Complaint Rating:

Company information:
Hollywood Video
United States
hollywoodvideo.com

Use two video stores and returned videos in on time, but wrong store. These are two California franchises (Antelope and Citrus Heights) Been a long-time customer and accounts have addresses and phone. Neither called or wrote late notice. Hadn't rented videos there for 45 days, so when we did, we got a lovely late fee bill for over $100! We had to pay the bill, but called corporate office, who advised us the videos were STILL at the wrong store and we would be charged daily until we returned. Another $5 in gas later, we went to the video store to retrieve and return, but they said the had already been returned, WTF? I will file a formal complaint. I rarely ever complain, but sometimes, like today, I will! Thanks for letting me vent!