Popeyes
reviews and complaints

I visited the union city Popeyes on a Wednesday night for lunch. I watched one of the employees dropped a piece of chicken on the floor, pick it up the chicken breast and placed the chicken breast in the brasket with the rest of the chicken. This event took place in the Union city, GA restaurant. I am disgusted by this event. For this to be a newly open restaurant nothing like this should happening period.

This was in Gramercy LA !Look I went to Popeye chicken place 5nites ago ND we had had order a 3piece meal two of them ND a 2piece meal without the drinks...Well we had to wait like 45 mins for our meal ND when they did give it we still had to wait cause they had pick or jump over us..So that means we had to wait about 10 more min then we got it...We went home found out they didn't even give us our 3piece meal we all got 2piece dark but I had paid for a 2 /3piece dark ND a 2piece dark..If they would stop clowning around maybe just maybe they would get it right ND move a bit faster...I want be getting anything there anymore cause it's not just me complaining it's a lot from Lutcher ND Gramercy saying the same thing...It this not the FRIST time either...Sign a very disappointed costumer ...I even try calling there the same nite but they didn't pick up...smh

I went today [protected]) to purchase the 12 piece chicken @ 104-13 Lefferts Blvd South Richmond Hill NY 11419? I place my order got my chicken open the box at the counter to see my chicken. The chicken pieces was so freaking small like the legs and the wing the breast was just mostly bone with some chicken on the bone, when I told the working about what kind of chicken is this he went to the manager to tell her, the b#### just tell him to give me my money back with an attitude like I'm begging for the chicken, they didn't offer to exchange a few pieces nothing, I said I'm paying my money atlease give me some good piece of chicken the working gonna tell me with an attitude if I feel they getting the chicken free, I never ask him for no free chicken. Im not saying that I want all big pieces of chicken but come on atlease have a few decent pieces.This is the worst POPEYES on 104-13 Lefferts Blvd South Richmond Hill 11419...the staff in the night is so nice the manager is a lovely guy but in the day the manager is a Spanish lady her face is like a hog so is her attitude I'm never gonna spend my money there again and I'm gonna tell all my friend and family to never go back there...

I'm a employee with all I'm not disclosing my name due to situations at work place.. I have been with all almost 2 years now. I love working at the popeyes Louisiana chicken on Rogers av in fort Smith Arkansas. .
I have the ran into issues.. I been noticing inappropriate behavior going between managers an employees... One inparticular slept with a fellow employee an when I told the assistant managers I guess he got upset.. He then started making up lies complete lies about me to other managers resulting in two write ups the last one was a final warning write up which is unfair due to me being a single mother I am going to be late.. Its hard finding a trust worthy sitter for my 9 month old son.. I always called in advance an get them know. .. I found out this manager sleeping with other Co workers is trying to get me fired... I was told he don't like me. . I been with you guys. Two years I was 3 months pregnant when I started an i litterally worked up until the day I had my son. I had my son April 13(if shown to staff on Rogers please mark out date) an I worked closed actually April 12th both of 2016... I really want to continue working for all but if this continues you are probably going to see several lawsuits on sexual harassment on Mr. Greg (the manager doing the inappropriate behavior with other Co workers) its unfair that I worked so hard an I have not received a promotion nor a raise at all .. There is alot of faulty things going on an think you guys need to send a informent in an clean house.. If you need any other info you can call me at ( blank out if shown to other employees please) [protected]
Thank you god bless you..

