Complaint Rating:

A group of us went for coffee at A&W in Sylvan Lake,Alberta.We ordered coffees and the girl put them in styrafoam cups, I asked for glass, she said it was beach front and they could not use glass. I said ok picked up two coffee to take them to the cream-sugar counter and almost dropped them they were so hot! The sleeves were not put on at the till. As I turned one of the older men from the group was walking towards me when his hands started to burn and he ended up with Hot coffee burns all over his hands. When I told the staff they needed to put the sleeves on at the till they said the manager wouldn't allow it as they were to expensive!! I did ask to see the manager, and was told she would be right out, she never came!! BAD BAD service!!