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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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1:47 pm EDT
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Popeyes employees with attitude

I went get dinners for my employees today 8/5/09 I had ordered a 8 pc meal with an order of fries. Well when I figure it would cost just as much to get a 13 pc family special. I waived at the window to get someones attention to change my order no one came, but when the girl open the window she started blurting out my order, and I was saying excuse me, excuse me finally I said "excuse me!" only then did she "shut up" to let me tell her I would like a 13 pc instead of the 8 pc well she looked at me like I was crazy slammed the window and she wasn't happy. I would have loved to tell her where to stick her chicken but I didn't. Look people I know u get aggravated with people but they don't hide their ugly faces they make or there unpleasant attitude. Probably alot of them are mad because they have to work. Oh well join the club! Right now I am not a happy camper.

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Ryo
Purcell, US
Feb 25, 2009 12:12 pm EST

A family friend went to their local branch of Popeye's chicken. They took their order home to find the chicken was bloody inside. Their son was made ill by the food.

I had been wanting to try Popeye's but not now.

Not only that the Restaurant refused to refund the orders nor pay damages for the illness their food resulted in.

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AppleKornKid
Springfield, US
Aug 07, 2009 11:07 am EDT

I bet she added her own special seasoning to your meal for being so nice to her.

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8:41 pm EDT
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Popeyes poor service/wrong order

I passed two other chicken establishments to go to Popeyes because I wanted spicy chicken. I went through the drive-thru and had to tell the person three times what I wanted to order. When I got to the window, I had to tell her again twice what my order was. She then said they were out of spicy and did I want to wait. I said I would wait, so I paid and she said pull around front and they would bring it out. They brought out my food and I took it home without checking the order. Needless to say, they had my husbands order wrong. This particular restaurant has bad service which is why we very seldom go there, and after today, I probably won't go back. Are two simple dinner orders that hard to understand? And where do you find such stupid employees?

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Hharryoo
, US
Jun 03, 2016 8:26 am EDT

Went to drive up order a 3 piece dinner with red beans I did not get the beans could not go back at that time when I call they said that my name will be put in a book so I will have a problem 3 days later I went to get the beans my name was not in the books I have to wait 30 min they make feel like I was trying to steal a side of beans I just wanted what I paid for I left I do not play does type of games I never got what I paid for I did not wanted chicken and biscuit or beans 3 days later I wanted a 3 piece dinner with red beans at the same not 3 days apart.

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Lynn Howard
Houston, US
Jun 03, 2016 8:26 am EDT

Went to Popeyes Chicken yesterday order sweet tea and the sweet tea had a awful smell. I want my money back. The expire date had 0613.

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Unhappy Musline Customer
Mississauga, CA
Aug 04, 2009 3:32 pm EDT

I am a muslim and eat halal meat. However, I whole heartedly agree that some of the Popeyes chicken outlets have the worst customer service one can imagine.

Since these are franchise outlets and the outlets are run by the owner and mostly by the family members of the owner, the team does not have any regards for cusomer service. Bad mouth, poor attitude, slow service and wrong orders are normal.

I had a personal experience with the popeye outlet on Matheson near Heartland Town center in Mississauga. I ordered chicken and the girl on the register continued to enter wrong order and i had to repeatedly correct her. She got annoyed and retaliated by stating that she knows what she is doing and does not need advise. The order was entered and took what i ordered home to find that biscuits and fries were missing. I went back to the store and spoke to the supervisor on duty who dumped the two items on the counter and commented "When people want more they come back with complaints". The same girl on the register also started shouting. The complaint was filed with the head office, who responded that since these are franchise outlets there is not much they can do.

