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Pottery Barn


Shipping Mis-Representation

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United States
Despite the bold ad at the top of the page "Get it Before Christmas" they claim that it didn't apply to my item. What's even worse, this is what it says on my item's page:
Delivery Information
For standard delivery of items in stock, UPS will deliver as quickly as 5 business days. Items shipped to Alaska, Hawaii and US Territories will take longer, and are delivered by UPS or USPS at our regular fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For these addresses or APO or FPO addresses, call our Sales Department at 1.888.779.5176.
This turned out not to be true. In addition, at checkout it read "please allow 5 days for delivery." Again not true.
Customer service was extremely rude and not helpful at all. As of right now, I can expect my item "sometime in January."
Complaint comments Comments (0) Complaint country United States Complaint category Furniture

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