ICICI Bank Credit Card Complaints

125 days ago by Sanket Pradhan [send email]

Dear Sir/Madam My name is Sanket P. Pradhan and my credit card number is 4477 4686 3305 2001. I am using this credit card from Dec 2006 and you can check I have not paid any amount after due date, I have not paid single ruppee for interest and late fee. For the Statement of 16th June 2008, my outstanding balance was 3309 and I have given chaque of Rs. 3300 on 2nd of july 2008(chaque number 635770 IndusInd Bank), this amount already debited from my bank account on 4th July. Your system was not working properly for 10 days, and that's why this was not reflected in my credit card account. Now its reflectd on 24th july in your statement, but what about my late fee and interest fee. As I called today to Customer Care departement for the same and also for deducting late fee, interest fee and service tax. One concern person told me that If your due date is 3rd and you are paying chaque on 2nd for other bank, you are liable for late fee and interest fee, as your collection department of Baroda/Vadodara is telling, If we are submitting the chaque on same date as due date, ICICI is not taking any charges. And your Phone banking officer is saying one new thing, we have to pay before 2 days while paying by ICICI bank chaque and 5 days in advance in case of other bank. I have paid the chque on due date in past for the same and you have not taken any charges from me, now your system is not working and I am not in any fault, why should I pay Late Fee, Intetest Fee and Service Tax...? Please take in your consideation that your Vadodara/baroda Collection department is saying that if my due date is 3rd and I am giving chaque on 3rd to your concern department, I am liable to any late fee or Interest fee, and all ohter customers are doing the same. I also did this in past and your bank has not taken any charges. Why Now...? Pls do the needful here, I am very satisfied customer of ICICI bank, I am having other three cards but I have not used that for a single time. And this time because of your system fault I have to bear lots of problem. And Phone Banking is totally useless for me presently. Pls call me immediatly. Hoping for your help. Regards, Sanket P. PradhanCell- 9924444830

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ICICI Bank Credit Card Complaints - Poor service!

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