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12:14 pm EDT
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Popeyes wrong order

My name is carla moye. I have a complaint from friday, june 19, 2009 when my mother and I stopped by popeyes on our way back from alabama to louisiana. My mother's order was correct but my order of a shrimp dinner combo with side and drink was messed up. I asked for red beans and rice as my side and I was supposed to have a biscuit. I was given cole slaw and no biscuit. I could not call back because there was no number on the receipt and I was on my way to louisiana. On my way back to alabama on sunday june 21, 2009, I stopped back at the same popeyes so that they could rectify this mistake and the same waitress was there that waited on me before but the manager told me that I should have called back or have brought the receipt back in order for her to give me another order. I told her I was coming all the way from louisiana and I must have forgotten the receipt but I had my mother's receipt but she said it was nothing she could do. (We come back and forth from louisiana to alabama a lot since my sister unexpectantly died at 49 years to handle her affairs) I told this to the manager and told her that I stop in there all of the time and she still didn't care. I have never had this kind of experience from any popeyes before. Carla moye 1785 fountain avenue, baton rouge, louisiana 70810. Telephone [protected]. Email [protected]@yahoo.com

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11:17 am EDT
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Popeyes very disgusted

I visited your new location on a friday night about 900pm. The restaurant was a mess and when I asked for white I was told they didnt have any and it would be twelve minutes. I said that was ik and then the boy behind the counter didnt want to cook it. Well let me tell you this is not how to run a business and you lost a lot of money that night.
I work in a restaurant that is your competitor and whatever happened to the customer should be a 110% satisfied?
I also, want to point out that we went next door to the chinese restaurant for our dinner and it was delicius. And when we came out at 10pm the restaurant was closed and the store hours clearly read 1030pm?

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7:49 am EDT
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Popeyes terrible place

I have been to this Popeye's location a few times, but lately the service has gotten worst and worst. During the Holidays, my husband and I went through the drive-thru and placed a large order. When we got to the window it was a young african american male asking us to just give him a certain amount of money and we could get the food. Meaning that he was giving us our order for a lower price which was about $20 dollars less. We thought that he had lost his mind and we paid our normal price. After this, we have been to the inside dinning area to eat-in and both times we have had to wait for about 30 min. for our food and we kept seeing other people getting their orders. We did not say anything until last night. We were a total of 11 people, 4 adults and 7 children. We went to this same Popeye's simply because is the closest to my house that is open late and we arrived at around 8:15pm to this place. We placed 2 separate orders which mine had the 16 piece meal with sides and some other things. When we arrived, the trays of chicken were full. The young lady who took my order continued to take other orders and I stood by the counter for about 10min, then I sat down and my husband stood there. I realized that since we had placed our order not one item was put on a tray to start our order, but I saw other people getting their orders and leaving. Lastly, after a good 30 min. my husband calls me to the counter and tells me that the young lady told him that there was no more chicken and what was on the trays was all there was...

I got so mad at the fact that we waited for so long and these people saw us the whole time waiting for our food and not one time told us about this situation and mind you that the trays of chicken were full when we got there and all the people that were getting their food before us that had left already. I feel discriminated big time because even the girl that served us had a smirk on her face the whole time as if this was so funny and not one time I heard an apology or any concerns. Something needs to be done about this!

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lcbranch711
Rockmart, US
Aug 23, 2011 10:37 pm EDT
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Terrible place is not the word, if you wants to be disrespect and get treated like dirt, work for Popeye's Restaurant, Popeye's managers treats their shift manager and crew members like a piece of crap, I would not advice any one to work with Popeye's Restaurant if they want their dignity.

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carol wooten
ashburn, US
Apr 16, 2011 2:32 pm EDT
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I recently went to popeyes drive-thru used my debtit card and got charged twice! I just happened to check my bank account and caught it. when I call the restraunt, they denied it! No "I sorry" nothing! That is the last time for Popeyes. I dont want to check my bank everytime I go there.

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3:06 pm EDT
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Popeyes false advertisement

I went yesterday to avail for thier promo.. 8pcs chicken for $4.99.In the drive thru theres a note that the chicken for 4.99 was sold out.. But when I asked the guy he said that because theres so many who bought chicken in the morning so they are out. I understand if they are out of chicken but my point is they are still selling chicken for a higher price. I don't understand what kind of chicken is for 4.99 and the chicken for 7.99? Are the chicken they are selling for 4.99 is low quality than the one for 7.99? This is rediculous and unacceptable. They should change their name to popoyes fired chicken!