8

Incident at Store # 11798. Phone [protected]. 6105 ringgold road east ridge TN. At 3:25 on 7 Jan 2017. I was screamed at and called racist names by afro-American employee at my car when I ask her what they were going to do about shorting me 4 biscuits the last time I was at Popeyes. My wife and I were sitting in parking slot as we were directed waiting for our meal. I had asked the window server at the drive through ...her name was Raven b. Who was not nasty to us... First about the biscuits, and she said she check on it. Then a different server who brought the meal to our car was extremely nasty to us when I ask the question again. she ignored my request again ...started screaming at me storming back in the store, and under her breath used racist remarks saying honkey...or something like that...since I am a white male. This action by her is actually a hate crime and a class lll felony. I demand an apology from the manager and a form of restitution in 72 hours or I'm getting an attorney and this is going to ugly and I'm going to the media to make this get national attention. My bill was $42.59 cents
Register 3. Trans seq 45097. Order number 97. Terminal js47190935001
Approval 009550. Sequence 010328

Curtis Fike
[protected]

Very rude. No customer service skills. Came in ordered got our food. The rude girl at front counter didn't give us condiments we had to keep going to counter and asking and she got an attitude because we did have to keep asking i'm sorry if you don't want to do your dam job get the f### out. Find something else. This popeyes location is whack. Changed so much nothing but spanish speaking employees who are all ducking ride. I will complain to the bbb.

Went thru the drive thru at division and burton st in grand rapids michigan. I asked for cajun fish po-boy sandwich and I received a po-boy shrimp sandwich. They asked me to return the sandwich in severe weather so I asked for a manager. Janisa the manager told me there wasn't anything she could do. Service was extremely poor. I am very disappointed and want my money back.

I ordered a 2 piece white meat chicken meal with 1 side (Fries). When I got back to work 4 minutes later, the fries were cold and the wing that came with the meal was spoiled chicken. Good thing I did not bite into it. I broke the wing away from the drumette and the inside was a disgusting brown.

The meat smelled rancid and looked even worse. This is the worst popeye's i've every been to. You sit in the drive through line at least 15-20 minutes. A waste of $6.59. I hope to be reimbursed and will never frequent this popeye's ever again!

Today is tuesday, 01/03/2017 @ 12:51 p. M.

Gm lenel at starting and essen tried fight me in front of customer after he keep saying he slept whit my brother that mess up because he work at popeye's I quit because of all was saying at work after gm lenel telling everyone he slept whit my bro I told my bro at end of day that's my bro no matter if he stand up for me or not it was wrong he bann me from popeye's because my told him that's a lie he need be man enough not to discuss that stuff at work and in front of his bro he don't have right call my phone make the at to me behind something he said

Today - 12/28/16 at 3 pm, I stopped into popeye's chicken located at 1959 w. Howard street (Chicago, il) to grab lunch. Upon entering the establishment a customer was complaining about how long she had been waiting for her order, while an employee was also dealing with another customer in the drive through who too was complaining of the wait. Although my wait time was 30 mins, this is not my gripe.

Once I returned to my office, as my order was "to go", I realized my food was under cooked. I had gotten the 6 piece wing combo and with every piece i'd attempted to eat, there was a lot of pink fatty slime under each crusted piece. I wanted to believe the color was from the seasoning in which the chicken may have been cook in, until I saw blood glistening off the bone.

To add to my disgust, I took a sip of the sprite that I had received with my meal was nothing but seltzer water.

My hope is, their customer service improves and the food is properly prepared before serving. As of now, I am turned off!

My family and I went to popeyes in orleans, ontario canada and after waiting over ten minutes while the employees were fooling around behind the counter I was told it would be another 15 minutes before our chicken would be cooked. I also witnessed them giving a man the wrong order, the man took it to his table and openedhis box, he went to the counter to complain and they took the chicken and put it back on the rack, that is definitely not sanitary or acceptable. It's unfortunate we really love the chicken but the service is very bad. We have been there four times and every time we have an issue so this time I decided to send in a complaint.

I went to there location in Victorville Ca off of Bear Valley and saw a person who is a training manager that I know for a fact was arrested placed on felony probation and just recently got off for stolen checks and identify fraud, Her name is Kayla. She also has been arrested for battery and has a current warrant in Nevada. But the major concern is I know everyone should be given a fare chance but this person handles our credit card and that concerns me, how do we know she doesnt know people who can add a swiper to the machine. Geesh she was convicted of a similar crime. How can I or others continue to go there, if these are the types of people they hire, and hand over our credit cards.

