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Aaron's Sales and Leasing Complaints - Poor service!

Review all Aaron's Sales and Leasing complaints

Aaron's Sales and Leasing

Posted: 2008-02-13 by Jodi [send email]
Poor service!
Complaint Rating:  100 % with 4 votes
Company information:
Aaron's Sales and Leasing
Billings, Montana
United States
Phone: 406-252-7777

I to have had problems with Aarons. Promises that were never kept and just the run around. Collection calls when they needed to replace the product, and even calls on previous accounts that should have been closed. Here is to all of you needing that corporate information: Aarons Rents Inc. 309 E. Ferry Road NE Atlanta Georgia 30305 Phone is 678-402-3000. The service I received from the people at corporate was superb and the local store has called twice in one day. I hope that we all come to some understanding and that we get the satisfaction that we are asking for. I will let you all know. Please call corporate and talk to someone that does care.
Comments United States Products & Services
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Comments

269 days ago by Carrie Ashcraft [send email]
A few years ago my husband, at the time, and I leased a couple of thing from the Aarons on University Bvld in Jacksonville, Florida. Since then we have gotten a divorce. Well, he decided to lease something else after we had split and put it in my name. I had no idea of this matter. A few weeks ago I got a phone call from a collector stating that I had a debt to Aarons for $6,000 for a puchase that I had no idea about. When I called the store everyone that I spoke with, witch were all managers by the way, would not listen to what I had to say. Instead I was spoke to like a theaf and talked down to as if I were a child. The excact words, from two different managers, one being the actual store manager was, " For all I know you stole or stuff", and the store manager said, in a slow, very stern voice, " I will go look for you stuff, and if I don't find it, there's nothing I can do for you". I understood that after so long they no longer keep files in the store. What I don't understand is that, if there is a procedure to follow to store those old file, and if prosedure was followed, shouldn't they by able to show me proof that I was in fact the one who signed for the merchandise. I have tried contacting his boss, I have left a message and said that this was an important matter and needed to speak with him right away. It has been a week. I have recieved no return call yet.

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