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greatwhiterivi
DeLand, US
Aug 05, 2010 7:27 pm EDT

Why is that Popeye's continues to play with their menu items constantly? One week they have an item the next week they don't..I happen to really like their wicked chicken but they keep canceling it..this is very annoying..but as if that were not bad enough our local Popeye's has a 40 minute wait tonight..I really like Popeye's but it looks like a better find somewhere else to get Fried Chicken..their consistency sucks.

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isblueaccordgirl
, US
May 11, 2009 2:41 am EDT

have you ever heard of limited quantities? Geez calm down... They're in business to make money. They have every right to discontinue a sale if they past a certain limit or to where they are losing money. Just like how KFC recently pulled back their free 2 peice grilled meal with 2 sides, after a couple days (which was suppose to last 2 weeks). Now that IS a good deal. So maybe next time you will jump on those good deals earlier instead of being the last in line when they "run out"

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11:58 am EDT
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Popeyes rudeness to customers

An advertisement was presented on local as well as national TV stations announcing a special of 8 pieces of mixed chicken for $4.99 in honor of administrative professionals day on 04/22/2009.

Upon my "attempted" patronage to the Rayville, LA Popeye's to participate in this wonderful deal, I was met with rudeness and curtness the likeness I have never experienced before. This particular franchise chose not to honor this deal - which I can respect however; upon my asking why, I was met with hostility and rudeness by a couple of the staff that frankly baffled me. A simple courteous answer explaining that the owners have the option of honoring any specials or not the franchise may offer would have be sufficient and I would have been satisfied and ordered my chicken at the regular price. However, it was not presented as such and confirms with me that good customer service is something of the past.

Based on the treatment I received, I choose not to patronage this particular Popeye's ever again and will seriously think about going to other Popeye's in the future. A business of this nature should recognize that repeat customer satisfaction is a necessity if they expect to continue to be in business.

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7:59 pm EDT
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Popeyes terrible service

Tonight I waited in line for 15min. Then proceeded to drive up after no response and then was told my order couldnt be made until chicken was cooked, which brought my wait too approx. 25min. All the while the manager at the oldmilton. Alpharetta. Ga. Location named:kizmer, cursed me out shouting mf, and god damn. Calling me stupid because I need a seperate order. This was shocking and very very upsetting to me. I wont stop my complaint until im satisfied. I was unable too eat dinner and was rudely treated. I eat popeyes every week and have put up with slow service always but ive never complained. This was absolutely the straw. Something must be done immediately.

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9:05 pm EDT
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Popeyes terrible service

I stopped at the drive thru after work at 8:10pm and there was a very long line waiting. The line barely moved for 20 min. At least 4 cars left the line, probably tired of waiting. When I finally got up to the speaker to order, I ordered two 3pc dinners. The girl who waited on me was not very friendly and told me there were no biscuits. I asked her if they were substituting anything and she rudely said "no". I decided to order anyway. For the sides I asked for cajun fries, they were out of them also! I finished my order and continued to wait at least another 15 min! So after a 13 hr day at work, and wanting a popeyes chicken dinner, waiting at least a half hour in the drive thru line, no biscuits or cajun fries, I gave up and left the line. I decided to go to wendy's instead - I pulled in line, ordered, and had my food in about a 5 min waiting period! The staff even smiled and said "have a good night!" that's how a fast food drive thru is supposed to be...
The restaurant is open until 11:00pm, at 8:00pm, they should not be out of biscuits and cajun fries! And a friday night no less! I will make sure I don't stop at this particular popeyes again, and will tell my friends about this so they won't end up going thru the same thing.

