chair that broke apart in less than 6 weeks. Nada. Completely ignored me. 2 years? Consider yourself lucky.

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5:41 pm EDT
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Pottery Barn poor delivery service

If you live on the East Coast and order something through Pottery Barn that requires 'White Glove' delivery, the item will arrive 5-6 weeks late, you will spend 4-5 hours on the phone trying to identify where the item is located, it will not be truly trackable, and the delivery service will not be proactive, they will literally 'drop' the items in your garage leaving pieces broken and will leave you with all of the heavy duty packaging material (e.g. 3 ft x 6 ft iron boxes) to dispose of.

The customer service team will be very nice and encouraging, but the bottom line is that they don't know how all of the pieces work, they have very little control and they are working with what seem to be antiquated systems.

It may be more expensive to purchase from a local mom and pop store, but I highly recommend doing so. In the end, given the time, expense and worry associated with ordering a PB item, it is worth it to purchase from a local shop.

We ordered two chandeliers through Pottery Barn. Two days later we received an email stating that the item is "on its way." Two weeks later I decided to check with PB. After spending 30 minutes on hold in two different queues, a very nice person answered my call. She stated that items ship from go to a NJ hub, but that some items are not "checked in" to the NJ hub. There is no tracking number, it's simply a guy on a truck who starts in CA and ends on the East Coast and stops for up to a week at a time in different cities. Once it leaves the NJ hub it goes to a local delivery service. This can be hit or miss. My item sat with the delivery company for over two weeks. It took me to be proactive, call the delivery service and find the item. Once found, the scheduling I found to be just fine. However, when the item was delivered several crystals fell off during the unpacking process...one actually rolled to corner of my garage. I found it the next day, broken. The delivery folks are in a rush to get the item dropped and your signature so that they can move onto the next job. The delivery folks told me that once I unhinged my chandelier from its 3 1/2 foot tall metal cage, they would come and pick up the cage at no cost. Getting the chandelier out of the cage took my electrician 1/2 hour, but I must say it was very well wrapped. You guessed it, when I called to have the cage removed, the delivery company...Purnell...claimed that this was not "their policy." and that I was just stuck with it. I asked to speak with a manager and that was denied.

So, the price might be cheap at PB, but you will pay for disposal fees, set up fees and other fees that you never would have anticipated. It's much easier and ultimately cheaper to buy locally.

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12:10 pm EST
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Pottery Barn backpack didn´t received

I made an order to Pottery Barn Teen extended by Fifty One, because it was an international order. The number of my order is [protected]. I ordered 2 backpacks (diferent types), 2 pencil case (diferent types), 1 Water bottle, and 1 Id pouch. I receveid an e-mail from PBteen saying that 1 backpack and 1 pencil case was out of stock. That´s ok. But, when i received i had a surprise. I received 3 packages, each one with 1 pencil case and 1 Id pouch. So, i received 3 pencil cases (same type) and 3 Id pouch (same type). I didn´t received the backpack, and the water bottle. In one of the three package was write that has a backpack with an id pouch, and in the other two was write that has 1 Id pouch and 1 pencil case in each one. But I didn´t receive the backpack! In this package was another pencil case, and 1 id pouch. I sent them 4 or 5 e-mails telling them what happening, but they just told that they sent the backpack in one of those packages, and after that they didn´t answer me anymore. I took pictures and sent them, but they didn´t answer me. The 3 packages was write that they weights 3 lbs. How all the 3 weigths 3 lbs if in one has 1 backpack an 1 id pouch (how they told)? The 3 weights the same 3 lbs because in each one package was with 1 pencil case and 1 id pouch. I DIDN´T RECEIVE THE BACKPACK. I´m not complaining about the water bottle because i didn´t pay for it. But i payed for the backpack! I took photos from the paper of the 3 packages showing them the same weights, but they didn´t care. I´m very disapointed because they didn´t believe in me. They are thinking that i´m lying. And i´m not! Is just look the 3 invoices of DHL (i took photos and sent to them)that they will see that i really didn´t receive the backpack. I´m writting here because i´m very upset with PBteen because my daughter realy wants that backpack. Sorry about my english, i don´t know write well. Thanks! My e-mail is [protected]@hotmail.com

