Complaint Rating:

Company information:
NetZero
California
United States
www.netzero.net

NetZero is by FAR the worst dial-up ISP provider out there. I signed my friend’s grandma up for it to cover here till the cable came. I did the 30 days free and got the 3G package, to where the dial-up would be just as fast as DSL. WRONG what a total joke. The application to make the internet go download as fast as 3G's didn't even work. I was stuck with 5 bucks more worth of crap, but my friend’s grandma didn't complain too much since she wasn't paying. Well once she got cable I called to cancel and my god did I have a horrible time. I was connected to one of the over-seas reps. that didn't know English well. After Bull Shitting my through the conversation not understand her wasn't the worst. All she kept doing was pitching more offers to stay with NetZero, No I kept telling here I wanted to cancel and that was it. After five timers she told me I was going to get docked a 25 "hidden" fee, whatever, I just wanted to get the **** off this ISP.

Even though not everyone can get DSL/Cable, DON'T USE NETZERO AS AN ISP! Their applications that are supposed to make things run faster don't work, the people on their rep. line don't help, and you get docked with hidden fees.