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mpereira
Jonesboro, US
Dec 27, 2009 6:17 pm EST

On December 27, 2017 I visited the Popeyes restaurant (drivethru) in Riverdale Georgia Highway 85. First, the service at the drive thru was poor because of the quality of the intercom so I had to repeat my order to a very rude staff member at the other end. Her attitude was one of someone wasting her time. When I finally got to the window to pay and was handed my drinks the lady handing me my drinks said to me, " I know you not snatching from me!" I expressed that it was very rude and unprofessional of her to say such a thing to a paying customer even though it is some what difficult at time to maneuver oneself at a drive thru when the windo is so far away. When I asked for a manager and told her the incident she was unresponsive and did not take care of the situation all she said was, "ok, well you have a nice day anyway". They are the rudest unprofessional people I have ever encountered and will never go back there again. I will tell all of my friends about my experience.

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AlexLawton
London, CA
Jun 04, 2012 9:28 am EDT

My boyfriend & I enjoy going to popeye's for a quick bite to eat but the past few times my order has been completely wrong (I was given popcorn shrimp when I simply ordered chicken stripes). also this past saturday we went in for a bite to eat before I had to go to work & it took 25min to get our food & we were the only ones in the restaurant. when we finally got our food it was cold. I am not very happy at all about how they took so long & the customer service was terrible.

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lcbranch711
Rockmart, US
Aug 23, 2011 11:10 pm EDT
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Popeyes General managers treat their crew members like crap with no respect or diginity, never go there for a job if you value your respect and dignity.

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Sharon Wrench
Monticello, US
Nov 12, 2010 7:13 pm EST

I agree with all of your comments. Apparently, Popeyes is not concerned about losing customers and this must be a nation wide problem. We took our lunch hour today to go to popeyes and the place was dirty and the workers were rude. When we called the 'complaint' line, the girl taking the complaint was as rude as the workers at Popeyes. We will not go back and so far today, we have advised others not to go there. With the economy the way it is, it seems as though the owner or manager would want to see his business prosper, not fail due to poor customer service and a filthy environment. Monticello, AR

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window2clean
Darien, US
Nov 01, 2009 6:19 pm EST

I stop at popeyes at darien ill at 75 th and cass ave on octb 25 th order a 3 piece dinner got a 2 piece dinner call bachatk when i got home the order was wrong they said i order a 2 piece dinner but they charge over 8 dollars for a 2 piece dinner nthey wouldn t explain it why they charge that i sent a e mail to there company no responds i never go to any of there stores ever plus everyone i know will know the way times are now you shouldn t be doing that if your abusiness plus there chicken not that great

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quebebran
Houma, US
Jul 18, 2009 10:12 pm EDT

I went to Popeye's to get a 5 piece strip combo and was told that the strips wouldn't be defrosted until later that night or the next morning. So, a chicken restaurant doesn't even have chicken defrosted? I walked out and went elsewhere.

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adriia richardson
Temple, US
Jun 12, 2009 12:15 am EDT

I agree about alot of what is being said. I live approx. 25 miles from the nearest Popeyes and the last 2 times I have been there the customer service was sorry. The orders were wrong each time and the last time I had chicken my friend brought it to me and she had to go back twice and they still had it wrong. I was not the only customer that was not satified that day and they let it be known. the drive thru was backed up and inside was crowded too. If you order spicey that was not what you received and it got upsetting to have to complain each time. I live in Temple. TX near Killeen/Fort Hood TX and it may not be a long ride, but driving using gas is enough in it's self so we should be satified. Please give us some kind of response to this problem

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mea
, US
Jun 07, 2009 2:21 pm EDT

I agree, I went through the drive-thru and even before I got to order I was asked to wait for a few minutes even though there was no one ahead of me. I put that aside because I have worked in hospitality and I know that sometimes things come up. I ordered a 12 piece family chicken with the 6 biscuits and 2 sides (Mashed potatoes and Cajun fries). After an extremely long wait and repeating my order about 3 times to the suspiciously stoned looking employee, I received my order and just headed out. Half way home, I saw something that I didn't think belonged in my order, and it ended up being Cajun rice. Turns out, I got no biscuits and no mashed potatoes. So I say Popeyes pretty much sucks and not only was I very disappointed, but my family was as well. Also, I went on their company website to complain, and even that service sucks because it leads you to some other website that does not help at all.

