Complaint Rating:

I had called to HP long back and placed the order for Service ( repair ), since my laptop is under warranty. When I could not receive the Box for 7 days I placed a request to then and they sent me the box ( F60988-01). Next day I received a Empty box (with Reference no F60988-01) in which I kept my Laptop and I shipped to HP repair center. I sent the laptop to HP repair center, but the laptop was returned to me after few days without repairing. I again placed the order for repair . I told to customer care this situation. By the time I received the empty box for my first order (F 57107-01). I called Immediately that this is situation shall I send my laptop in this box. They said that i can send my laptop in the box (which was referring to the order no F 57107-01. Its almost 13 days back story. I shipped my laptop to the HP on 30th Oct. from the next day itself I am calling to HP that whether they had received my laptop or not. Just to confirm that they had received it or not. Daily I am calling to Customer care and they just route the call here and there for around 2 hours . Daily i am spending around 2 hours to get the status update but everytime customer care says me that they don't know anything about it. I am highly frustrated and irritated with the response I am getting from customer care. Beware people!

Thanks and Regards,
Naresh.