Although I am finding lots of internet documentation about this company Postitec (Rockwell, Worx, etc.) being nothing more than a chinese guy and a bunch of American hired-hands ready to take your money but give no support for their products in return, in this particular case about the recharger and battery, it illustrates a huge issue now arising in the rechargable consumer-tool market (and elsewhere), that MOST manufacturers are just as ignorant of as the consumers buying the products...
...that is, rechargable battery physics/chemistry.
Battery technology is a somewhat fickle field, something you really need to know about before you can place blame on a manufacturer. Lead-acid batteries, for instance, will "sulfate, " or have an insulating layer of a type of sulphur crystal grow over the lead plates of the battery if that battery is left sitting for more than a few weeks...the end result being that battery is now dead, because the sulphur crystals now insulate, or shield, the lead from the acid, so no more chemical reaction can occur, therefore, no more electricity...no amount of attempting charging will make any difference...although many new car-battery 12 volt chargers now have processors inside, and have a "de-sulphate" cycle that will break up those sulphur crystals and bring the battery back to life.
Laptop batteries, being Lithium Ion, have their own set of chemistry-based limitations the consumer (AND manufacturers) NEED to know about. Exposer to heat, such as leaving your laptop battery installed all the time, even when running on wall-power, therefore exposed to the heat of the processor running in the laptop, will deplete that Lithium Ion battery's ability to take a charge within 6 months or so...and once that happens, unlike the "de-sulphate" function usable on lead-acid battery chargers, you can't revive a Lithium Ion battery...time to recycle/throw it away.
So, in this case of the Worx tool, I suspect it was the battery chemistry that's at fault here, and the user not being instructed by the manufacture on how to keep the battery alive (because the manufacturer is just as ignorant, PARTICULARLY their minimum-wage so-called Customer Service dept !). |
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