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1:40 pm EST
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Popeyes quality control

I ordered two of the chicken liver lunch combos at the drive thru on 2/1/09 at 12:06. I was ask what drink I would like and then what two sides I wanted with each. I chose potatoes and gravy and cole slaw with both meals. This came to $10.98. When we opened our meals at home we found a very small portion of livers in each box. One box had just cole slaw as a side and the other had a half filled container of gravy, no potatoes. There were no eating utensils or butter for the biscuits. I tried to call both the local and regional numbers, but the restaurant didn't answer and the regional had an automated message with no way to leave your complaint. While the food was good, we were still hungry and felt we had paid way too much for a skimpy partial order.

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Charise Montmyman Barham
, US
Aug 21, 2015 12:01 pm EDT

I was called for an interview...on Monday and was told to come on Wednesday at 2 o clock..I arrived and no one :(ad any knowledge of me having an interview...they allow kids to play on the phones and call and trick people into thinking they have an interview...I am so disappointed in pop eyes chicken I won't ever eat there again...poor customer service also

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rvasquez
Chicago, US
Jul 28, 2009 11:49 pm EDT

Yeah i had the same experience, payed alot for my meal, it was indeed my first time ever eating there, i was eating inside, opened my shrimp meal and there was 6 tiny shrimp, NEVER ate there again...

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qfkkqqozxbeudu
Baltimore, US
Feb 01, 2009 3:58 pm EST

Why didn't you just drive back and fix your order?

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11:56 am EST
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Popeyes bad service

Purchased chicken at your Blue Island Il. store.

I got a 14 piece meal. The part by the tail was cut

off and counted as a piece. I thouht is was 2wings

2 breast 2 drumsticks & 2 thighs. 8 parts

Not 10. I got 4 of the smaller parts counted.

The company is not giving the total piece count you should get . Purchased date was 1/11/09. In this

day and time we all need as much for our dollar as we came get. The best value for our money. Thank

you Popeyes also my hungary fanily thanks you.

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10:37 am EST
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Popeyes food handling

Christmas Eve my daughter and i had bought a family meal to take home, however we were hungry from finishing our last minute shopping, we had a piece of chicken and some fries. i eat about 4-5 fries and immediately felt weird, i went to one of the cashier and asked how the SHRIMP was handled, she said it's cooked in the same fryer as the FRIES-i have a deadly allergic reaction to shellfish! i immediately left and headed towards the hospital, (i i had to tell my daughter - iwas so worried about her being only 9yrs and crying- what's happening just in case i pass out) however i can feel my airway swelling, and i did not have my epipen with me and was worried about my daughter i saw a Pharmacy and got help from the pharmacist thank god, my family really like Popeye's however after my close call to death WE WILL BE AVOIDING THAT RESTAUANT. That handling of Fries and Shrimp is not only gross but DANGEROUS.
Popeye's think about your customers-ones with allery and vegeterians...

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Sciko
, US
Dec 09, 2009 2:55 pm EST

I went to this restaurant today, (01/02/08) and ordered 6 of their 1.99 specials which are and have been posted on their window for months. the sign states this is valid from 11am until 3pm, and no where on it does it state there is a limit. I have been there numerous times before and never had a problem with this. I was informed by the clerk that they "are only allowed to sell 2 of these at a time". I went back and looked at the sign again to verify that it did not list a limit, and went back to clerk and stated this and asked to speak to the manager. I was given a guy to talk to and he also stated "his manager" had told him they could only sell 2 at a time. I asked to speak to the manager again and he informed me the manager was not there and he was the manager today. it's obvious to me that this restaurant has no management and all this idiot did was make sure I will never return to their restaurant and will make my displeasure known to anyone I come in contact with.