All, I visited your store in Pflugerville Texas after church on Sunday November 6th 2016. First my family order of chicken strips took over 45 minutes to complete. This was after waiting the drive thou line for over 5 minutes first, then walking into the restaurant to make my order. I might add as I waited there were 3 other customers that left the store. One even demanded a refund.
I'm not complaining about the young men and woman that were trying their best to serve the customer. In my opinion the root cause of the slow service was a total lack of leadership or leadership that gave a rat's butt about serving the customers.
I have liked Popeye's chicken since my time in the military, however this experience has completely turned me off as a customer. My family will not be visiting any of your chains in the future.

10/30/16 so I visited a Popeye's joint in Seffner Florida, that is in the TA gas station and as I was ordering food a cook walked out to get a drink I noticed a very foul odor to me it smelled like pot. i'm not sure if that is allowed but I think its unfit and not appropriate for a family setting. also I noticed as he went back to his station he was very unprofessional slamming thing throwing things I felt threatened, a bit scared . luckily I caught his name it said RJ on the name tag but I asked for his full name and it was Roosevelt sanks as I remember. I feel like you guys should have a monthly or to weekly drug test. I do not support the drug at work matter I used to be a fast food manager myself so therefore I do not allow my workers doing drugs at work. so I strongly believe you guys should look into that . thanks

On several occasions I have gone to the Popeyes on Tower and Green Valley Ranch BLVD in Aurora CO and have been treated very poorly. The customer service is horrible and when you ask to speak to the manager you understand why. Customer service trickles down hill. If you have rude non-caring managers then the remainder of the staff will also be the same way. It has gotten to the point where I will not eat Popeyes Chicken anymore. I now switched to Church's Chicken. I really can't understand why I get such attitude when I order white meat only. I am paying for it and therefore I should be able to order what I eat. I don't like dark chicken meat, but for whatever reason I literally get eyes rolls and irritated breathing at this location. On top of that they don't offer any of the specials that are on the commercials. I am tired of being treated like my dollars don't make a difference at this location and because of this I will not return ever again.

Popeye's Restaurant, store #7336, Sale number 409101, Sunday October. 2, 2016 @6:23 PM. Order number 401.
I am requesting a refund of $11. 00 I placed an order for one $5 box that was missing my side of Cajun fries, and 6 whole wings that were suppose to be spicy but were cold and mild. I also received a receipt that was not mine and contained orders that I had not placed. When I called to explain to the manager about my missing item and my incorrect receipt, the manager who said his name was Chris stated that yes I probably did get the wrong order but that I paid what was on my receipt and that I should have checked my receipt before I left so It was my fault. He said I need to bring him back the food then. I explained that I do not live in the area and that I live about 40 miles away and wont be back on that side of town for about 4 to 7 days. He then said that I need to bring the food then. I explained that I will not drive round for a week with food that can spoil in my car and that I can take a picture showing date and time of the food that I have. The Manger Chris said no spoiled or not I have to bring the food to the store before he will correct my order. At this time I was speechless that a manager of a restaurant wanted me to keep spoiled food in my vehicle and then bring it into the restaurant. I asked for the owners information at which time Chris said that he was the owner. He said that that was the policy of Popeye's. I was done talking to him and explained that I would be filing a complaint with the corporation and the BBB. I can't believe that Popeye's has a policy to bring a week old spoiled food into their establishment. I think that I should also file a complaint with the board of health because that cant be sanitary to even bring spoiled contaminated food into a restaurant. I have been a weekly regular customer of Popeye's chicken a different location for several months and I refuse to spend my money with this company again. I will tell my friends to tell their friends not to patronage this establishment anymore. Popeye's this is unacceptable! Manager / Owner Chris if that is the real name, you need to repeat the customer satisfaction class because I am very unsatisfied!
Angela G.

