Complaint Rating:

Aug. 12,2007 we purchased and brought home an unassembled 4-burner Perfect Flame gas barbecue with an infrared burner. When we were going to put it together there were no screws, nuts, bolts with the appliance. We went to Lowe's to get the needed nuts and bolts we manager of the grill department told us this unit was never sold unassembled and they would take it back and give us the unit already assembled. SO we went back home and trucked the extremely heavy parts to Lowe's. We were refunded the money and re-purchased the same model, arranged for assembly (free) and paid for delivery ($75) . When the grill came -- it was the wrong grill! It was a natural gas model. SO we had to go back to Lowe's and tell them whereupon they told us they would pick it up and deliver the correct one. It has been three weeks and the wrong grill is still here. It turns out they first have to pick up, log it in, then deliver the model we had actually purchased and the delivery service and the store could not get their scheduled together. So BOO to Lowe's for incompetence and slow service and making this customer very unhappy and unsatisfied and a non-returning customer.