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Playboy Complaints - Poor service!

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Playboy

Posted: 2006-09-16 by Andrea M [send email]
Poor service!
Complaint Rating:  88 % with 17 votes
I received another Charles Martin Playboy billing scam from Harlan IA... I sent a return letter in the envelope, with HIS address as a return address (when the post office sends the letter back to the sender for no postage, it'll go to ole Charlie for postage due... that's my thinking anyways). What can be done about assholes like this? What about the people who get a threatening letter like this and PAY it because they don't want to go to collections? (Even though they never ordered the magazine in the first place).
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Comments

722 days ago by Joe P [send email]
I have received the same threatening letter from Charles Martin about sending me to collections, and like you, i also had not even ordered the magazine. they sent me one issue about 4 months ago and i have rec'd about a dozen other invoices with no address or phone number attached to call and complain.

What can we do to avoid this problem without paying the invoice? I don't want to be sent to collections over a measley $14.68 but this has to stop somehow.
646 days ago by Overfiend [send email]
You subscribed to playboy, this is a legit bill.
635 days ago by Justin [send email]
It is definitely not a legit bill. I just received a second invoice for one I've never ordered, as has at least one of my friends. The fact that I was talking to about 5 people from my dorm and another one of them also received this means that it must be very common. I am planning on just ignoring them and filing a complaint with the usps. He can't actually send me to a collections agency, right? That would be a little to risky for him, I think.
540 days ago by S.g. Hopkins [send email]
This bill is not legit!!! Here is the deal... I have received this bill from playboy collection manager "charles martin" i never subscribed to playboy and would not dream of doing so. " I like real people not pictures ". So what i did was this, I went to the playboy site and ordered playboy with a false name and had it sent to a friends address. We waited to see what would happen and sure enough no magazine was sent but we received a bill from "charles martin" he threatened to go to collections and the whole bit! I just laughed because for one thing he never received any kind of information whatsoever ( except where to send a magazine ) on the person that he is sending this bill to! No ssn or anything like that and he would need this information to place anything in collections on anyone! So screw him and just ignore the bills and please send a complaint to the playboy headquarters in Hollywood calif. We all know that the small amount of money for postage on these bills does not seems to affect such a big corp. But when the owner or the accountant gets wind of it you can bet that they will re-think about what information they collect on someone that is ordering their service so that the thousands and yes i did say thousands of dollars spent on this form of collections is not wasted ( that is just for the postage not to mention the cost of printing these bills and the envelope & paper ). I'm sure " hef " would not enjoy hearing how his money is being wasted. It does add up believe me...

Good luck everyone and i hope this has helped you.
536 days ago by Jason Jones [send email]
This is a legitimate bill. If you took as much time to search for a customer service number as you did to post this complaint you would have found it (1-800-999-4438) and easily fixed the problem. Playboy doesn't just send out bills to people; an order has to be placed to generate a bill. Usually when you order a magazine subscription, you are expected to pay the bill before your subscription starts. Some publishers will send you 1 or 2 issues and then stop until you pay but who expects to get a years worth of magazines and then pay AFTER the fact??? That's just ridiculous thinking. Also, if you ignore the bills, nothing will happen. You will be sent to a collection agency, but if you don't pay them either, they simply close the account and write off the debt. No negative information is sent to any credit reporting bureaus.

Playboy sends out postcards to people to start a subscription and all you have to do is return the postcard back to them. You'd be amazed at how many people go through your mail and especially if you're in a dorm, ANYONE could send that card back in as a prank to you. I wouldn't be surprised if some unscrupulous post office employees even sent them back in.
419 days ago by Keeshound [send email]
Except that this isn't a legitimate bill. There is no 1-800 number, and I have severe difficulties believing that Playboy would be patient enough to wait six months before threatening action. This is further undercut by the fact that about a week ago, I received a bill from the "National Credit Audit Corporation." Claiming that they were a collection agency contacted by Playboy to squeeze the $10 out of me, although in less coarse language. As has been previously stated, no contact information has been provided, other than the location which I am to send my "payment" to. There is no phone number, no email address, not even a website. Not to mention that as of now, a years subscription to Hugh Hefner's fine publication costs approximately $26.97. A whole year that I didn't ask for, for just two fifths the normal price? What a great deal. I have a great deal of difficulty believing that, even if we assume that this is part of a marketing ploy to bring in more customers. I also find it interesting how much the billing center moves around. Other potential victims have been informed that the billing center is in Des Moines. Sure, Playboy's a big company, but even Microsoft doesn't need two billing centers (mines in Harlan, where's yours!?). Also, I hope to God that real Playboy bills don't have "collection agency, or six months, or the next seven days or any bloody words for that matter," underlined for effect.
61 days ago by Andrew [send email]
If you call (1-800-999-4438) wait less then 3 min on hold tell the person on the other end that you never subscribed and will never subscribe then they will cancel the order and all is fixed.
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