Complaint Rating:

Company information:
Geek Squad
Montclair, New Jersey
United States

Had a terrible experience with Geek Squad. The first time the tech was 45 minutes late and offered no apology. He was very unfriendly and not helpful. He said he would need to come back to fix additional problems on one of my computers but I had to call to schedule another appointment. When he came back the second time (on a Sunday afternoon) he was over 1 hour late and again did not care. He was going to charge me over $300 when last time he said it would be half that amount. I called the manager and he did not offer my any help either so I asked the tech to leave. I was not about to give them any more business. Bad experience overall and very disappointing.