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IFB Washing Machine Complaints - POOR SERVICE

Review all IFB Washing Machine complaints

IFB Washing Machine
Posted: 2007-11-11 by P.BANERJEE [send email]
POOR SERVICE
Complaint Rating: 89 % with 9 votes
I HAVE PURCHASED AN IFB WASHING MACHINE ( MODEL DIVA) ON 24.10.07 FROM GAYATRI ELECTRONICS, DIBIYAPUR,AURAIYA,UP,INDIA. BUT TILL DATE I COULD NOT RUN THE MACHINE AS THE SERVICE ENGINEER IS NOT AVAILABLE AND EVEN AFETR REPEATED REQUEST IT IS BEING DELAYED.
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IFB Washing Machine - Company not responding!

Comments

323 days ago by Philip George [send email]
Hi,

This is regarding my IFB washing mechine S/N no WTELNB026120 model Elina -is under AMC (AMC no:6111 Kottayam) and we are facing some Serious Issues with the mechine and we log a compliant to IFB CCare and (Comp.no.1171675) in the 9 th month and still nobody from IFB not yet responded for this log and same we informed ur manager in cohin Mr.Nelson too but still the poor response and pls try to solve the issue at the earlist .

Looking forward for + response .


Thanks & Regards,

Philip George
275 days ago by Sampath M [send email]
I have purchased Sonarita Plus washing m/c three months back and i have been facing a problem in inlet pipe connecting to water pipe. The connecting pipe got damaged due to poor quality and have launched a complaint with IFB call centre a week back.

I have been doing a regular follow-up and got fed on the poor response from IFB that the technicians will come tomorrow (each day the same response) and the technicians will come only if he comes to our area..

I have purchased IFB only becuase of it's brand value and surprised to face such a poor response like this...

I am busy professional and dont have a time to call half hour every day to follow-up with IFB..

I also tried outside other h/w shop whether i can set the similar in let connecting pipe available, but unfortunately it is not....

My complaint number from call centre is 5433.

Appreciate, if you could help to resolve my issue. or give me the contact person whom should i escalte this issue within IFB....

Note : call centre person not commiting on the response time nor giving to next level of manager. they give only deepa enterprise number (service agent) number and there is no response from them.

Regards,
Sampath M
252 days ago by Sajeev Kumar.s [send email]
Sir/Madam,
I am Sajeev kumar. S. I have been using ur product, washing machine (Executive Elite, Rs. 22, 000/-) for last 29 months. Now it is not working, i informed this to your service centre, (karthik India, Trivandrum, kerala, Phone no:-0471-3264441).One of your servicemen told me that the drum of the machine is having complaint & it is quiet happening now a days in case of your machine.If it is so, soon my friends will call me to complain about this because, i am the one who asked them to buy this machine.Again, i will never suggest such a matter to my friends.Also your servicemen told me that they will charge me a sum of Rs 3000/-for the repairing.I hereby request you to either avoid or to reduce the amount.I hope you will do the best for me, if it is not so i will be forced to co-operate with your competitive companies.
228 days ago by Pramode P Paul [send email]
I purchased one IFB washing on last week. But they delivered a damaged machine. I am frequently requesting them to replace it.
149 days ago by Habeer Ur Rehman [send email]
i had purchased ifb dish washer i had complaint many times for past 6 month but nobody attended the complaint no is 1334940
and 190142 new complaint no is 1946205 i called more then 100 times to there executive mr raja on 9341271313
ragavendra 9343550660 but no responce
129 days ago by Dharmarajan [send email]
I HAD PURCHASED IFB WASH MACHINE FULLY AUTOMATIC AFTER TWO YEARS IT STARTS COMPLAINT. NOW THE MACHINE IS NOT AT ALL WORKING, THE SERVICE PEOPLE TOLD THE DRUM HAS GONE. I NEVER EXPECTED SUCH A COMPLAINT FROM A BRANDED ITEM. I HAD REGISTERED MY COMPLAINT ON 14.7.08 . SINCE TODAY IT HAS NOT REPAIRED. EVERYDAY I SPENT 15 MINUTES WITH THEM . EVERY DAY THEY TOLD THEY WILL COME TOMORROW. NOW I THINK TO MOVE WITH OMBUDS MAN WITHIN A WEEK TIME.

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