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12:00 pm EDT
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Pottery Barn they lost personalized comforter

My sons personalized comforter with his name started to fall apart. We contacted Pottery Barn and they sent a UPS box to have it picked up so that they could fix it. After a few days they called us and said that they couldn't fix it, but that we could either replace the item with a new different item or have the original sent back and they would pay us back if we found someone able to fix it. Since my sons comforter was now out of stock, and it was the only to match his room, we called them back to ask for ours back. Except now they have disposed of it, and its gone. So now were out of a comforter, that they were suppose to fix. Had we known that we were sending it back to them to be disposed of we would've never have sent it in the first place! Sooo Upset! Screw Pottery Barn. I will never do business with them and I will be sure to spread the word!

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7:15 pm EST
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Pottery Barn awful shipment, wrong furniture

They were supposed to deliver our section in early December, finally right before Christmas they delivered it and one section was missing because of "damage". THen they said we would have it the next Friday and they brought the wrong piece. Nobody knows anything, we paid good money for quality service and furniture, we are not getting that.

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6:59 pm EST
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Pottery Barn incomplete delivery nightmare

Pottery Barn Kids delivered bunk beds without the hardware in August 2010. It is now December of 2011 and they have yet to deliver the hardware--finally we asked for a full refund, and they complied. Then they gave our old address (from sixteen months ago) to their delivery/pickup company, so on the day we'd scheduled they went to our old home and called our old phone number when they couldn't find us. This is Pottery Barn's fault, which it has been since day one. We have spent roughy $10, 000 at PB and PBK in the last couple of years, and they would have gotten more money as our kids grew up and as we replaced furniture--now, I will obviously never buy another piece from them again. Terrible customer service, terrible response time (when we even got a response), and after over a year, still no usable bunk beds.

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9:46 pm EST

Pottery Barn liars and stealers

I love Pottery Barn’s furniture and when I finally had enough money to splurge, I did. I spoiled my youngest daughter with a brand new bed! It was $1000 and back ordered a month. I figured that was fine, she didn’t need it tomorrow. So we went home and got her room all set up to have a larger bed in place.

When the bed arrived in the warehouse the day after promised and I was told that it would be sent out the next day! Perfect! My daughter was so excited. After a week had gone by and still no bed I got worried. I waited another day or two just so that I didn’t jump the gun on it.

I called customer service to find out what is going on with the bed and why its still not in my daughter’s room yet. Well since it had been shipped from the warehouse but it couldn’t be tracked because of it being furniture. Now I find out that its going to take another 4-6 weeks before its delivered! Completely outrageous.

These fools are quick to do business and have beautiful furniture but they don’t ever expect to deliver it to you on time! I will never do Business with a shady company like Pottery Barn again! I might love the furniture but its no good if I can never use it!

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1:04 am EDT
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Pottery Barn not honoring a 20% off coupon

My wife and I purchased $200+ of lamps from Pottery Barn (100 miles from our home) on the weekend. On Monday, we received in the mail a Pottery Barn 20% off coupon. My wife called Pottery Barn to see if they would honor the discount on the lamps (also wondering why the sales clerk didn't mention the 20% discount was coming up). They would NOT honor it, unless we brought back the lamps to return them. Then re-purchase the lamps using the coupon! Target, Kohl's, Macy's and probably a dozen or more other large stores would honor such a deal. Why not Pottery Barn? Service like this, certainly won't bring return customers - especially during this recession. Public beware!

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Mrknowitall
Philadelphia, US
Oct 28, 2011 4:35 pm EDT

Narcicism at its best. They told you how you can reference them, you don't want to do what they say, then cry like a two year old spoiled brat. Are you really that much of an idiot to think that the sales clerk in a chain store that the corporate office is mailing out coupons? It you want the discount, take them out of your trailer, jump on the Greyhound bus, and return them.

Pottery Barn Customer Reviews Overview

Pottery Barn is a popular home decor and furniture retailer that has been in business for over 70 years. The company offers a wide range of products, including furniture, bedding, lighting, rugs, and more. Pottery Barn has received generally positive reviews from customers, with many praising the quality and style of their products.