Popeye's Restaurant, store #10522, Sale number [protected], Sunday Sept. 25, 2016 @1:10 PM. Order number 116. Today I ordered 3 Cajun fish meals, and 2 regular Red Beans and rice. The total of my bill was $23.76. This store is on E. R L Thornton Frwy. in Dallas Tex. I admit I have not visited a Popeye's in 20 yrs. and I must tell you that these meals were the absolute worst food that I have ever purchased at any restaurant, ever ! My family had to throw the food in the trash because it was SO BAD ! This the first time that I have complained about food, and this was a have- to situation, I could not let it go. I am requesting a refund of $23.76 I wonder who thought up your recipies ? They should be fired, period.

I purchase 9 2pc chicken orders each Tuesday when it is $1.19. I love Popeyes and so does my family...I stopped today 9/21/16 to get the new big box.

When I got home and started eating as well as the others I had purchased for said this chicken tastes like it was cooked yesterday. It was almost so bad we could not eat it. I am too far to go back but wanted to let you know of the problem. The time we went was about 3:30pm which I know is not a high traffic time, but I would expect fresh cooked chicken no matter what time...This was so dry, not even warm and tasted as if it had been cooked for hours. As I said, I love popeyes, but was very disappointed at the meal this visit. Thank you

Date of the incident (most recent): 8-1-2016
No client number as they kept our receipt as they were probably trying to cover their mistake. This is also not the first time that they did this.
This latest incident occurred between the hours of 3:30-4:00 pm.

Full Detail:
This is in regards to the Popeye's located at 2580 N State Rd 7, Hollywood, FL 33021. We have given a lot of business to Popeye's over the years but find that most often than not when we have gone through the drive thou at this location only we are always told to park and someone will bring our food out to us as they are seemingly always short on something. However, while we sit there patiently waiting we have noticed time and time again that other patrons also using the drive thou do not have this hassle and if they do their food is actually brought out to them. In our case this just does not happen. I have had to go inside to pick up our food and have always found that they basically just forgot about us. My mother is disabled and this is why we tend to frequent the drive thou. However, this has happened too many times. They always claim that they are sorry and then they finally go about putting our order together. We had always enjoyed going to Popeye's but you know what their are other options. Today was the final straw and you will not be receiving any more of our business. We had to wait about 15 minutes, which appears to be the average wait time every time we have gone to this location . I thought this was called fast food. We would rather go to KFC or any of the other multiple options around. Thank you but no thanks.

Desired Resolution: None requested. You have lost our business permanently.

7July2016 Time: Between 8:45-9:15
I am trying to put in a complaint about your establishment on Mercer University Dr. in Macon, Ga.
As I was using the gentlemen's restroom I noticed the lock on the door was not properly working.
I continue to proceed, but while I was using the toilet a female employee entered the restroom without knocking to confirm if anyone was in the restroom.
She screamed as she noticed me and proceeded to tell her fellow employees what had happened, already embarrassed as I was getting up to flush and come to find out the toilet was not properly working..
I washed my hands and went to the cashier where I ordered my food. I told the manger on duty what had just happened and she ask me why did I use the restroom as if I knew the lock and the toilet was not working properly. I told her how to flush to toilet by going into the back of it, she replied, " you used it so u need to flush it". So being the gentleman that I am I decided to go back lift the lid and flush the toilet.
After flushing the toilet I came back to the register the pay for and pick up my food, the manager and the rest of the employers were in the back laughing at what had just took place. I felt so embarrassed I felt like everyone in the store was making a joke out of me.
I got my food and went home and as soon as I checked my meal, I noticed a piece of chicken missing from my order and the food was cold.
I love to eat at Popeye's Chicken, I never had a bad experience until today. I hope u take this compliant into consideration and if anything could be done in my favor it would be nice of you guys. I know treating customers with respects comes along with the first stages of training as an employee...

Thanks a lot, I'm Charlie Taylor of 1329 Dukeswell Ct. Macon, Ga 31204.