Complaint Rating:

My wife and I locked ourselves out of our new home and called Dependable Locks to get us in. The fee was $150. They offered to replace the locks for $90. I had to return to work so my wife stayed home to deal with the situation. We also asked them to look at our front door entry locks because we did not have keys to one of the dead bolts. He said he could replace it for $150. All in all, we had 4 locks replaced for a grand total of $810 which included the emgernecy stop by ($150).

Here's where it went all wrong:
1. I made it clear that we need the locks to match. Instead of antique bronze, he installed bright brass.
2. The locks he did use were cheap plastic-caliber material.
3. The locks were not installed correctly so I had to replace and tighten some screws. For $810 bucks, you would expect better service.

We called the company to complain but it was useless. I later found out that the State of IL has suspended their license and the State is actually suing the company for fraud. Unfortunately, the State of WI does not make locksmith services be licensed but for some odd reason WI makes hair stylists, pawn shops, and masseuse professionals all have a paid license.

Our recommendation is to NEVER do business with Dependable Locks. Poor service with very high prices. I would go to Lowes or Home Depot and install the locks yourself. Good luck.