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Popeyes - halal meat

I used to eat chicken at "Popeyes Chicken" very regularly until I found out that they use Halal-Meat and that means the chicken was slaughtered in a way, which is very cruel and the bird or animal suffers for a long time after its neck is cut a little for bleeding. Canadian way of slaughtering is lot more humane and quick and therefore the animal doesn't...

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8:55 pm EST
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Popeyes customer e-mail club

Popeye's has been promoting a customer e-mail club. sign up with your e-mail address and you get a free 2-piece dinner when you join, and another free dinner on your birthday. The coupon came promptly for a the initial free dinner. Only problem was the local restaurant wouldn't honor it. Too bad. I liked Popeye's, but I won't support a chain that tries to rip me off. All they wanted was my e-mail address. I've had to block their incoming e-mail.

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7:29 pm EST

Popeyes charges on credit card

I noticed a charge on my cc 2 days ago from popeyes chicken. On the statement it tells me the store number from which the charge was made. I called the only popeyes i have only been to once in my lifetime which was 4 months ago. I asked their store number which was not the store number on my statement. In fact the store number on my statement is a popeyes store that closed in July 2008. I called Popeyes corp. whom referred me to the local district franchise office, to my surprise the number was not accurate. I then called back to the corp. office and they did not know any other number i could call and had absolutely no idea where to direct me next. They stated only thing they could do was to prepare a report and send it via email to upper management. I wanted to speak directly with a manager or someone who could answer my questions but apparently they have no telephones available and no alternate means of contact directly. Well, this has been 2 days now and still no call back. Can it be possible that the store delayed charging my card by four months but if so the charge didn't come from the store i visited. Honestly I don't even remember if I used my card there or paid cash. Frustated at the lack of concern on their end regarding charges from their corp. on my credit card.

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qfkkqqozxbeudu
Baltimore, US
Feb 01, 2009 4:00 pm EST

Its called a charge back. Don't waste your time dealing with the merchant, have your credit card company do that.

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1:03 pm EDT

Popeyes incomplete orders

Popeyes has been my favorite fast food resturant for years, until October 16th, 2008, at 7:47 pm. I went to the drive thru to purchase an order of chicken wings. I informed the order taker #3110 (this info is on the non-reciept slip I was given) that I wanted three wings only. I was given two little wings and two biscuits that I cannot eat when I expected three of them . I was too far away at home to take this back, but the next day I called to speak with the manager (Sean Fletcher )and a non-English speaking person answer the phone and could not understand what I was saying and she simply hung up the phone. I called back and after ten rings she picked up again. I ask for the manger over and over and finally I got her to understand, then she told me the manager Sean was not there.
Almost five dollars was too much to pay for 2 wings!I was not given a proper receipt or what I ask for. To top this all off there was no manager or anyone that I could speak to at the time of calling to solve this issue. I am not against diversity but at least make sure the employees speak English. How do I get reimbursed for an uncompleted order without a proper receipt?

Thanks
Elouise

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1:40 pm EDT

Popeyes bad service/managers speaking innapropiatley to the employess

when i went to this Popeyes l;ast Saturday night i was of coarse waiting for my chicken. like i usually havwe to do. i saw one of the managers screaming at a employee cursing at him and calling him out of his name. i thought thta this was very uncalled for. i also had a problem with the flys flying aroun the chicken and employees not wazshing their hands. this popeyes is very dirty no one ever cleans the tables in the dinning area. i suggest you dont even go to this popeyes. there are cleaner popeyes in the area. like the one on rt.17 north in paramus that popeyes is eccelent.

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Robert Tucker
oakland, US
Apr 11, 2012 9:12 am EDT

Popeyes Chicken located at 1200 Clay Ave #104 Oakland Ca. 94612 the staff were extremly fude . The staff personal a gentleman named Alex was very hostile . The staff in this location need a class in anger Management .They appear not to understand the chicken advertisment posted on the wall in the resturant . They could not understand the (3 ) three of a kind deal . I had to pay extra . i tried to expalin what the phrase (3 ) of a kind means . She had no clue . So I paid extra where it was not needed .The terminal Id on my reciept is #[protected].
Also I do not need to hear their Conversation about missing money from the till ! Very impolite staff persons .

