Complaint Rating:

Company information:
PosterPass.com
990 Grove St., Ste. 204
Evanston, Illinois
United States
Phone: 1-877-807-2929
posterpass.com

Ordered "introductory posters" for 25.00 on 9/10/08. Made a mistake not looking into the company prior to ordering. 9/15/08 cancelled by phone with "Angelina" as soon as I noted others' complaints on web. 9/16/08 a charge for 38.90 posted to credit card which I noticed on 9/17/08 after posterpass.com customer service was closed. Phoned again 9/18/08 and was told that "your post office has your order sitting on the shelf, " and "Your first order (secondary to the actual first order, or “introductory” order) was sent on 9/14/08 the day before you cancelled." Hogwash, of course. Post office does not hold my mail on the shelf (especially since the original order was made 9/10/08 and supposedly was being held by post office at least as early as 9/14/08 (a rather remarkable response time for both mail and company that ships "usually within 10 days.")

Phoning them gets nowhere basically, other than "we will refund for any returned posters." Clearly this company prefers to risk customer hostility rather than give up their obvious deceptive marketing.

I have filed a complaint with the Federal Trade Commission. Advise others here to do the same for documentation purposes if for nothing else. (https://www.ftccomplaintassistant.gov/)