One of the most commonly cited positive points about Pottery Barn is the quality of their products. Many customers have noted that their furniture and home decor items are well-made and durable, with some even reporting that they have lasted for years. Additionally, many customers appreciate the stylish and on-trend designs that Pottery Barn offers, which can help to elevate the look of any home.

Another positive aspect of Pottery Barn is their customer service. Many customers have reported positive experiences with the company's customer service team, noting that they are helpful, responsive, and willing to go above and beyond to resolve any issues or concerns.

In terms of negative reviews, some customers have reported issues with shipping and delivery. Some have noted that their items took longer than expected to arrive, while others have reported damaged or missing items upon delivery. However, these negative reviews are relatively rare compared to the overall positive feedback that Pottery Barn has received.

Overall, Pottery Barn is a well-regarded home decor and furniture retailer that offers high-quality products and excellent customer service. While there may be some issues with shipping and delivery, the vast majority of customers have had positive experiences with the company.

Pottery Barn In-depth Review

Website Design and User Experience: The website design of Pottery Barn is sleek and user-friendly. The layout is clean and organized, making it easy to navigate through the different categories and find what you're looking for. The search function is efficient and provides accurate results. Overall, the user experience on the website is smooth and enjoyable.

Product Range and Quality: Pottery Barn offers a wide range of products for every room in your home. From furniture to decor items, their selection is extensive and diverse. The quality of their products is exceptional, with attention to detail and craftsmanship evident in each piece. Whether you're looking for modern or traditional styles, Pottery Barn has something to suit every taste.

Pricing and Value for Money: While Pottery Barn's products may be on the higher end of the price spectrum, the quality and durability justify the cost. The value for money is excellent, as their products are built to last and maintain their aesthetic appeal over time. Additionally, Pottery Barn frequently offers promotions and discounts, making their products more affordable for budget-conscious shoppers.

Customer Service and Support: Pottery Barn's customer service is top-notch. Their representatives are knowledgeable, friendly, and always ready to assist with any inquiries or concerns. They provide prompt responses to emails and are easily reachable via phone. Pottery Barn values their customers and goes above and beyond to ensure their satisfaction.

Shipping and Delivery: Pottery Barn offers reliable and efficient shipping services. They provide accurate tracking information, allowing customers to monitor the progress of their orders. The packaging is secure and ensures that products arrive in excellent condition. Delivery times are generally within the estimated timeframe, and any delays are promptly communicated.

Return and Exchange Policy: Pottery Barn has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team is readily available to assist with any returns or exchanges.

Online Shopping Experience: The online shopping experience at Pottery Barn is seamless. The website is easy to navigate, and the checkout process is simple and secure. Product descriptions are detailed and accurate, providing customers with all the necessary information. The addition of customer reviews and ratings further enhances the online shopping experience, helping shoppers make informed decisions.

In-Store Experience: Visiting a Pottery Barn store is a delight for home decor enthusiasts. The stores are beautifully designed and well-organized, creating an inviting atmosphere. The staff is friendly and knowledgeable, offering assistance without being pushy. The in-store experience allows customers to see and feel the products firsthand, making it easier to make purchasing decisions.

Sustainability and Ethical Practices: Pottery Barn is committed to sustainability and ethical practices. They prioritize responsible sourcing of materials and strive to minimize their environmental impact. They also support various charitable initiatives and give back to the community. Customers can feel good about supporting a brand that values sustainability and ethical practices.

Overall Rating and Recommendation: Pottery Barn is a reputable brand that consistently delivers high-quality products and exceptional customer service. Their website design and user experience are excellent, making online shopping a breeze. The in-store experience is equally enjoyable, with well-designed stores and knowledgeable staff. While their products may be on the pricier side, the value for money is undeniable. With their commitment to sustainability and ethical practices, Pottery Barn is a brand worth recommending. Overall, I give Pottery Barn a 5-star rating for their outstanding products, customer service, and commitment to excellence.

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Contact Pottery Barn customer service

Phone numbers

800 1500 2222 1888 779 5176 More phone numbers

Website

www.potterybarn.com

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