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10:15 am EDT

Popeyes food quality

Why does Popeyes USA franchise permit a Popeye's in my town to compromise the quality of their food. I travel often with my family to the US and have to wait until We're there to enjoy real Popeyes chicken. Here they do NOT have the Cajun Rice, Do NOT have the real bisquits, and the spicing of the chicken is not what it should be. I wrote to [protected]@hotmail.com twice but I never even received an acknowledgement of my complaint. I would appreciate if someone would respond.

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4:31 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Popeyes don't go there

Man, what happened to Popeye's Chicken?! I stopped in the Amarillo TX. T.A. truck stop for a break on an 1100 mile trip. We don't have a Popeye's near us in N.M. so, it's always, well it used to be, a real treat to run up on a Popeye’s while on the road. After eating at Popeye's for 20 some years I was pissed off for the first time.

My main *** is the size of the chicken pieces & the fact that Popeye’s makes it almost impossible to reach them with our complaints.[I miss the days when Popeye's was just a little chicken stand & not another" You'll take what we give you" corporation]

I've found, as I'm sure you have as well, Popeye's isn't the only one that’s turned their backs on their core supporters. Taco Johns used to be a great little taco stand, now that greasy craps not fit to eat.

It used to be not long ago at Popeye's you could expect huge mouth watering crispy pieces of chicken & big fluffy hand made biscuits you could make a meal of. Now, at least at the Amarillo truck stop store, it's just the other way 'round. Little grezzy pieces of chicken, must of been polt hens, & hockey pucks for bis...It all boils down to, no bang for your buck...Popeye’s sold out...bummer.

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Mom7
, US
Oct 23, 2012 6:54 pm EDT
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Stay away from the popeyes on Pulaski Rd in Midlothian, IL. Their food always runs right through me like it's poison or something. I try to give them chance after chance. But it's like they don't clean their equipment or cook in old grease. They need a dime dropped on them to the health department. I love popeyes food, but THAT Particular store gives Popeyes overall a bad name. Not to mention the piss-poor customer service at that location.

Miss M

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6:42 pm EDT

Popeyes coowner

August 21, 2017 at 4:45 pm stopped in the crosby store on state hwy 2100, walked in and one man was seated in a booth with cell phone in use. He got up and walked behind the counter, said one minute, walked to cooking area continueing to use cell, came up front asked for my order which I gave him. removed cell and dialed a number and began talking, told me the amount of my order and I gave him my debit card which he swiped, returned card and slowly putting my two meals together, stopping work often while talking on cell. A woman employe came in while order was still in the making, time about 4:55. He bagged my order, then asked for my card again saying it did not swipe. At this time I told him if I were his boss that I would fire him now, he said with a smirk that he was the boss and co-owner. I then told him that he was stupid, that I was a customer who was paying his salery, rent on his business and again told him he was stupid, he said nothing and I walked out. I have lived in Crosby 8 years and have traded with this store since I or it has been here. We like your food very much but the help has been very bad before such as young man working the counter sitting with two or three of his friends at a table and waiting until I was standing at the counter a short time before waiting on me, and all the time kept talking to his friends as they helped themselves to cups and had a soda.

But today was all uncalled for by this co-owner.
If I return to the store and he is present, I will leave.

Thanks for taking my mail.
William Nicely

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Phil Reagan
Indianapolis, US
Dec 18, 2014 3:05 pm EST
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Stopped for first time at 86th st location. Ordered 4 chicken strips and fries dinners. One spicy. Got home no spices. No extra coleslaw as ordered. Very disappointed. Greasy and all batter. Paid over $36.00 could got steak somewhere. Won't go back. The employees acted like I was putting them out. Need to check on this Popeyes. Other people three complained too

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D1ns
, US
Jul 27, 2014 5:06 am EDT

I was really disappointed in the company Popeyes Chicken Morrpark CA. I ordered chicken from them and told that I wanted not spicy, but the worker provided spicy chicken and I didn’t notice it before. I was upset that they couldn’t provide normal order and mixed simply things. I decided to avoid them and wasn’t really happy about such attitude and services, so please post comments about your things with them.

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Jsb1957
, US
Jul 05, 2011 9:44 am EDT

On 6/08/2017 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do"|. I called Popeye's when I got home". I spoke to a customer service rep that took all the info, . She told me that someone would be contacting me within 48 hours". It is now 6/15/2017|. I still have not heard from anyone from Popeye's:. I guess this shows the company's concern about their patrons (former now).. We will never go back because of their lack of concern.

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johnny
,
Jul 09, 2008 3:33 pm EDT

Ordered our meals, 2 3pc tendors mild and 1 tender salad, customer number 144 on receipt. 23 people ordered and were served after our order and when we asked the cashier we were told that they were waiting on out tenders, 6 of the 23 people served were given the same meals (type of tendors ordered) as we had ordered and we were told that we would just have to wait until new batch was made. If this is how you prefer your franchises to be ran i can understand why i have never eaten at one of your franchises and never will.

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quita
,
Aug 19, 2008 8:23 pm EDT

Everytime I go to this store no matter what the time I get mess up services I went to the store after bible study to get some thing to eat the lady at the drive thur windows had a problem because I wanted a pie that was nt ready so she yell at me do you want to wait 7 mins if that what you are teaching your customer serves people when I return to work at my job board of health dept I will be sending someone out to check more then your services please give your staff more training on services and that store needs work.

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Frances McKinney
,
Jul 17, 2008 6:03 am EDT

I went to my local Popeyes and ordered dinner for my husband and myself. The advertisement showed each meal on a plate containing 3 chicken strips, onion rings, biscuit and 1 side. I assumed that this was a meal. I asked if a drink came with the meal and was told no. When I opened my food it was boxed. It contained 3 cold, dried strips, a biscuit and the side. I paid full price for a half priced meal. I'm very very disappointed in Popeyes. I usually get good service from this restaurant but this experience sours the taste in my mouth for Popeyes Chicken. We missed dinner last night and we were very disappointed. I think that I am due a refund, however I work and cannot go back and forth for what I already know would be an argument.

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katherine cooper
,
Nov 04, 2008 7:55 pm EST

i am a was a new employee and the mod on duty does not perform well under pressure. needless to say i will not work for someone who yells at his employees in front of customers. my phone number is [protected] . julie is the other mod is nice. they were rob when the back door was left open for the trash to be taken out. if you have a manager on duty and he does not perform well when their is so few people in line and he can not talk to people in the right way then he does not need to be a manager.

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Likonde
, US
Feb 28, 2012 5:54 pm EST

On 6/08/2017 we visited the Popeyes Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally came out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do".

I called Popeyes when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2017. I still have not heard from anyone from Popeyes. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

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Lachone simms
Baltimore, US
Feb 10, 2009 7:05 pm EST

I went to popeyes at the security mall location and they has the worst customer service i have ever experience.i went there today eichn is tuesday febuary 10, 2017 at around 7pm I ordered 8 piece meal they were out of breast they did not even have wings so the7y told me to wait for them to pull the breast finally they gave me my order and when i got home, i looked in my bag and there was no chicken breast and the food was cold .every time either i or my h3usband go there, either they make you wait forever, or they don't have something.that store needs better service and more respectful employers .

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kearn
,
Sep 06, 2008 6:51 pm EDT

I use to work there and i seen it with my own eye the manger have female all behide the corner and doing his paperwork. I all so saw this same manger selling weed from out the jod also out his car! There are time when i be put on drive thru the manger come and take a credit card and void them out. Now i see what everything goes on even when my draw come up short and he tell me don't worry about and i don't even steal! this is a problem that this manger is still working there and when he do work he spend half of the day outside on his phone. If nothing is done i will be taken this higher then what it is! the manger name is zarryle brown!

Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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